VP Operations at Kofa

About Job

Summary:

• Kofa was established to re-engineer how people access energy. We're building a 21st century energy network to power everything from mobility to the home, all in a clean, affordable and accessible way using portable batteries that can be accessed at our swap stations or delivered directly to customer.
• This network involves many moving parts, including battery swap stations, batteries, motorcycles, and people, and needs to operate with the utmost customer delight.  We are looking for a rockstar VP of Operations to make that happen.

Duties/Responsibilities:

• Establishes quantitative and qualitative metrics, guidelines, policies and standards to enable monitoring of the key drivers for customer excellence.
• Oversee assembly, asset management, infrastructure deployments and battery network operations, ensuring each is reaching company goals.
• Lead and manage the optimisation of the Kofa battery network to drive customer success
• Lead and manage a 24/7 shift team to operate the reliability of the Kofa battery network with rotating on-call schedules, escalation paths, and emergency response plans
• Lead and manage all customer support activity.
• Lead coordination of efforts across all teams such as operations, engineering, sales, finance and customer support to execute and deliver on company and customer goals.
• Ensure the primary infrastructure for the battery network (swap stations and batteries) are effectively maintained, and administered to ensure smooth reliable operations.
• Oversee all inventory for required parts and products to deliver in line with sales orders and customer support needs
• Work closely with the Product development team to leverage software and technology to improve operations to serve the customer. 
• Develop and implement strategic plans to achieve company goals
• Champion and manage health & safety across the business and ensure policies remain up to date
• Provide regular business performance updates
• Lead expansion into new cities

Required Skills/Abilities:

• Previous experience in strategy formation and execution frameworks
• Previous experience in managing a 24/7 shift team
• Extremely proficient in Microsoft Office Suite or related software.
• Excellent organizational skills and attention to detail.
• Excellent analytical, decision-making, and problem-solving skills
• Previous experience of managing a team larger than 20 people
• Previous experience in managing a team across geographies
• Previous P&L responsibility preferred

Education and Experience:

• At least 10 years of relevant experience within electrical engineering and operations
• Minimum of a Bachelor’s Degree from a leading university
• Ideally familiar with Agile as a working framework