Underwriter, Client Support at Jubilee Insurance

Job Ref. No: JHIL171

Role Purpose

• The role holder will be responsible for timely set-up, renewal, servicing and support, documentation, and management of schemes on ACTi sure, and handling related queries from clients and intermediaries on existing schemes. He/She will provide dedicated and comprehensive service to the intermediaries and clients with a proactive approach to ensure business retention of the schemes by meeting set service timelines while ensuring underwriting guidelines and controls are strictly adhered to and enforced.

Key Responsibilities

Strategy

• Assist in developing and executing product innovation strategies aligned with business objectives.
• Drive market research and competitive analysis to identify product opportunities and innovations.
• Collaborate on long-term strategic planning for product portfolio expansion and market differentiation.
• Oversee actuarial analyses to support robust and sustainable product pricing

Operational

• Support the management and review of existing product portfolios, ensuring continuous improvement and market relevance.
• Lead the development and implementation of innovative medical insurance products.
• Manage pricing models and frameworks to ensure competitiveness and profitability.
• Conduct regular pricing reviews and adjustments based on market dynamics and business goals.
• Collaborate closely with underwriting, claims, and sales teams to optimize product alignment.

Corporate Governance

• Ensure compliance with regulatory standards, internal policies, and industry best practices in product development and pricing.
• Maintain transparency in pricing methodologies, ensuring robust documentation and reporting.
• Liaise with regulatory bodies to secure necessary product approvals and maintain compliance.

Leadership & Culture

• Actively participate in cross-functional project teams to drive collaboration, innovation, and accountability across departments and the Group.
• Employee Collaboration Index: Participate in a minimum of 2 company projects per year with an 80% success rate and engage in at least 1 Group-wide project per year.
• Skills and Competency Development Index: 100% compliance with your training plan annually to support personal and professional growth, ensuring alignment with career paths and future challenges.
• Cultural Alignment Index (CAI): Attain the Company’s CAI target score by embedding Jubilee’s values (e.g., innovation, teamwork, excellence) into project execution and team dynamics.
• Conflict Resolution: Address interpersonal or project-related conflicts constructively, maintaining team morale and focus on shared goals.
• Resource Advocacy: Communicate needs (e.g., tools, training, support) to supervisors to ensure personal and team success.

Laws, Regulations, Company Policies:

• Stay informed about and ensure strict adherence to all external laws and regulations, including Anti-Money Laundering (AML), Counter Financing of Terrorism (CFT), Data Protection laws, and any other relevant regulations applicable.
• Understand, implement, and enforce internal company policies, processes, and procedures.
• Ensure that operational compliance programs are in place within your department.
• Develop and implement processes and controls that promote compliance with external laws, regulations, and internal policies.
• Foster a robust ethical culture within the organization, Lead by example, demonstrating and promoting ethical behaviour, integrity, and compliance with laws and regulations.
• Encourage open communication and reporting of any potential compliance concerns or violations.

Key Skills and Competencies

• Demonstrated expertise in advanced Risk Evaluation and Underwriting Judgment.
• In-depth understanding of medical terminology, diagnostic procedures, and treatment plans.
• Comprehensive Reinsurance Knowledge and Treaty Application to manage exposure and optimize portfolio risk.
• Strong Data Interpretation and Underwriting Systems Proficiency.
• Exceptional Report Writing and Documentation Skills for audit readiness and stakeholder reference.

Academic Qualifications

• Bachelor’s degree in insurance, Actuarial Science, Nursing, Health Sciences, or a related field.
• Progress towards or completion of a professional insurance qualification such as AIIK, ACII, or equivalent

 Relevant Experience

• Minimum of 3 years’ experience in medical underwriting within an insurance or health management environment