Overview
- Are you ready to take on a critical role in fraud detection and prevention? We’re looking for a Junior Fraud Analyst (customer engagement) to join our fraud team in Kenya. This is a customer service-focused position where 80% of your time will be spent speaking directly with customers and gathering crucial information to combat fraud.
- This role isn’t for a data scientist but for a proactive communicator who will engage with customers over the phone, ensuring that issues are understood, escalated when necessary, and resolved efficiently. You’ll also play a key part in analyzing and documenting the data you collect during your calls to provide actionable insights.
What's exciting about this role?
Imagine being at the forefront of fraud prevention, where your customer interactions directly shape our strategies and protect our business. You’ll have the chance to:
- Engage directly with customers, providing them with excellent service while collecting valuable information.
- Collaborate with our global fraud team and contribute to decision-making processes.
- Work with tools like Excel, Notion, Looker, and SQL to track and document cases.
What You'll Do:
- Handle Customer Interactions: Speak directly with customers to gather details related to fraud cases, ensuring thorough follow-up and timely escalation when needed.
- Process Fraud Tickets: Handle all fraud tickets from Freshdesk with accuracy and attention to detail.
- Identify and Escalate Leads: Identify potential fraud leads and escalate them as needed.
- Document and Report: Accurately document fraud cases on our SharePoint tracker, providing clear visibility to management.
- Sanction Misconduct: Enforce our Fraud Risk Management Policy by sanctioning sales force members for misconduct and referring them to HR for disciplinary action.
- Conduct Audits: Perform sales KYC fidelity audits and provide weekly reports, flagging any issues to stakeholders.
- Analyze Data: Provide analysis and reports on the prevalence of fraud, maintaining high standards of data quality.
- Daily and Monthly Reporting: Send daily reports on ticket resolutions and audits, and prepare monthly plans for field investigations.
- Monitor Performance: Keep an eye on sales agents' performance regarding credit metrics and fraud indicators.
- Respond to Inquiries: Address all fraud inquiries and leads within stipulated timelines.
- Support Case Closure: Help the team close all fraud cases within required timelines.
- Collaborate: Work with other departments to execute initiatives that reduce risk and improve accountability.
Expertise:
- Experience engaging with customers in person or via phone
- We’re looking for candidates with a blend of technical skills, practical experience, and a passion for fraud detection.
- Experience with tools like Excel and SQL.
- Excellent communication and presentation skills.
- At least one year of work experience in a similar or related role is preferred, but we're also open to recent graduates who are quick learners and highly motivated.
go to method of application »
We are looking for a Recruiter to join our Talent Acquisition Team; as we scale up and drive digital and financial inclusion across our markets.
In this role, you'll be responsible for managing and executing an effective recruitment process, serving as a key contact for hiring managers. You'll actively source talent, align recruitment strategies with business needs, and drive high-quality hires across various departments.
Acting as both a coach and contributor, you'll ensure a positive candidate experience and guide stakeholders on recruitment best practices. You'll also have the opportunity to independently lead recruitment projects and continuously enhance your recruitment expertise through ongoing development and feedback.
This is a fully remote role, you would be working within the following time zone (UTC -1 / UTC+3) with a diverse group of other employees working remotely from locations such as UK, Europe and Africa. You will be reporting to the (Talent Acquisition Manager / Senior Recruiter).
Expertise
In this role, we expect you to take ownership of the end-to-end recruitment process, ensuring a seamless and efficient experience for both candidates and hiring managers. You should be comfortable working with diverse teams, balancing stakeholder relationships, and driving recruitment strategies that align with our business goals.
We’re looking for someone who excels in identifying and matching top talent to the right roles, with a deep understanding of how to assess candidates across different levels. If you have strong communication skills, enjoy educating hiring managers on recruitment best practices, and can maintain high-quality data practices to inform your hiring work, you’re the kind of person we need.
If you’re motivated by continuous improvement, thrive in fast-paced environments, and want to play a key role in scaling our teams to support M-KOPA’s mission, you likely have what it takes to succeed here. We value individuals who are passionate about recruitment, committed to delivering results, and eager to develop their expertise further.
We’re seeking a proactive recruiter with experience in talent sourcing, experience driving high quality inbound applications and stakeholder management. You’ll align hiring with business goals, deliver exceptional candidate experiences, and leverage data for smarter decisions.
go to method of application »
Job Purpose
- As the HR Shared Services Manager, you will oversee global mobility, employee benefits, and employee experience programs while ensuring compliance with international labor laws and regulations. You will manage vendor relationships and administrative tasks while providing strategic guidance to enhance overall employee experience.
- You will handle immigration processes, work closely with external vendors, and use data analysis to drive program improvements and implement cost-saving initiatives. Your success will rely on your strong knowledge of global mobility policies, expertise in employee benefits, excellent communication skills, and ability to navigate complex international regulations.
What will you do?
Global Mobility Management
- You will manage global mobility assignments, including relocation, immigration, and tax while ensuring compliance with relevant laws. You will coordinate work permits, and visas, and support the recruitment team in expatriate selection.
- Additionally, you will update global mobility strategies to align with business goals and collaborate with vendors and cross-functional teams to address finance, legal, and compliance issues related to international assignments.
Employee Benefits Administration
- You will oversee and manage employee benefit programs, including health insurance and retirement plans while ensuring they remain competitive. Additionally, you will guide benefits-related inquiries and implement wellness programs such as gym and sports activities.
You will also set up benefits in new markets, ensuring compliance with local labor laws.
Compliance and Risk Management
- You will ensure the company adheres to international labor laws and tax regulations while mitigating mobility and benefits administration risks.
Data Analysis and Reporting
- You will produce reports on global mobility metrics, offering data-driven recommendations for improvements and cost-saving initiatives.
Vendor Management
- You will handle relationships with third-party providers, negotiate contracts, monitor vendor performance, and manage payments by submitting purchase orders and payment requests to finance.
Expertise
- A Bachelor's degree in Human Resources, Business Administration, or a related field is required, along with 5+ years of experience in global mobility, employee benefits, and HR shared services.
- Strong knowledge of international labor laws, tax regulations, and immigration processes is essential, while experience in the fintech industry would be an advantage. The role also requires excellent analytical and data interpretation skills, and proficiency in HRIS systems and data analysis tools.
Gmail
Yahoomail