Technical Coordinator at Afro Exports Ltd

About the company

A hospitality, security and access solutions company is looking for a highly organized and motivated Technical Coordinator to join their team. He/she will play a vital role in supporting the hardware technicians and ensuring efficient hardware support for hotels in the Mombasa and Nairobi regions. If you enjoy providing exceptional support, streamlining operations and are passionate about the hospitality industry,our company is a great place for you to grow your career.

Key responsibilities:

• Assist hardware technicians by preparing for installations and service visits, guaranteeing they have the correct tools and software.
• Provide on-site support to technicians, helping them replicate issues and generate reports (hardware repair, MURs, site surveys).
• Manage the hardware tool inventory, sourcing new tools after consultation with the Client Operations Manager.
• Stay up-to-date on the latest products and solutions (magna locks, electric strikes, elevators) for the hospitality industry.
• Respond to assigned support requests and follow up on outstanding issues, reporting their status to the Client Operations Manager.
• Conduct quarterly site visits to the Mombasa and Nairobi offices to assess maintenance work and report back to the Client Operations Manager.
• Implement streamlined processes for registering and tracking hardware support issues in the CRM (Customer Relationship Management) system.
• Collaborate with the team to ensure clear and timely communication with engineers, team members, and other departments.
• Communicate case closure and solutions to customers via email.
• Develop and maintain reports to track team performance and identify areas for improvement.

Skills:

• Excellent communication skills with good interpersonal and influencing skills
• Sound problem-solving and decision-making skills
• Excellent organizational, administrative and time management skills.
• The ability to prioritize tasks and thrive in a fast-paced environment.
• Strong communication and interpersonal skills.

Requirement:

• Diploma in Electrical Engineering.
• 1-2 years of experience in a similar position.
• Proficiency in MS Office Suite and CRM software will be an added advantage.
• A strong understanding of electronic hardware systems used in the hospitality industry.

Our company is an equal employer, we view diversity as a moral imperative and a competitive advantage. We neither discriminate nor charge any fee during the recruitment process.