Careers at Bridge Talent Management

Summary

The Retail Shop Supervisor is responsible for overseeing the daily operations of the retail store. This role is key to ensuring that the store meets its sales targets, delivers excellent customer service, and runs smoothly. The Supervisor will lead and motivate the retail team, provide guidance, and foster a positive and productive work environment.

Key Responsibilities

• Team Leadership: The Retail Shop Supervisor will supervise and coordinate the activities of retail staff, including sales associates, cashiers, and stock personnel, to ensure smooth operations and excellent teamwork
• Customer Service: The Supervisor will ensure that all team members consistently provide exceptional customer service. They will handle escalated customer inquiries and complaints, resolving them in a way that satisfies both the customer and the company. They will also promote a customer-focused environment to build strong relationships and encourage repeat business.
• Sales and Merchandising: The Supervisor will monitor sales performance and take the necessary actions to achieve or exceed sales targets. They will ensure that merchandise is always attractively displayed and shelves are well-stocked. Additionally, they will implement effective merchandising strategies to promote products and maximize sales.
• Inventory Management: The Supervisor will oversee inventory levels, conduct regular stock checks, and assist in managing the store’s inventory control systems. They will work closely with the purchasing department to restock products promptly and prevent stock outs.
• Store Operations: The Supervisor will manage the opening and closing of the store, ensuring all security procedures are strictly followed. They will also oversee cash handling processes, including the opening and closing of cash registers.
• Administrative Duties: The Supervisor will prepare and submit sales, inventory, and other operational reports as required by management. They will also assist in scheduling staff shifts to ensure adequate coverage, especially during peak hours.

Requirements

Qualifications

• A Diploma in Business Administration or a related field.
• At least 2 years of relevant experience or training, or an equivalent combination of education and experience.
• Proficiency in Microsoft Office.
• Sales-oriented and profit-driven.
• Strong leadership skills with the ability to develop teams and hold people accountable.
• Initiative and creativity in problem-solving and driving results.
• Excellent communication and interpersonal skills.
• Customer-focused with strong relationship-building skills.
• Ability to work collaboratively and maintain good human relations.

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Overall Purpose

The Administration Assistant provides administrative support to ensure the smooth and efficient delivery of office services, contributing to the overall effectiveness of the organization.

Key Responsibilities

• The Administration Assistant will receive and attend to all guests, ensuring they are well provided for and directed to the relevant departments promptly.
• They will receive, record, and distribute all information coming through the front office promptly.
• They will coordinate the sending and receiving of mail and packages.
• They will facilitate the timely opening and closing of the office and oversee the cleanliness, tidiness, and general maintenance of the office environment to ensure it remains presentable always.
• They will manage the procurement of new assets and office supplies in line with company policy, following appropriate procedures and updating the relevant registers.
• They will maintain and regularly update the company’s asset register, ensuring proper management, safety, and security of all assets.
• They will monitor the condition of company assets, recommending and coordinating maintenance or repairs as needed.
• They will ensure all necessary office amenities, tools, and supplies are available to staff in collaboration with management.
• They will manage the office store, ensuring sufficient supplies are available and securely stored always.

Key Performance Indicators (KPIs)

• Timely and accurate communication of information.
• Consistent and punctual opening and closing of the office.
• High standards of office cleanliness and tidiness.
• Accurate and up-to-date asset register and proper asset handling.
• Availability and responsible use of office supplies and assets.
• Compliance with procurement procedures and statutory requirements, including city council, fire safety, building regulations, and environmental management standards.

Requirements

Education & Experience

• A Diploma in Business Administration, Management, or a related business field.
• Proficiency in Microsoft Office applications.
• A minimum of 2 years of experience in a similar administrative role within a busy work environment.
• Strong work ethic and sound judgment.
• Good interpersonal and organizational skills.
• Keen attention to details
• Strong administrative skills and a high level of confidentiality.
• Strong written and verbal communication skills.
• Willingness to learn and adapt.

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Job Overview

Our Client, is a leading office furniture provider in Kenya, serving corporate clients across East Africa and known for quality ergonomic chairs, functional workstations, and storage solutions. They are seeking a motivated and results-driven Sales Executive to join their team. In this role, you will focus on customer acquisition, account management, and driving sales growth. You will be responsible for building strong client relationships, managing post-sales support, and ensuring high customer satisfaction.

KEY ROLES

• Customer Acquisition:
  • Identify and reach out to potential customers through cold calling, emails, and networking
    events.
  • Conduct product presentations, highlighting features and benefits tailored to customer needs.
  • Communicate our value proposition effectively to potential customers.
  • Negotiate terms and conditions to secure agreements and close sales.
  • Finalize transactions while ensuring high customer satisfaction.
• Account Management and Customer Support:
  • Build and maintain strong client relationships to understand their needs and concerns.
  • Provide information and support to help clients make informed decisions.
  • Manage post-delivery communication and handle feedback, complaints, or changes in requirements.
  • Resolve customer complaints promptly and effectively.
  • Collaborate with team members to ensure a seamless customer experience.
  • Gather customer feedback and stay updated on market trends to adapt sales strategies.
• Sales Administration and Development:
  • Compile and submit individual sales reports as required.
  • Ensure accuracy in order information from input to completion.
  • Engage in ongoing training and development to enhance your skills.

KEY SKILLS

• Communication: Clear and effective verbal and written skills to build rapport, present products, and negotiate deals.
• Customer Relationship Management: Ability to establish and maintain strong client relationships for repeat business and long-term satisfaction.
• Persuasion and Negotiation: Proficient in influencing decisions, addressing objections, and negotiating favorable terms.
• Active Listening: Attentive listening to understand and respond to client needs and preferences.
• Product Knowledge: Comprehensive understanding of our products, their features, and how they meet customer needs.
• Problem-Solving: Analytical skills to assess challenges and offer effective solutions.
• Time Management: Efficiently prioritize tasks and manage sales pipelines in a fast-paced environment.
• Resilience and Persistence: Ability to handle rejection and remain motivated to pursue potential leads.
• Technical Savvy: Familiarity with CRM software, online platforms, and digital communication tools.
• Emotional Intelligence (EQ): Understand and manage emotions to build better client relationships and handle complex interactions.
• Adaptability: Flexibility to adjust sales strategies based on market trends and customer preferences.
• Sales Strategy and Planning: Develop and execute effective sales plans to maximize conversion rates.
• Presentation Skills: Deliver engaging presentations that highlight key product features and benefits.

 Requirements

COMPETENCIES

• Customer-Centric Mindset: Prioritize and address customer needs with tailored solutions.
• Sales Expertise: Skilled in various sales techniques and methodologies.
• Market Awareness: Understanding of industry trends and competitive landscape.
• Results-Oriented: Focus on achieving sales targets and key performance indicators (KPIs).
• Analytical Thinking: Analyze data and metrics to make informed decisions.
• Adaptability and Agility: Adjust to changing circumstances and market conditions.
• Ethical Judgment and Integrity: Maintain high ethical standards and professionalism.
• Collaboration and Teamwork: Work effectively with marketing, customer service, and product teams.
• Decision-Making: Make informed decisions in sales and customer interactions.
• Resilience and Tenacity: Demonstrate persistence and determination in the face of challenges.
• Emotional Intelligence: Manage emotions and empathize with clients for better interactions.
• Relationship Building: Foster long-term professional relationships with clients and stakeholders.
• Learning Agility: Quickly learn and adapt to new products and market trends.

EDUCATION & EXPERIENCE

• Diploma/Degree in Sales & Marketing or a related field.
• 3-5 years of B2B sales experience with a proven track record of meeting or exceeding sales targets.

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Job Overview

Our client in the communication industry is looking for a detail oriented Accountant. The main goal of the role is to ensure the maintenance of accurate records as well as reconciliation of financial accounts, formulate financial and accounting procedures and policies, prepare and submit final accounts as well as advise management on the company's financial health status.

Key Responsibilities.

• Maintain accurate and up-to-date financial records, including general ledger entries, accounts payable and receivable, and bank reconciliations.
• Prepare monthly, quarterly, and annual financial statements, ensuring compliance with InternationalFinancial Reporting Standards (IFRS).
• Ensure timely and accurate filing of tax returns, including VAT, PAYE, and corporate tax, in compliance with the Kenya Revenue Authority (KRA) regulations.
• Coordinate and support internal and external audits by providing necessary documentation and explanations.
• Develop and enforce internal financial controls to safeguard company assets and ensure the integrity of financial information.
• Reconcile revenue collected from various payment platforms (M-PESA, bank, etc.) with system data
• Follow up on accounts receivables and manage customer account balances.
• Track and record company expenditures including petty cash, utilities, and operational costs.Monitor cash flow and ensure liquidity for smooth day-to-day operations.
• Ensure compliance with statutory obligations (PAYE, NHIF, NSSF, VAT, and other relevant taxes).
• Liaise with external auditors, tax authorities, and regulatory bodies when needed.
• Support the development of financial controls and procedures to minimize risks.
• Assist in streamlining accounting processes to support scalability as the business grows.
• Support inventory audits and manage stock records related to installations and logistics.
• Collaborate with the sales and operations teams to align financial records with customer subscriptions and service delivery.
• Analyze financial and operational data to identify trends, variances, and performance gaps, providing actionable insights to management.
• Develop simple dashboards or reports to visualize key metrics such as revenue growth, cost efficiency, and customer billing behavior.

Requirements

Key requirements

• Bachelor’s degree in Accounting, Finance, or a related field
• CPA Part II or above (CPA finalist preferred)..
• Strong understanding of accounting principles and hands-on experience with bookkeeping tools ( QuickBooks, Sage).
• Strong Excel skills (e.g., PivotTables, VLOOKUP, financial modeling).
• Solid understanding of Kenyan tax laws and statutory compliance (VAT, PAYE, NHIF, NSSF, etc.).
• High integrity, analytical mindset, and ability to work with minimal supervision.
• Strong understanding of Kenyan tax regulations, financial reporting standards, payroll systems, statutory filings, and stock management.
• High attention to detail, integrity, and ability to work independently.​