Jobs at Accor

We are looking for an experienced and proactive Executive Housekeeper to join our team.  In this essential role, you will be responsible for the professional and cost-effective running of the Housekeeping department, with a focus on achieving high standards of cleanliness for guest rooms, public areas and back of house areas.

Reporting to the Rooms Division Manager, as an Executive Housekeeper, your responsibilities will include: 

• Supervising and leading the housekeeping team, including hiring, training, and evaluating team performance.
• Manage the daily operations of the housekeeping department, including scheduling team members, assigning tasks, and ensuring adequate coverage.
• Oversee inventory management, including ordering and replenishing cleaning supplies, linens, and equipment.
• Coordinate with other departments, such as Front Desk and Maintenance, to address guest requests and maintenance issues promptly.
• Ensure that all guest rooms and public areas are cleaned and maintained to the highest standards of quality and presentation.
• Ensure that all housekeeping team members adhere to safety and sanitation regulations, including proper handling and storage of cleaning chemicals.
• Monitor and control departmental expenses to ensure adherence to budgetary guidelines. 
• Any other duties assigned by your manager.

Qualifications

• Proven experience in a similar high-paced role is essential.
• Strong leadership attributes.
• Clear communication to lead and develop a large team.
• Positive stakeholder management with the ability to collaborate with multiple departments. 
• A solutions-focused individual with a strategic mind and the ability to forward-plan successfully.
• Financial and commercial acumen.
• Excellent attention to detail with the ability to see through the guest’s eyes.
• Problem solving skills to ensure the day runs smoothly.

go to method of application »

What you will be doing:

Reporting to the Country Manager, responsibilities and essential job functions include but are not limited to the following:

• Support the Country Manager in the overall management and strategic direction of the hotel.
• Assist in the preparation of the annual Operations Plan and achieve the profit objectives therein.
• Ensure that monthly financial outlooks for Operating Departments are accurate and are being achieved.
• Ensure the consistent implementation and delivery of the Movenpick Culture and Standards.
• Handle all guest concerns and feedback to ensure effective follow up.
• Assist in the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, and Capital Expenditure Budget.
• Ensure that monthly financial outlooks for Rooms and Food & Beverage are on time, on target and accurate.
• Assist in staff planning and the maintenance of productivity levels.
• Update and ensure timely awareness of the hotel’s Business Continuity, Emergency and Crisis Management Plans.
• Actively involved in the recruitment process of leadership positions within the operating departments.
• Function as key member of the Hotel Executive Committee and Leadership Team
• Ensure full compliance with Hotel operating controls.
• Collaborate with department heads to optimize efficiency and service quality.
• Foster a culture of excellence, teamwork, and continuous improvement.
• Ensure compliance with brand standards, policies, and regulations.

Qualifications

• Minimum 10 years previous hotel experience in a related field (minimum 2 years as DOO/ Hotel Manager).
• Display strong analytical, organizational, problem solving and administrative skills.
• Ability to adapt to change quickly and strong multi-tasking.
• Extensive Operations management experience with a proven record to coordinate multiple departments and to achieve goals.
• Clear working knowledge of budget planning & execution.
• Exceptional interpersonal and guest relations skills, who is hands on and is system knowledgeable.
• Proven team-leader with outstanding motivational skills and coaching ability.
• Ability to motivate developing leaders to act as entrepreneurs while implementing innovative, profit driven, guest satisfaction oriented solutions.
• Lead by example in building strong employee engagement.
• Bachelor’s degree in a related discipline.
• Excellent communication and organizational skills.

go to method of application »

Job Description

• To oversee the Front Office operations, including the Reception, Guest Relations, Drivers and Valet Parking, and to personally supervise the above in the involved supervisor’s absence, ensuring that the hotel standards and procedures are fully known and followed.
• To ensure appropriate stock level for the smooth run of the Front Office operations and to prepare requisitions accordingly.
• To ensure a proper coverage and supervision of the Front Office sections at all times.
• To be present in the reception or lobby during check-in and check-out time or any event and to socialize with guests, playing a Public Relations role.
• To ensure that all guests receive a warm welcome and that they enjoy their stay being offered the finest personal service.
• To ensure that the privacy of the guests and the confidentiality of the information is respected.
• To act as a representative of the Management when dealing with guest complaints or if a member of the Front Office team is facing difficulties that she/ he cannot solve on her/ his own.
• To manage any guest complaint in a professional manner, by resolving it and making sure the guest is satisfied, and recording it.  
• To be fully aware of and to report all guest comments or complaints.
• To ensure that Guest History records are accurately maintained and all recurring guests are pre-registered.
• To ensure that the arrival lists are updated, transportation and airport services are scheduled and all the rooms are blocked according to guest requests and needs.
• To ensure that all assigned and blocked rooms requiring special set-ups are accurately displayed in the hotel management system and available to the Housekeeping and other departments in due time.
• To ensure proper completion of all local government requirements concerning hotel guests and files.
• To ensure that the departure lists are updated, check-out times are respected and that the transportation needs are scheduled.
• To ensure and perform a proper use of all the equipment and hotel management system and to have a perfect knowledge of the set ups.
• To ensure the strict control of room keys and section keys as per hotel SOPs.
• To assign duties and responsibilities to subordinates and to assist them in their duties.
• To daily control the check lists.
• To assist the Rooms Division Manager in preparing forecasts and statistics.
• To respect schedules, terms and deadlines as agreed with the Management.
• To be updated with the competitors’ offerings and rates.
• To liaise closely with the Sales, Revenue and Reservations on rate management.
• To conduct a daily line up briefing with the Front Office team to review daily events.
• To attend any inter-departmental meeting using this opportunity to encourage the interactivity with the Front Office.
• To share daily activity highlights with the Rooms Division Manager, including internal and external guest opportunities.
• To assist the Rooms Division Manager in fulfilling administrative responsibilities and monitoring activities. To replace them in their absence.
• To entertain regular and potential clients.
• To ensure the Accor loyalty programs are promoted and to build strong and long-term relationships with the guests.
• To be an ambassador of the Front Office and of the hotel, in and outside the work place.
• To ensure a proper use of the telephone etiquette as per M Gallery standards.
• To offer assistance at any time in the operations and to monitor, highlight and suggest improvements on any dysfunction.
• To ensure trainings and regular “refresher” courses are conducted and attended as scheduled.
• To be entirely flexible and adapt to rotate within the different sub sections of the Front Office Department.

Qualifications

• Previous 1 years experience at a 5 stars hotel in a leadership role.
• Excellent knowledge of Front Office and Hotel procedures asset.
• Previous Customer Service Experience required.
• General knowledge of key departments, including Housekeeping and Maintenance an asset.
• Previous Opera PMS experience required.
• Computer literacy in Microsoft Windows applications required.
• University/College degree in Hotel Management is an asset.
• Fluency in English; additional language skills highly desirable.
• Exceptional interpersonal and communication skills, both verbal and written.
• Strong leadership and team management abilities.
• Proven ability to work under pressure and handle multiple tasks simultaneously.
• Excellent problem-solving skills and ability to make decisions quickly and effectively.
• Thorough understanding of hotel revenue management principles.
• Familiarity with health and safety regulations in the hospitality industry.
• Flexibility to work varying shifts, including evenings, weekends, and holidays.