Consultant Jobs at United Nations Office on Drugs and Crime (UNODC)

Specific Tasks to be performed by the consultant:

• The Consultant will work closely with the Ethics and Anti-Corruption Commission (EACC), the European Union (donor), and the United Nations Office on Drugs and Crime (UNODC, ROEA, and Headquarters) to perform the following substantive duties for the development of the Integrated Case Management System (iCMS):
• Gather and Document System Requirements: Collaborate with EACC to collect and document detailed requirements for the iCMS, ensuring alignment with organizational goals.
• Conduct Stakeholder Consultations: Engage EACC stakeholders through workshops to understand operational needs, challenges, and expectations for the case management system.
• Analyze Functional and Non-Functional Requirements: Identify requirements for case tracking, document management, reporting, AI-driven analytics, scalability, security, and performance.
• Evaluate Technology Trends and Solutions: Review current trends in case management systems, assessing cloud-based, open-source, proprietary, and AI-driven tools across front-end, back-end, database, integration, security, and hosting layers.
• Propose AI Use Cases: Identify and evaluate AI applications (e.g., NLP, predictive analytics, ML for anomaly detection, intelligent automation) for feasibility, benefits, and risks.
• Recommend Technology Stack: Propose a technology stack aligned with EACC’s needs, budget, and operational requirements, incorporating AI components where applicable.
• Provide Technical Training: Train EACC staff and system users across departments to ensure effective use and management of the iCMS. h) Develop Comprehensive Report: Create a detailed report with requirement analysis, technology review, AI use case assessments, recommendations, and a high-level roadmap for iCMS adoption.

Qualifications/special skills

• An advanced university (Master or equivalent) degree in IT, Artificial Intelligence, Computer Science, software engineering or a related field is required.
• A first-level university degree in similar fields in combination with two additional years of qualifying work experience may be accepted in lieu of the advanced degree.
• A minimum of 7 years of experience in IT, or AI, consulting with a focus on technical analysis and system integration is required. 
• Experience in planning, executing, and delivering IT projects, with demonstrated knowledge of international best practices, particularly those from EU Member States is highly desirable.
• Experience in designing and delivering technical training programs for diverse groups such as system users is desirable.
• Strong knowledge of AI technologies, including machine learning, natural language processing, and predictive analytics is desirable
• Experience with cloud computing, cybersecurity, and software development frameworks is required.
• Experience in collaborating with various stakeholders, including government agencies, to understand their needs and provide tailored solutions is desirable.
• Experience in working with EU funded projects is desirable.

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Specific Tasks to be Performed by the Consultant:

• Under the overall supervision of the Head of the Crime Prevention and Criminal Justice Programme and direct supervision of the PLEAD Programme Manager, and in close technical cooperation with the Programme Management Officers and the programme’s staff and consultants, the Consultant shall undertake the following duties:
• System and Server Upgrade:  Upgrade the current system from Ubuntu 14 to Ubuntu 22, including: Upgrading Apache Server and associated services;
• Updating database systems;
• Conducting server security mapping and configuration.
• Upgrade the virtualization environment from version 5.0 to version 8.0 on a new server, including: o Installation and configuration of the new environment;
• Migration of data from the existing environment.
• Migrate the Anonymous Reporting Information System (ARIS), including: Backing up all system data;
• Executing a full migration of ARIS data and functionality;
• Mapping and validating external integration points (e.g., Safaricom interfaces);
• Re-establishing messaging service integration;
• Conducting system testing and quality assurance.
• Complaints Management Integration and Workflow Enhancement: Fully digitalize and integrate the IAU’s complaints management process with ARIS, ensuring an API-ready system architecture.
• Define and enhance the end-to-end workflow to cover the entire lifecycle of a complaint, including: o Anonymous reporting;
• Information gathering and documentation;
• Feedback and communication loop with complainants;
• Report generation and real-time status updates;
• Complaint assessment and departmental evaluation;
• Management and investigation of complaints;
• Review and closure tracking, with user access roles defined.
• Training and Handover
• Deliver two targeted training sessions: one for technical ICT personnel and one for IAU end-users;
• Provide comprehensive system documentation, including user manuals and maintenance guides;
• Conduct a handover session to ensure full transition of ownership and knowledge transfer to IAU staff.

Qualifications/special skills

• An advanced university degree (Master’s degree or equivalent) in information technology or in a closely related subject is required;
• A first level university degree in similar fields in combination with two additional years of qualifying experience may be accepted in lieu of the advanced degree.
• A minimum of 5 years of professional experience in information technology, maintenance and administration of software solutions and information systems (web sites, portals, systems, and/or applications) and in planning, design and implementation of software solution or related areas, is required.
• A minimum of two (2) years’ experience working on software using modern languages and frameworks is required.
• Experience, knowledge and skill in the design, coding, documentation, testing, and debugging of web applications is desirable
• Advanced knowledge of relational databases and of relational database management systems (MySQL knowledge) is desirable.
• Advanced Knowledge in Linux Installation, Configuration, Virtualization, Security and Networking (Knowledge of Proxmox Virtualization Environment is desirable.
• Experience working with the United Nations or a similar international organization is desirable.