Tupande Zone Supervisor at One Acre Fund

As a zone supervisor, you'll deliver positive experiences by working with both the Duka Assistants and Tupande agents to serve farmers . As a Zone Supervisor, you are directly responsible for cash and credit sales in your retail zone. You'll help understand the needs of our customers and help shape the future of businesses across all channels and use technology to connect with customers. You'll develop an execution strategy for your assigned market and work both individually, and with your Sales team and to prospect, qualify, develop, and close new customer opportunities.

Responsibilities

• Achieve sales, repayment and impact targets for your zone
• Manage multiple channel performance through the entire business cycle simultaneously, working with teams, and serve as the primary contact for all zonal performance.
• Provide technical support and training to Duka Assistants and Field Agents by setting up and facilitating weekly meetings.
• Define and manage task planning for Duka Assistants and Tupande Agents
• Oversee the management of the tree nursery in the zone with a dotted reportingline to the Tree Advisor
• Oversee inventory ordering, data entry and merchandising.
• Oversee the control environment at the Duka
• Build your teams through hiring, training and performance management
• Support planning of promotion programs for your zone.
• Assist customers in understanding their needs, articulate important differentiators and typical customer buying journeys, and generally display a passion for ourprogram.
• Support your team to create sales opportunities for customers

Career Growth and Development

We have a strong culture of constant learning and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.

Qualifications

Across all roles, these are the general qualifications we look for. For this role specifically, you will have:

• Sales and marketing experience especially in retail
• Excellent Customer Service
• Familiar with word and excel and Google Suites
• Knowledge in English and Kiswahili
• Tertiary education
• 3+ years of experience in a sales, partner or channel manager role.
• Work towards strategic goals.
• Work in a team