Zonal Sales and Collections Manager at ENGIE

The Zonal Sales and Collection Manager will oversee sales and collection in the zone under their stewardship and will be responsible for developing and managing a highly motivated sales team.

This is an exciting role which requires understanding our customer base as well as the diversity of the Kenyan renewable energy and financial market. The Zonal Sales and Collection Manager needs to have the determination and vision to embody our core values including: the ability to Think Big and Make It Happen, while always ensuring right execution daily.

Responsibilities

Sales Strategy and team leadership

• Breaking down Zonal Strategies into ward level tactics and driving implementation to achieve set KPIs.
• Communicate monthly & weekly Sales targets and providing required support to achieve them.
• Inspire, Motivate and Mentor Sales team at ward and zonal level.
• Ensure that the teams they oversee are highly motivated.
• Performance management for sales and collection within the zones to build capabilities of the team.
• Deliver zonal Sales Volumes as per Contribution target set and in line with revenue goals/Kit Mix.
• Continuously synthesize feedback from the field team and drive the resolution on challenges that may affect attainment of set goals.
• Recruit, Train and Retain Area Agent Leads as well as Sales Agents through cluster creation.

Customer Management

• Provide guidance to ensure field teams provide exceptional Customer Experience at every customer touch point in collaboration with Customer Experience Team.
• In collaboration with Customer Finance, drive the implementation of Repayment, Repossession and Customer Engagement Strategies.

Stock Management

• Manage stock availability within the hubs and stock points for purposes of market development.
• Manage stocks held by commission-based sales team in the field.
• Periodic reconciliation of stocks in the field with the sales agents as per the policy to mitigate stock loss.

Portfolio Management

• Manage zonal portfolio management by ensuring Customer repayments on advanced Loans
• Manage Sales teams to ensure collections are ongoing and Portfolio is quality as per set Targets per individual.
• Ensure the customers onboarded are reachable via the primary numbers as well as knowledge of their physical residence.

Reports/ Reporting

• Daily, Weekly and Monthly Reporting on ALL KPIs as required.
• Actively participate on monitors competition in collaboration with the Product Dev team.
• Escalate Identified risks and define possible mitigation measures.

We believe that great managers:

• Deliver ambitious results: As a high-performing and accountable leader, you create an enabling environment for effective action and bold decision which contribute to successful delivery of results.
• Act with integrity: As an ethical leader you are honest, respectful, objective, and transparent. You create and build upon a foundation of trust and openness.
• Inspire and mentor the team: As an inspirational leader you walk the talk. You empower and coach your team with trust and humility.
• Are accessible: as an accessible leader, you develop and maintain deep connections with stakeholders through approachability and active listening.
• Ensure diversity and inclusion: as an inclusive leader, you ensure diversity and foster a sense of belonging.

Knowledge and Skills

Experience:

• 6 years’ experience within service subscription industry/Micro Finance/Asset financing leading a team.
• Sales Success Track record
• Loan Sales & Portfolio Management experience
• Experience in the development of Sales Strategies and loan collection strategies.
• Computer skills in a Microsoft Windows environment.
• Good oral and written communication
• Experienced at multitasking under pressure against demands and deadlines, whilst always maintaining a positive and constructive attitude and demeanor
• Evidence of the practice of a high level of integrity, professionalism, confidentiality and maturity
• Flexible approach to working, able to pick up a variety of tasks/projects with minimal supervision
• Excellent organizational skills and attention to detail
• Agility and innovation