UX Researcher at Kofa

The UX Researcher functions as the Voice of the Customer within the Kofa team.

The right candidate will be able to lead design research projects, synthesize insights, translate these findings to catalyze design and strategic decisions, and collaborate with the team to turn those insights into powerful designs and visions.

They are also up-to-date with current market research and trends relating to our various target user groups.

Responsibilities

• Define, plan, and execute human-centered research to explore and evaluate desired experiences, analyze research data, present findings, and make prioritized design recommendations
• Define, plan and execute human factors and ergonomics tests
• Synthesize qualitative research outputs with quantitative and technical research and requirements
• Provide a customer lens on all hardware and software product design as well as service experiences
• Clearly communicate research findings with a strategic voice, with prioritized recommendations and potential design solutions to developers, designers, and product leads
• Create of reports and concept notes
• Collaborate with beneficiaries and other stakeholders to co-create desired system / software experiences
   

Requirements

• A minimum of 3 to 5 years of qualitative research experience with a proven ability to scope research, lead fieldwork, conduct interviews, perform desk research, lead synthesis and communicate findings to stakeholders
• Significant field research experience; ability to define and execute appropriate research methods and tools
• Attention to detail; ability to ensure accurate documentation and synthesis of research outputs
• Business savvy, with an ability to think strategically
• Outstanding written and oral communication skills
• Work well independently and in teams
• Fluent English language skills required
• Local (Ghanaian) language skills are highly desirable
• Experience working on hardware design and human factors-related concerns is highly desirable