Careers at Penda Health

Role Summary

• The Business Systems Lead ensures the smooth, secure, and efficient operation of Penda’s IT systems, particularly healthcare and business software critical to daily operations. This role manages system uptime, user access, IT compliance, and technical support across all sites. Success in this role means minimal system downtime, timely user support, and continuous improvement of IT infrastructure to support Penda’s growth and operational excellence.

Key Responsibilities

IT Systems Operations & Maintenance

• Manage daily operations, monitor system performance, apply updates, and maintain security and compliance across all IT software systems.

User Account Management & Support

• Oversee user account access, provide technical support, and serve as an escalation point to ensure issues are resolved promptly.

Training & Onboarding

• Develop documentation, communicate system updates, and conduct training for new and advanced users.

Software Solutions & Business Continuity

• Support implementation and maintenance of software solutions, manage subscriptions, and ensure business continuity across all systems.

Culture & Collaboration

• Model Penda’s values, contribute to a collaborative IT culture, and drive continuous improvement in processes and service delivery

You’ll Be a Great Fit If You Have…

• Diploma in Computer Science, Information Technology, or a related field (Bachelor’s degree preferred).
• 3–5 years of experience in IT systems administration.
• Strong knowledge of network infrastructure and security protocols.
• Experience with healthcare IT systems, particularly EMR, is highly desirable.
• Ability to manage multiple projects and user support activities effectively.

Core Strengths for Success

• Attention to Detail: Maintains accuracy in system monitoring, user account management, and documentation.
• Organization & Time Management: Prioritizes multiple tasks and meets deadlines consistently.
• Teamwork & Communication: Works collaboratively and communicates clearly with colleagues and stakeholders.
• Learning Agility: Quickly adapts to new systems, processes, and technologies.
• Integrity & Compliance: Upholds ethical conduct and ensures adherence to IT policies.
• Technical Proficiency: Strong knowledge of network infrastructure, security protocols, and troubleshooting for critical systems.

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Role Summary

The Senior Manager, Talent Acquisition plays a pivotal role in ensuring Penda Health attracts, selects, and retains the exceptional people needed to power our growth and maintain the highest standards of care.

This role leads the design and execution of Penda’s Talent Acquisition strategy, ensuring we have strong pipelines, disciplined hiring systems, and recruitment practices that support smooth expansion, high-quality service delivery, and a culture anchored in The Penda Way.

As a strategic and hands-on leader, the Senior Manager, TA partners with department heads, clinic leaders, and the Director of People & Culture to forecast workforce needs, manage priority and leadership hiring, strengthen assessment frameworks, and optimise recruitment systems and workflows. They serve as a critical enabler of organisational growth — ensuring hiring is timely, disciplined, data-driven, and aligned with Penda’s mission.

Key Responsibilities

Talent Strategy & Workforce Planning

• Co-develop and deliver the Talent Acquisition strategy aligned to Penda’s growth, quality, and expansion priorities.
• Forecast workforce needs and build hiring plans across IPS and Support Office teams.
• Build and maintain proactive pipelines for high-volume, difficult-to-fill, and expansion-critical roles.
• Design and refine sourcing strategies for clinical, operational, and leadership roles.
• Integrate workforce planning insights into recruitment campaigns, SLAs, and hiring rhythms.

Recruitment Delivery & Quality

• Lead full-cycle recruitment for leadership, clinical, and priority roles.
• Step into interviews and selection processes to ensure alignment with standards.
• Manage relationships with external recruiters and talent partners, ensuring quality and accountability.
• Establish, track, and enforce hiring SLAs across teams.
• Strengthen interview frameworks, competency models, and assessment tools.
• Coach hiring managers on interviewing discipline and decision-making.
• Govern the pre-boarding process and ensure clear TA-to-HR handover.
• Track and improve hiring quality metrics including candidate quality, probation success, and attrition.

Employer Brand & Recruitment Marketing

• Lead recruitment marketing and employer branding initiatives.
• Partner with Marketing and People & Culture to integrate the EVP into recruitment materials and outreach.
• Manage Penda’s presence on job boards, social media, and professional networks.
• Design creative sourcing campaigns and pipeline-building initiatives for hard-to-fill roles.

Systems, Analytics & Continuous Improvement

• Optimise the ATS and recruitment workflows to drive efficiency and accuracy.
• Build dashboards, reports, and data routines that surface insights and bottlenecks.
• Strengthen recruitment SOPs, documentation, and hiring discipline.
• Drive continuous improvement initiatives across the end-to-end recruitment process.

Culture & Collaboration

• Model Penda’s culture of fairness, accountability, clarity, and heart.
• Partner closely with HoDs, HRBPs, hiring managers, and clinic leaders to understand needs and close talent gaps.
• Lead, coach, and develop the Talent Acquisition Partners team.
• Ensure hiring decisions strengthen Penda’s culture and long-term capability.

Success Looks Like

• Hiring is timely, high-quality, and aligned with Penda’s growth needs.
• Talent pipelines are strong, proactive, and expansion-ready.
• Hiring managers trust and rely on the TA team as strategic partners.
• Recruitment systems are efficient, structured, and data-informed.
• Candidate experience is consistently exceptional.
• The Senior Manager, TA is viewed as a steady, strategic, and solutions-oriented leader.

You’ll Be a Great Fit If You Have

Education & Qualifications

• Bachelor’s degree in Human Resource Management, Business, Psychology, or a related field.
• HR certification and active IHRM membership.

Experience

• Minimum 6 years progressive Talent Acquisition experience.
• Strong exposure to high-volume and specialised hiring environments.
• Experience leading a TA function, recruitment strategy, and employer branding.
• Hands-on experience with interviews, assessments, and stakeholder management.

Skills & Personal Attributes

• Strong understanding of recruitment strategy, sourcing, analytics, and workforce planning.
• Skilled interviewer with strong judgement for competence and cultural alignment.
• Excellent stakeholder management and influencing skills.
• Highly accountable, organised, data-driven, and operationally disciplined.
• Innovative, collaborative, and committed to continuous improvement.