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Providing efficient, courteous and timely service to the hotel guests and other customers to delight them and meet/exceed their wants, needs and expectations.
Duties & Responsibilities
Ensuring utmost cleanliness of the cutlery and crockery – ready for use at the table
Ensuring that the linen on the tables is clean and fresh
Ensuring that there are sufficient ménages (salt, pepper and other spices) as required on the table
Ensuring adequate stocks of beverages and other items required for offering service
Maintain utmost courtesy when receiving the customers, sitting them and helping them make their orders
Encourage and collect customer feedback to improve our service
Diplomatic management of any difficult situations
Ensure that the table is cleared promptly after use by customers at every stage during the meal courses. In the case of room service, this includes collecting used dishes from the rooms after room service
Providing timely feedback and appropriate recommendation to the F&B Manager
Supervisor with respect to customer requests for items/services not on the menu
Performing any other tasks allocated by the Supervisor
Gmail
Yahoomail