Careers at Samsung Electronics

The job holder will be responsible for the achievement of Samsung HHP (Mobile phones, Tablets, Smart Phone, Cameras, and accessories) business unit performance – sell in/out, investments and operations within the East Africa region. The role is accountable for the unit’s Profit and Loss (P/L), development and execution of strategic plans.

Main Responsibilities

Strategy

• Develop and execute HHP product line life cycle management strategic plans;
• Management of HHP business unit budget incorporating continuous review of resources and strategic plans into forecasts/reviews;
• Formulate and implement plans to introduce new HHP products into the market

Marketing

• To achieve set HHP targets (Sell in, sell out targets) based on the business plan
• To ensure increase in market share and sell in/out (Volume and Value) targets and that Samsung’s competitive advantage is maintained;
• Ensure application of SEC best practices in the management of the HHP business unit;
• To review marketing and activity reports and other performance data so as to measure productivity and goal achievement and determine areas that need improvement

Operations Management

• Responsible for distributor, channel and Field Force teams relationship management e.g. MOU’s, Master Dealer’s selling price, SCM (ordering to aging revenue management), SFMT (FSS’s and SRR’s)
• Provide oversight and leadership of HHP business unit channels partner conferences;
• Provide oversight and leadership of all HHP business unit operations;
• Provide market intelligence reports with regards to trends, benchmarking, competitor comparison and A.P.I measurements;
• Provide oversight and leadership on process and systems improvement to enhance quality and efficiency within the business;
• Prepare periodic (weekly, monthly, quarterly etc.) management and ad hoc reports.
• To Ensure responsible system (SINGLE, GSCM, GSBN, GPPM, MNET, PVI, E-Warranty) utilization by self, HHP team, distributors, channel and Field Force teams;

People Management

• Identify, discuss and agree clear performance objectives or standards for all direct reports and business partners while monitoring and reviewing their performance to ensure effective performance against the agreed objectives or standards.
• Motivate the team through coaching, training and ensuring work life balance so as to maximize team productivity.

Qualifications and Experience

• Bachelor’s Degree or equivalent in Business/ Marketing from a reputable institution
• Possession of an MBA will be an added advantage
• Minimum 10 years’ experience in FMCG/Mobile/Channel Management environment
• Minimum 5 years’ experience in leadership/ management responsibility with the demonstrable ability to grow the skill and competence of the team
• Proven experience in developing structured and cost effective brand development strategies
• Demonstrated experience in strategy development and execution exceeding company growth and marketing objectives
• Ability to lead process improvements resulting in improved service delivery, exploitation of technology and enhanced customer/ end-user experience
• Proven experience in distribution management, motivating partners to double their efforts to improve sell in within the assigned region

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The position holder is responsible for providing transactional, operational and strategic services across all facets of HR in order to support the business to deliver its strategy and create sustainable value for key stakeholders. The position will be based in Nairobi, Kenya.

Key Objectives

Generalist HR Functions:

• Act as a single point of contact for all HR-related issues across East Africa.
• Manage end-to-end recruitment, onboarding, and induction processes.
• Maintain employee records, contracts, and HR documentation in compliance with local labor laws.
• Coordinate payroll inputs, leave administration, and statutory deductions.
• Oversee performance appraisal cycles and help managers with goal setting.
• Handle disciplinary actions, investigations, and conflict resolution.
• Manage offboarding and exit interviews to capture feedback and mitigate risks.
• Lead employee engagement programs and well-being initiatives.

Strategic HR Leadership

• Develop and execute regional HR strategies aligned with the company’s vision and goals.
• Act as a strategic advisor to senior management on HR matters across East Africa.
• Support cross-border operations with scalable, compliant HR practices.

Talent Acquisition & Onboarding

• Lead recruitment and selection efforts across all East African operations.
• Establish partnerships with local recruitment firms, universities, and talent platforms.
• Oversee effective onboarding programs tailored to each country.

Employee Relations & Compliance

• Ensure adherence to labor laws, regulations, and statutory requirements in Kenya and other countries of operation.
• Serve as the primary point of contact for employee relations and dispute resolution.
• Implement fair, transparent disciplinary and grievance procedures.

Performance Management

• Roll out performance management systems and KPIs across the region.
• Facilitate performance appraisals and staff development discussions.
• Promote a culture of continuous feedback and accountability.

Compensation & Benefits

• Conduct regular salary benchmarking and recommend adjustments.
• Administer competitive benefits and incentive programs across the region.
• Ensure payroll compliance in coordination with finance and legal departments.

Training & Development

• Identify skill gaps and design training programs tailored to regional needs.
• Lead leadership development, mentorship, and succession planning initiatives.
• Promote learning and development to improve employee engagement and productivity.

HR Data Management & Reporting

• Maintain accurate HR records and employee databases.
• Prepare regular HR reports for senior leadership on headcount, turnover, diversity, etc.
• Use HRIS tools effectively to streamline HR operations.

Culture & Engagement

• Foster a diverse and inclusive workplace culture across multiple countries.
• Organize employee engagement initiatives and staff wellness programs.
• Lead internal communication campaigns to promote transparency and alignment.

Qualifications and Experience

• Bachelor’s degree in Human Resource Management, Organisational Psychology, or related field.
• Professional HR certification (CHRP, CIPD, SHRM) is highly preferred.
• 7+ years of progressive HR experience, with at least 3 years in a managerial role.
• Experience managing HR across multiple East African countries is essential.
• Strong knowledge of Kenyan labor laws; familiarity with labor laws in East Africa is a plus.
• Experience in multinational or regional organizations is preferred.