Team Leader at MAC Autos & Spare Parts Ghana Ltd

The Role

• As the Service Team Leader, you will oversee the activities of a team of auto-technicians by allocating workload, tools, floor space, and materials to facilitate the efficient completion of scheduled repairs and services.

Responsibilities

• Conduct regular performance reviews, coach, counsel, and provide support and necessary tools. Create and ensure the implementation of training plans and programs to enable the team to accomplish their tasks efficiently.
• Cross-check the original customer complaint in the pre-order form against the job card labor operation to ensure agreed repairs are all concluded.
• Delegate/supervise repair orders to the auto technicians and allocate job cards to align the jobs to the skill set and efficiency level to achieve the Fixed Right First Time (FRFT) Target.
• Discuss repair requirements with the service advisor and ensure customer approval and understanding of needed repairs.
• Effectively follow up and oversee progress for each job order to meet the agreed deadlines and check parts ordering status on daily basis.
• Independently conducting all tests and measurements for troubleshooting in accordance with the specifications provided by the manufacturer for all vehicles.
• Promote safety rules defined for the equipment, instruments, and products. Prepare and conduct every vehicle for a final check and further quality control audit.
• Team Leader will be closely working with Customers, the department manager, and the service team to ensure a high level of customer satisfaction (CSI) and optimum utilization of workshop premises.

Education

• Bachelor's Degree in Mechanical Engineering or Equivalent is preferable

Experience:

• Minimum two years of experience.

Required Skills:

• Excellent technical skills.
• In-depth knowledge of the products
• Excellent communication and negotiation skills.
• Leadership skills
• Decision making
• Problem-solving
• Team building skills