Fresh Jobs at I&M Bank

Job Purpose

The job holder is responsible for:

• Driving branch performance against key performance standards as communicated and agreed with the head of business segment in areas such as; Balance sheet growth (funded and non-funded lines) sales growth & income contribution, cost performance, credit management, employee satisfaction, customer experience & Operational risk & control management.
• Providing the right leadership to branch staff and inculcate a high-performance culture at branch level.

Key Responsibilities:

• Prospect for new business from new and existing clients.
• Prepare call reports with recommendations and submit them for approval.
• Drive branch business performance by achieving growth in performance parameters.
• Monitor branch sales performance and portfolio growth to meet targets.
• Identify business improvement opportunities and suggest service enhancements, product improvements, and process changes.
• Understand local business drivers impacting branch performance. 
• Submit weekly activity reports including business acquired and customer issues. 
• Analyze financial statements, assess credit requests, and present findings and recommendations to approvers.
• Manage collateral registration process and ensure timely securities perfection. 
• Oversee excess drawings and loan arrears to maintain asset quality. 
• Ensure branch service excellence through monitoring and resolution planning. 
• Build a motivated branch team, ensure compliance, and monitor operational performance while maintaining high service standards.

Qualifications and Competencies:

• Bachelor’s Degree in a Social Science or related field Professional Qualifications / Membership to professional bodies/ Publication.

Relevant professional qualification:

• Member of a relevant professional body.

Work Experience Required:

• Over Ten (10) years’ relevant experience with over Three (3) years in management in a similar organization.
• Strong leadership skills.
• Executive disposition. 
• Demonstrate high levels of integrity.
• Excellent communication and interpersonal skills.

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Job purpose:

• Engage in conducting credit investigations and collecting delinquent accounts and will communicate all credit related issues to senior management.
• The job requires various initiatives and strategy towards recovery across all types of customers and involving various key stakeholders both external and internal including Receivers/ Administrator, Law firms, auctioneers, other business segments, legal, etc.
• It involves various kinds of reports to various committee including CRMC, BCC and Board for noting and approval as per delegation approvals of the Bank.
• Review and assessment of CBK & IFRS provisions working for NPA account.

Key Responsibilities:

Remedial & Recoveries             

• Assessing the level of provisions requirement for all NPA accounts and write offs managed in line with the firm’s policies and procedures including approval.
• Liaise directly with clients, third parties and colleagues in other departments to maximize collections performance whilst also ensuring good client outcomes
• Deal with processing loan workouts, rescheduling and rehabilitation, acceleration of repayments, enforcement and foreclosures, liquidation and administration of assets and collateral and implementation of various forms recovery strategies.
• Submission of the required reports to the BCC, NPA & CRMC Committees in a timely manner and working on provisions.
• Ensure satisfactory Internal or External Audit Reports including CBK.
• Identify accounts requiring collection agency or legal action and coordinate collections with third party contractors.
• Monitoring, reviewing and reporting the portfolio performance and ensuring proper asset classification and provisioning for loans and advances as well as the analysis and reporting of the quality of the loan book and arresting negative trends.
•  Being a member of the NPA Committee, reviewing and following up non-performing accounts, ensuring agreed remedial actions for non-performing accounts at minimal cost.

Governance and Controls, compliance, and Risk Management

• Submission for third party empanelment and any CBK approval for the same.
• Compliance of directives form CRMC. BCC and Board.
• Review of CBK and IFRS provisions for all NPA customers.
• Ensure all management reports are submitted accurately and on time.
• Stakeholders’ management including various service providers like auctioneers, lawyers, etc.

Decision making and accountabilities

• Respond to credit internal and external Audit queries and provide action plans and execute recommended actions.
• Participate in budget development for the loans and loan loss provisions and department initiatives for NPA accounts.
• Assessing and review of suitable recovery measure for all NPA accounts such as restructuring, receivership, administration, sale of assets, etc
• In-depth analysis of cash flows and financial of the company for appraisal as per credit request from customer and recommending suitable way forward to CRMC/ BCC.

Clients

• Reviewing and recommending and amending the Banks panel of service providers with confirmation from CRMC/BCC, the panels include Valuers, auctioneers, investigators
• Review Service level Agreements with the service providers and manage the agreed timelines and processes and quality of work.
• Reviewing and recommending the external service providers to be included in the Bank’s panel- Valuers
• Regular Site visit and discussion with the customers.
• Witness on various legal cases on behalf of the Bank
• Provision of various responses to Administrator or other stakeholders.

Academic Qualifications, Work Experience, Skills and Competencies Required:

• Bachelor’s degree plus Professional qualification.
• 10 – 12 years of supervisory and managerial experience.
• Judgement to balance commercial debt recovery and compliance risks to achieve positive outcomes.
• Advanced credit, financial analysis banking and good knowledge of prudential guidelines.
• Good understanding of legal risks and laws applicable to Banking and Finance relating to lending and credits documentation.
• Maintains the highest professional standards.
• Excellent communication and leadership skills with an ability to influence at all levels.
• Excellent organizational skills.
• Decision making and problem solving
• Have a good network in the banking industry and industry knowledge.
• Proficient in Microsoft Office applications, excel word, PowerPoint.

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Job Purpose:

• The incumbent is responsible in establishing and maintaining a professional relationship with all stakeholders (Client, Bank personnel, product providers and Support staff) via virtual channels.

Key Responsibilities:

• Driving client product holding through effective over the telephone sales on existing customer base by achieving monthly sales targets on accounts, loans, cards and insurance as agreed with I&M Bank and to be communicated by line manager.
• Driving positive Net Promoter Score in management of portfolio customers.
• Collecting & submitting required and complete customer documentations for purposes of customer identification and processing.
• Providing all necessary declarations and disclosures to customers being onboarded in line with I&M Bank’s policies and procedures and Central Bank of Kenya Prudential guidelines.

Academic Qualifications & Experience Required:

• A bachelor's degree in a business-related field.
• 3-5 years of experience in similar role.

Knowledge & Skills:

• Negotiation Skills.
• Interpersonal Skills.
• People Management Skills.
• Effective relationship building skills.
• Sales skills.

Competencies:

• Achieving personal work goals and objectives.
• Coping with pressures and setbacks.
• Entrepreneurial and commercial thinking.
• Deciding and initiating action.
• Delivering results and meeting customer expectations.
• Persuading and influencing.
• Relating and networking.