Human Resource Opportunities at United Nations Office for Project Services (UNOPS)

Functional Responsibilities:

• Support to policy development and implementation
• Contribute to HR policy development and corporate HR initiatives by compiling and maintaining data on trends, risks and opportunities and sharing local HR best practices.
• Provide technical or administrative services in support of HR initiatives for attainment of business objectives in line with the corporate HR strategy.
• Generate strategic and operational workforce data for planning, including related statistical summaries and movements of UNOPS personnel within the relevant business unit/s.
• Communicate HR policy changes and new HR initiatives to management and personnel, providing guidance as needed.

Advisory Services

• Provide guidance on HR related systems and processes including but not limited to Recruitment, Contracts, Position Management, Benefits and Entitlements consistent with UNOPS rules and procedures.
• Provide advice and answers to personnel on routine cases for HR services such as the performance appraisal process, learning & development activities, contracts, benefits, entitlements and remuneration and career development.
• Assist to provide guidance as needed on sensitive matters including grievances, potential violations in code of conduct, harassment, abuse, workplace disputes, performance improvement plans, complex employee relations matters, etc.
• Encourage line management responsibility for implementation of HR policies and effective team management, encouraging dialogue and two-way constructive feedback.
• Collaborate with leadership to support institutional gender and diversity initiatives, providing education and advice on issues related to equity, compliance, inclusion, and diversity.
• Talent Acquisition and Administration
• Implement talent acquisition activities in line with UNOPS policies and processes covering Recruitment, Onboarding, Performance Management, Learning and Development, Change Management, Salary and Benefit administration, Contract Administration, Succession Planning and Out-processing.
• Administer contracts, entitlements, loans, exchanges, and secondments. Inform and advise UNOPS personnel, consultants, partners and project personnel on their conditions of service and entitlements according to their contract modality, expediting actions to facilitate their efficient, timely, and client-focused onboarding.
• Support recruitment processes ensuring best practices are used for effective and efficient talent acquisition in line with UNOPS policy. Utilize and maintain recruitment plans, tools and policy guidance to efficiently and effectively recruit and retain a diverse workforce to meet the needs of the business objectives. Maintain personnel rosters.
• Provide technical inputs into, and organize straightforward components of, regional and national personnel realignment exercises, including job fairs, to ensure timely competency elaboration, sourcing, selection, placement of required talent and transitions as well as due process.
• Identify key talent areas and provide elements of coherent, well-developed plans for obtaining, developing, and managing critical talent. Utilize recruitment plans, tools and policy guidance to efficiently and effectively recruit and retain a diverse workforce to meet the needs of the business objectives.
• Liaise with UNOPS’ HR related groups on personnel administration matters.
• Guide business units in engagement and work enrichment initiatives and development of annual training plans.

Team Management

• Support efficient planning and management of the HR unit, including drafting annual recruitment plans, implementing designated projects in line with the corporate HR strategy, overseeing personnel file systems as well as provision of related statistical summaries and tracking movements of UNOPS personnel within relevant business unit/s.
• May supervise other personnel members in the provision of HR client services by assigning work, facilitating work planning, managing performance, motivating, developing and coaching team members to deliver high quality results and services.
• Knowledge building and knowledge sharing
• Organize, facilitate and/or deliver training and learning initiatives for personnel and other personnel on HR-related topics.
• Provide sound contributions to knowledge networks and communities of practice by synthesizing of lessons learnt and dissemination of best practices in human resources.
• Substantively contribute to the planning and development of the HR components of the office annual report.
• Collect feedback, ideas, and internal knowledge about processes and best practices and put to use productively.

Impact of Results

• The effective and successful achievement of results by the Human Resources Officer directly impacts of the efficient performance of key elements of HR systems and services of the relevant business unit. These affect aspects of client satisfaction as well as of the capabilities of the human capital of the unit, to effectively develop and implement the programmes and projects of UNOPS. This contributes to the credibility of the organization as an effective service provider in project services and management.

Education/Experience/Language requirements:
Education:

• Advanced University degree in Human Resources management, Business Administration, social or behavioral sciences is required
• Or a First University degree in Human Resources management or related fields combined with 2 years of relevant experience.

Experience:

• A minimum of one year of experience in professional-level recruitment and/or HR generalist services in an international, public or corporate organization is required
• A first-level university degree in combination with an additional 2 years of relevant work experience may be accepted in lieu of the education requirements outlined above.
• Some experience in UN system organizations preferably in a developing country is desirable.
• Proficiency in the usage of computers and office software packages (MS Office) and experience in the use of web-management systems is desirable

Language:

• Fluency in English is required.
• Working knowledge of another, official UN language is desirable

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Functional Responsibilities:
The job holder will be responsible for the following:

• Ensure full compliance of HR processes and records with UNOPS rules, regulations, policies and strategies.
• Assist the supervisor in the development and implementation of a human resources management system in relation to planning, administering and monitoring of all matters related to human resources management concerning national and other personnel including contractors;
• Review of incoming requests and all relevant documentation relating to travel requests, claims and payments, UN ID card issuance;
• Provide support in the recruitment, contract extensions and separation process and coordination of relevant documentation;
• Use tracking and monitoring tools to manage status of requests, initiating follow-up action to ensure timely submission of attendance sheets, training records, payment status etc. and complete necessary documentation;
• Review check-out/clearance forms to ensure certification from other departments, HR final clearance and submission to BSSC;
• Provide administrative support to the programme staff as required;
• Provide briefing and guidance to other LICA personnel on the application and interpretation of recruitment and administrative policies and procedures;
• Ensure maintenance of personnel records of ICAs and FTAs;
• Provide oral and written response to staff inquiries regarding their conditions of service; drafting of correspondence in relation to the inquiries for signature by designated Officer;
• Update and management of the staffing tables and provision of statistical summaries related to them, including arranging and keeping track of movements, update weekly staffing and radio check reports;
• Process monitoring and tracking of transactions to ensure timely, consistent and equitable provision of services with a client focus
• Process collection, verification and follow-up on required documentation related to allowances, appointments and contracts.
• Maintain a staff monitoring system to ensure timely retrieval of information as required.
• Assist in planning, organizing and making logistical arrangements for workshops or conferences.
• Undertake any other tasks assigned by the supervisor

Impact of Results:

• The effective and successful achievement of results by the HR Senior Assistant directly impact on the compliant execution of HR processes in the respective unit and the efficient and effective performance within it. These promote the credibility of the organization as an effective service provider in project services and management.

Education/Experience/Language requirements:
Education:
 

• Completion of secondary education is required.
• First university degree in Human Resources Management, Business Administration, Public Administration, or equivalent disciplines is desirable.

Experience:

• Minimum of five years of relevant experience in an international and/or national organization in providing HR advisory, recruitment, and/or HR-generalist services.
• Some experience in UN system organizations is desirable
• Proficiency in computers and office software packages (MS Office) and experience in handling of web-based management systems is desired
• Experience in use of HR information systems, Enterprise systems including OneUNOPS is desirable.
• Knowledge of UN policies, procedures and practices is highly desirable

Language:

• Full working knowledge of English is required
• Knowledge of another official UN language is an asset.

go to method of application »

Functional Responsibilities:

• Support to policy development and implementation
• Contribute to HR policy development and corporate HR initiatives by assisting to collect data on trends, risks and opportunities and sharing local HR best practices.
• Assist with projects in support of HR initiatives for attainment of business objectives in line with the corporate HR strategy.
• Support the communication of HR policy changes and new HR initiatives to management and personnel, providing guidance as needed.

Advisory Services

• Provide guidance on HR related systems and processes including but not limited to Recruitment, Contracts, Position Management, Performance Management, Benefits and Entitlements consistent with UNOPS rules and procedures.
• Provide advice and guidance to personnel on administrative procedures, processes and practices.
• Act as liaison between unit and internal and external clients and provides proactive customer service to expedite completion of projects, and provide information.
• As the first face of HR, ensure that new hires' first impressions are positive and that they have all in-processing information completed.
• Advise hiring management and guide personnel on UNOPS recruitment and performance management processes, and learning and development initiatives, resources, and plans.
• Provide advice to supervisors on good practices, policies and procedures in performance management, including managing of underperformance.
• Support the implementation of institutional gender and diversity initiatives, providing education and advice on issues related to equity, compliance, inclusion, and diversity.

Talent Acquisition and Administration

• Assist in recruitment processes ensuring best practices are used for effective and efficient talent acquisition in line with UNOPS policy.
• Actively participate in work force planning at the office and project level and guide clients through recruitment and selection processes. Take lead on requisition initiation, longlisting, testing and interviews, formal approvals, selection minutes, reference checking, fee calculation, offers and rejections, and updating recruitment on-line information system.
• Inform and advise UNOPS personnel, consultants, partners and project personnel on their conditions of service and entitlements according to their contract modality, expediting actions to facilitate their efficient, timely, and client-focused onboarding.
• Liaise with UNOPS’ HR related groups such as SSC on personnel administration matters and submit transactional HR service data (normally within the ERP system).
• Research precedents and present recommendations to supervisor, taking into account institutionalized exceptions. Undertake research on a range of HR related issues and assist in the preparation of notes/reports.
• Establish and maintain monitoring systems, advising the supervisor on the status of pending requests and approaching deadlines. Follow up on team work processes to ensure clearance, approvals and timely workflows
• Answer questions and follow-up with personnel and management to ensure completion of absences requests, performance management cycle, and other HR processes etc. in electronic information systems.
• Liaise with relevant HQ and UN system units to exchange information and follow up on pending issues.
• Set up and maintain reference files/records.
• Follow up or process payroll verification.
• Monitor status of HR actions to facilitate timely action by supervisor and line management, including on transactions initiated, expiring appointments/contracts, and pending separation actions.
• Support efficient planning and management of the HR unit, including drafting annual recruitment plans, implementing designated projects in line with the corporate HR strategy, overseeing personnel file systems as well as provision of related statistical summaries and tracking movements of UNOPS personnel within the relevant business units.

Team Management

• Facilitate the engagement and provision of high quality results and services of the team supervised through effective work planning, performance management, coaching, and promotion of learning and development.
• Provide oversight, ensuring compliance by team members with existing policies and best practices.
• Knowledge building and knowledge sharing
• Provide support to the organization, facilitation and/or delivery of training and learning initiatives for personnel on HR-related topics.
• Provides sound contributions to knowledge networks and communities of practice by synthesizing of lessons learnt and dissemination of best practices in human resources.
• Collect feedback, ideas, and internal knowledge about processes and best practices and utilize productively.
• Undertake research on a range of HR related issues and provide content for notes/reports including quarterly and year-end reports for monitoring, statistical and review purposes by management.
• Liaise with relevant HQ and UN system units to exchange information and follow up on pending issues.

Impact of Results

• The effective and successful achievement of results by the HR Associate directly impact on the compliant execution of HR processes in the respective unit and the efficient and effective performance within it. These promote the credibility of the organization as an effective service provider in project services and management.

Education/Experience/Language requirements:
Education:

• Completion of Secondary education is required.
• First University Degree in Human Resources Management, Business Administration, Public Administration, or equivalent disciplines is desirable.
• Knowledge of UN policies, procedures and practices highly desirable

Experience:

• Minimum of six years of relevant experience in an international and/or national organization in providing HR advisory, recruitment, and/or HR-generalist services is required
• Some experience in UN system organizations preferably in a developing country is desirable.
• Proficiency in the usage of computers and office software packages (MS Office) and experience in the use of web-management systems is desirable

Language:

• Fluency in English is required.
• Working knowledge of another, official UN language is desirable