Career Opportunities at Paystack

About The Role

• Paystack serves some of the most ambitious businesses in Africa.
• Our promise to our customers is that, beyond providing an amazing payments experience, we'll help their businesses grow.
• This is a HUGE promise the entire company is committed to, and our Product Specialists are key drivers of that promise.
• As a Product Specialist, you'll be entrusted with a portfolio of some of our fastest-growing customers from different sectors, across multiple countries.
• Your primary responsibility will be to scale and maintain the business of these companies, while helping them meet their most important business objectives.
• You'll own some of our most important customer relationships, and lead both day-to-day conversations as well as high level strategic discussions.
• Running a business can be brutal, and you'll see your portfolio companies at both their best and their worst.
• The best Product Specialists are invaluable advisors to the companies in their portfolio, as well as relentless advocates.
• This is one of the reasons why we love speaking to entrepreneurs for this role.
• We find that entrepreneurs bring a high degree of natural empathy to the Product Specialist role, because they have an instinctive understanding of the heady highs and crushing lows of being a business owner.
• You'll dive deep into Paystack's massive proprietary database to uncover market trends and translate them into actionable recommends. We process a large percentage of all online transactions in Nigeria, which gives us a granular understanding of what's happening across multiple different industries. We're looking for a teammate with a natural aptitude for identifying patterns from this valuable dataset, and sharing those insights both internally and externally.
• We're also looking for a teammate who delights in learning everything there is to know about entire sectors.
• To best support your portfolio of assigned companies, you'll need a deep understanding of their specific business needs as well as their broader industry.
• You'll research the various sectors within which your portfolio companies operate to inform your recommendations for how these companies can thrive.
• Product Specialists work with literally every team at Paystack.
• You'll serve as an important link between departments to ensure that all parts of the company are working in sync to provide the best possible experience for our merchants and their customers.
• You'll have visibility into what’s happening across the entire company, so you’ll need to be a sharp, articulate problem-solver capable of the significant responsibilities entrusted to you.
• This is a remote role (the entire company is working remotely during the pandemic), however successful candidates should be located in Nigeria.

What You'll Be Doing

• build long-term relationships with your contacts at mid-market and enterprise companies and help them understand how to best leverage Paystack's powerful product suite to meet their business objectives
• develop account plans for winning and expanding business within your portfolio of accounts
• upsell Paystack's suite of products to your portfolio of accounts
• analyse internal and external datasets to gain insights for various uses
• research various sectors to better understand the competitive landscape of those industries, as well as both the threats and opportunities available to your portfolio companies
• solve tricky tier 2 support issues escalated by businesses in your portfolio
• represent Paystack at industry events, fairs, webinars, and demos
• serve on one or more Product teams, using your insights from the field to inform product prioritization and product development

What it takes to succeed at this role
You

• have a sophisticated commercial sense and are able to quickly understand the underlying drivers and strategy of our customers' businesses
• have an aptitude for identifying upsell opportunities, and closing them
• are a strong communicator: you can write and speak clearly and compellingly, and understand how to explain complex issues to different audiences
• have experience in a client-facing role, preferably at a technology company, with a track record of top performance
• have a strong sense of ownership: you can be relied on to solve problems end to end, while managing all stakeholders involved, and proactively providing timely feedback.
• embody the principle of servant leadership: you have genuine empathy for business owners, and you’re happy to go the extra mile to help them succeed
• are able to analyse large amounts of data, identify useful patterns, and make recommendations based on your observations
• are perceptive and a fast learner: you’re able to quickly understand the technology that powers Paystack and able to leverage your understanding to help customers achieve their goals. A Product Specialist understands the Paystack product better than anyone else at the company

While this is NOT strictly required, it would be a plus if you:

• have previously worked at fast-growing internet startups
• have experience working with payments systems in Africa
• are comfortable with analysing large amounts of data

Benefits

• Competitive salary
• Full medical coverage
• MacBook Pro
• Gym membership
• Monthly internet budget to work from home
• Smart, kind colleagues who’re invested in your growth

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About the Sales Manager Role

• As the pioneer Country Sales representative, you are a functional leader tasked with driving Paystack’s future growth engine by building relationships with prospective clients and turning them into happy Paystack users.
• You’ll handle the full sales cycle for multinational enterprises, growth and early-stage startups, local corporates and SME’s.
• You will own the relationships and be the main point of contact with merchants that will be instrumental to Paystack’s future growth; identify new business opportunities, and work to increase the market share and adoption of Paystack within your target sectors and markets. 

In terms of the profile we seek:

• You are an adept salesperson seeking to build a long-term career in sales.
• You are capable of engaging in business conversations with C-level executives, and also comfortable having high-level technical conversations with relevant stakeholders.
• You have an understanding of the buyer journey and can lead relatively long, multi stakeholder deals in a highly consultative manner.
• You understand how to communicate value to differentiate competing product offerings and enjoy working on products that require deep product knowledge, combined with technical knowledge.
• We’ve pioneered a new era of simple, powerful technology tools for businesses in Africa, and as we prepare for a period of accelerated growth, we are looking to you to help generate a healthy pipeline of some of the best businesses of the continent.
• And you’ll do all this while working closely with a tight-knit team of creative problem solvers who’ll value you, give you the opportunity to meet high expectations, and who’ll actively create a supportive, nurturing space within which to accelerate your career.
• This is a full-time role is based in Country and reporting directly to the Head of Sales.

What You'll Be Doing
As Country Sales Representative, you’ll:

• Build and execute on a Territory and Pipeline reconciliation plan, which captures your strategy for executing a demand-generation campaign to identify, engage and close new business for Paystack within target sectors
• Manage the sales cycle from pipeline generation to close, for multi-national enterprises, growth and early-stage startups, local corporates and SME’s to deliver on an annual revenue quota (target)
• Receive qualified inbound sales opportunities and drive them to a close them. You will work closely with the inbound sales representative (s) and Technical product specialists and to convert these requests
• Build and maintain relationships with key stakeholders and operational teams both within and outside Paystack
• Report pipeline and sales activity data in a CRM to provide visibility on potential and closed business, and facilitate monitoring of business performance

What it takes to succeed at this role

• 8 or more years of Sales experience in Payments, financial services, Telecoms, Software and/or technology sectors with a track record of top performance
• Able to understand complex technical requirements and craft solutions across multiple products
• Strong ability to drive sales engagements via the phone and online, sustaining focused conversations to achieve a clear objective
• Able to build trust and credibility by providing accurate information and guidance to prospects regarding Paystack’s products and solution capabilities
• Strong presentation skills, particularly for in-person meetings with multiple stakeholders
• Excellent verbal and written communication skills
• Ability to operate in a highly ambiguous and fast-paced environment
• Strong interest in technology
• While this is NOT strictly required, it would be a plus if you:
• have previous experience in the banking, payments, or the payment cards industry

Benefits

• Competitive salary
• Full medical coverage 
• MacBook Pro
• Smart, kind colleagues who’re invested in your growth