Job Openings at Stratostaff

ROLE PURPOSE 

This role oversees facilities, events, outsourced services, and staff performance, aligning all activities with organizational objectives to maximize member satisfaction and revenue. The Sports Manager will cultivate a high-performing, inclusive team culture, foster strong member engagement, and build partnerships with committees, governing bodies, and service providers to establish the club as a premier destination for sport, fitness, and wellness.

DUTIES AND RESPONSIBILITIES   

Sports, Fitness & Wellness Program Leadership

• Act as Head Coach across all non-golf sports, delivering a set number of member-facing classes or sessions weekly.
• Design and deliver annual and seasonal sports, fitness, and wellness calendars balancing training, competitions, social events, and health-focused activities.
• Coordinate with sports committees, outsourced providers, and in-house coaches to ensure effective planning, promotion, and delivery of programs.
• Introduce innovative offerings based on market trends, member feedback, and club strategy.
• Track participation rates, analyse trends, and adjust programs to optimise engagement and facility utilisation.

Financial & Business Performance

• Oversee all income-generating facilities within the portfolio, including the spa, nail bar, physiotherapy clinic, tournaments, and paid fitness programs.
• Develop and manage annual budgets, control costs, and drive revenue growth while maintaining high service standards.
• Monitor and manage supplier contracts, pricing strategies, and promotions in collaboration with Procurement and Finance.
• Analyse financial performance, prepare regular reports for management and the board, and recommend adjustments to achieve or exceed revenue and profitability targets.

Governance, Committees & Stakeholder Liaison

• Serve as the liaison and coordinator for all non-golf sports committees, attending meetings, preparing reports, and ensuring agreed actions are implemented.
• Build and maintain strong relationships with internal departments, external sports stakeholders, governing bodies, sponsors and strategic partners.
• Develop, review, and implement policies, procedures, and service standards that support the club’s strategic direction.
• Represent the department in management, operational, supplier, and ad hoc governance meetings.

Facility, Equipment & Product Management

• Act as primary custodian of all sports facilities, machinery, equipment, and gear, ensuring timely maintenance, repairs, and replacements.
• Work closely with Procurement to source quality sports equipment, spa products, and consumables.
• Oversee proper maintenance of all areas, including tennis courts, swimming pools, gym equipment, steam and sauna facilities, and wellness spaces.
• Maintain a safe, clean, and inviting ambience in all areas under the portfolio, aligned with the club’s brand and member expectations.

Team Development & Culture

• Lead, mentor, and develop a multidisciplinary team comprising in-house staff, outsourced personnel, and independent contractors.
• Ensure staff are well-groomed, in the correct uniform, and consistently deliver professional, high-quality service.
• Oversee recruitment, onboarding, training, and performance reviews, addressing skills gaps and fostering continuous improvement.
• Build a high-performance, service-driven culture that reflects the club’s values of professionalism, inclusivity, and excellence.
• Manage staff rosters, task assignments, and attendance, addressing absenteeism and performance issues promptly.

Member Engagement & Feedback

• Actively solicit and act on member feedback regarding services, programs, and facilities
• Build and support member interest groups and sports communities to strengthen engagement and retention.
• Communicate upcoming activities, events, and programs clearly and consistently to members.
• Address member concerns promptly and professionally, ensuring a positive and personalised experience.

7Health, Safety & Compliance

• Ensure all activities, equipment, and facilities comply with safety regulations, industry standards, and club policies.
• Conduct regular risk assessments, implement corrective measures, and ensure first-aid readiness.
• Monitor pool treatment, hygiene standards, and safe use of all fitness and wellness spaces.
• Participate in the Sports, Health & Safety, and other relevant committees to advocate for and maintain safe practices.

 Event Management & Promotion

• Plan and deliver sports and wellness events including family fun days, sports camps, tournaments, and galas.
• Collaborate with other managers to secure sponsorship and partnerships for events.
• Ensure all events are professionally promoted and contribute to both revenue generation and member satisfaction.

Administration & Reporting

• Prepare and submit management and board reports, including financial, operational, and participation data.
• Oversee inventory management, purchasing, and issuance of supplies and consumables.
• Maintain accurate duty rosters, schedules, and program timelines.
• Analyse fitness programs and performance data to inform planning and improvements.

Requirements

JOB COMPETENCIES (KNOWLEDGE, EXPERIENCE, ATTRIBUTES & SKILLS)

Academic Qualifications

• Bachelor’s degree in Sports Management, Exercise Science, Hospitality Management, or related field.

Professional Qualifications

• Certified Fitness Trainer or equivalent professional accreditation in sports, fitness, or wellness.
• Active membership in a recognized professional sports, recreation, or wellness association.
• Accredited in Health & Safety and First Aid/CPR.

Relevant Work Experience

• Minimum of 5 years in senior-level management of multi-sport, fitness, or wellness operations in a club, resort, or sports facility.
• Demonstrated experience in program development and delivery, team leadership, and engagement with committees or members.

Technical & Professional Know-How

• In-depth knowledge of rules, techniques, and best practices across multiple sports, including tennis, swimming, squash, and bowling.
• Strong understanding of sports facility operations, equipment maintenance, and program development.
• Experience managing outsourced services and independent contractors.
• Advanced skills in budgeting, revenue generation, and financial performance monitoring.
• Proficiency in MS Office and sports management software.

Functional Skills

• Exceptional communication and interpersonal skills.
• Strong planning, organizational, and time management capabilities.
• Member engagement and marketing acumen.
• Competence in data analysis and report preparation for management and committees

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ROLE PURPOSE

• The Property Executive connects potential homebuyers and investors with Tatu City. The role serves as the first point of contact for many customers and focuses on creating quality engagement, presenting available products with confidence and contributing to the success of the wider sales team. The position is suited to confident communicators who enjoy speaking with people, work well in a fast paced environment and are comfortable engaging clients from diverse regions and time zones.

DUTIES AND RESPONSIBILITIES   

Lead Generation & Outreach

• Contact potential customers through calls, messages, and digital channels to introduce our products and opportunities.
• Proactively follow up leads to maintain engagement and interest.
• Schedule meetings and site visits for the sales team.

Customer Engagement

• Build rapport and deliver professional, engaging conversations with customers from diverse regions and backgrounds across the world.
• Adapt communication styles to suit different cultural and time-zone contexts.
• Represent Tatu City’s brand and values with warmth, clarity, and professionalism in every interaction.

CRM & Reporting

• Accurately record customer interactions, leads, and follow-ups in the CRM system.
• Track progress against targets and contribute to team goals.

Sales Enablement

• Support sales and marketing teams in developing strong lead pipelines.
• Provide insights from customer conversations to help improve outreach strategies.

Requirements

QUALIFICATIONS & EXPERIENCE

• Bachelor’s degree or equivalent experience in Business, Marketing, Communications, or a related field.
• 1–3 years’ experience in telesales, account management, or a high-volume client-facing role.
• Excellent written and spoken English with a clear, professional phone presence.
• Confident and engaging communicator with strong sales and persuasion skills.
• Active listener able to identify client needs and tailor conversations effectively.
• Skilled in managing objections and maintaining positive momentum.
• Highly organized, detail-oriented, and adaptable to new tools and systems.
• Experience using CRM platforms (e.g., Salesforce, HubSpot) preferred.
• Proactive, results-driven team player focused on meeting and exceeding targets.
• Experience working with international clients across different time zones is an advantage.
• Applicants who possess experience in diaspora sales, real estate or property sales, or engaging with global clients will have a significant advantage over other candidates.

Soft Skills

• Strong interpersonal and relationship-building abilities.
• Clear, confident communicator with an engaging and professional demeanor.
• Active listener who can understand customer perspectives and respond empathetically.
• Excellent time management and multitasking skills.
• Adaptable, flexible, and comfortable working in a fast-paced, results-driven environment.
• Self-motivated with a positive, can-do attitude and strong sense of ownership.
• Quick learner with a curiosity for real estate, customer experience, and global markets.
• Team-oriented with a collaborative approach and willingness to share ideas.

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ROLE PURPOSE    

• The Real Estate Advisor – Jabali focuses on identifying new sales leads, managing site visits and driving the sales of residential developments within Tatu City Jabali. The role includes participating in fairs, exhibitions and presentations to promote residential offerings. It also requires supporting the Head of Sales and Deputy Head of Sales in executing strategies and action plans that strengthen sales performance for the Jabali residential portfolio.
• The position is suited to a commercially minded professional with strong sales ability, excellent customer engagement skills and an active interest in real estate within both local and international markets.

DUTIES AND RESPONSIBILITIES   

• Liaising with buyers and providing them with details of all Jabali residential developments including price, size and location.
• Prospecting, originating and closing sales at Tatu City Jabali.
• Building strong knowledge of the property market both locally and internationally and providing clients with relevant information to influence purchase decisions.
• Assisting the Head of Sales and Deputy Head of Sales in planning and coordinating open days or other initiatives to develop new leads and increase sales.
• Developing well-established links with agencies and brokerage firms to support the sales process and drive performance.
• Performing administrative duties and attending seminars or trade show exhibitions to receive market insights and generate leads.
• Assisting the Head of Sales and Deputy Head of Sales in hosting client presentations to expand the Jabali client database.
• Developing and maintaining relationships with clients while understanding their property needs.
• Collating market data and intelligence on all Rendeavour key markets in Kenya and providing quarterly reports on trends.
• Performing all other duties and responsibilities as assigned by the Head of Sales or Deputy Head of Sales.
• Using the CRM system to record all sales activities.

Requirements

QUALIFICATIONS & EXPERIENCE

Skills and Experience

• A bachelor’s degree or equivalent in sales, marketing or business studies in a recognized institution would be an added advantage.
• Wide and productive network in the Kenyan business circles.
• Over 2 years’ experience in sales and marketing of real estate, banking or insurance products or liaising with companies on real estate or business development matters.

Soft Skills

• Mature, pragmatic and flexible approach, strong commercial judgment.
• Team player but comfortable working autonomously.
• Exceptional written and verbal communication skills.
• Good negotiation skills.
• Good attention to detail.
• Rigorous and organized approach.
• Hands-on, ready to roll up the sleeves.

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ROLE PURPOSE  

• The Real Estate Advisor – Oaklands focuses on identifying new sales leads, managing site visits and driving the sales of residential developments within Tatu City – Oaklands. The role includes participating in fairs, exhibitions and presentations to promote residential offerings. It also requires supporting the Head of Sales and Deputy Head of Sales in executing strategies and action plans that strengthen sales performance for the Oaklands residential portfolio.
• The position is suited to a commercially minded professional with strong sales ability, strong customer engagement capability and an active interest in real estate within both local and international markets.

DUTIES AND RESPONSIBILITIES   

• Liaising with buyers and providing them with details of all Tatu City, Oaklands products inter alia price, size and location.
• Prospecting, originating and closing sales at Tatu city, Oaklands.
• Building a good knowledge of the property market both at the local and international levels and providing clients with required information to influence purchase decisions.
• Assisting the Head of Sales and Deputy Head of Sales in planning and coordinating open days or other initiatives to develop new leads and increase sales.
• Developing well-established links with agencies and brokerage firms to assist in the sales process and drive.
• Performing administrative duties and attending seminars/ trade show exhibitions to receive information relevant to the market as required and generate sales,
• Assisting the Head of Sales and the Deputy Head of Sales in hosting client presentations where required in view of increasing the Tatu City, Oaklands client database.
• Developing and maintaining relationships with clients as well as understanding their property needs;
• Collating market data and intelligence on all Rendeavour's key markets in Kenya and provide quarterly report on trends;
• All other duties and responsibilities as assigned by the Head of Sales and or the Deputy Head of Sales.
• Make use of CRM (sales force) to record ALL sales activities.

Requirements

QUALIFICATIONS & EXPERIENCE

Skills and Experience

• A Bachelor’s Degree or equivalent in sales, marketing or business studies in a recognized institution would be an added advantage
• Wide and productive network in the Kenyan business circles
• Over 2 years’ experience in sales and marketing of real estate, banking or insurance products or liaising with companies on real estate or business development matter

Soft Skills

• Mature, pragmatic and flexible approach, strong commercial judgment.
• Team player but comfortable working autonomously.
• Exceptional written and verbal communication skills.
• Good negotiation skills.
• Good attention to detail.
• Rigorous and organized approach.
• Hands-on, ready to roll up the sleeves.

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ROLE PURPOSE 

• The Diaspora Sales Associate proactively reaches out to potential customers in the diaspora to introduce Tatu City’s residential, commercial and industrial products. The role focuses on generating leads, driving customer engagement, and supporting the commercial team through active outreach, database development and tele sales strategies. This position is suited to individuals who are confident communicators, comfortable working with international clients and able to adjust working hours to match global time zones.

DUTIES AND RESPONSIBILITIES   

• Contribute to the entire commercial and industrial sales process including lead generation, presentations, site visits, negotiations, closure and administration, in close coordination with the Head of Sales, and the Country Head.
• Identify opportunities for the sale of educational, commercial and industrial land to target market (industries, companies, hotels, schools, hospitals, religious institutions, and developers (JVs also possible).
• Generate, convert and close local and international sales leads.
• Build and maintain strong long-term strategic commercial relationships with agents.
• Build and maintain a relationship with current commercial and industrial clients by offering aftersales support.
• Upload client information and sales activities in CRM.
• Develop and deliver bespoke pitches for identified opportunities.
• Work with the marketing team in implementing a marketing strategy to support sales.
• Represent Tatu City at conferences, seminars, trade shows, and exhibitions to source leads and receive the latest industry information.

Requirements

QUALIFICATIONS & EXPERIENCE

• At least 7 - 10 years of experience in commercial or industrial sales or liaising with companies on real estate or business development matters.
• Wide and strong network in Kenya and international business circles.
• A Bachelor’s Degree or equivalent in sales, marketing or business studies from a recognized institution would be an added advantage.

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DUTIES AND RESPONSIBILITIES   

• Lead Generation: Research and develop a strong database of commercial, industrial and bulk residential leads by identifying and engaging key decision makers.
• Customer Outreach: Make outbound calls to clients in markets such as the United States, Australia, the United Kingdom, Canada and other regions to introduce Tatu City products.  Arrange meetings and schedule site tours for the commercial team. Align working hours with target market time zones with flexibility for remote work.
• CRM Management: Maintain accurate and updated customer records covering contact details, call logs and all sales activities.
• Sales Pitch Development: Develop and tailor persuasive sales scripts for different markets and customer profiles.
• Lead Conversion: Guide prospects through the sales funnel and direct qualified leads to the commercial sales team for closure.
• Follow Up Communication: Maintain ongoing communication with leads following initial contact. Respond to customer questions and follow up on leads generated through marketing and advertisement channels.
• Strategy Implementation: Lead tele sales strategies and optimise the use of CRM and databases to increase conversion rates.
• Collaboration: Work with the sales team to achieve diaspora sales targets. Build strong client relationships through effective communication and consistent follow up.

Requirements

QUALIFICATIONS & EXPERIENCE

• Bachelor’s degree in business administration, Marketing, Real Estate, or related field
• Minimum 3-5 years of experience in tele sales or lead generation
• Proven track record in database development and management
• Proven track record of successfully meeting sales targets preferably over the phone.
• Demonstrated success in converting cold calls to qualified leads
• Experience in real estate or property development sector preferred
• History of achieving sales targets and KPIs preferably over the phone
• Background in managing customer relationships and follow-up processes
• Experience with sales pipeline management, prospecting and lead generation capabilities
• Bachelor’s degree in business administration, Marketing, Real Estate, or related field
• Minimum 3-5 years of experience in tele sales or lead generation
• Proven track record in database development and management
• Proven track record of successfully meeting sales targets preferably over the phone.
• Demonstrated success in converting cold calls to qualified leads
• Experience in real estate or property development sector preferred
• History of achieving sales targets and KPIs preferably over the phone
• Background in managing customer relationships and follow-up processes
• Experience with sales pipeline management, prospecting and lead generation capabilities.

Soft Skills

• Mature, pragmatic and flexible approach, strong commercial judgment.
• Team player but comfortable working autonomously.
• Exceptional written and verbal communication skills.
• Good negotiation skills.
• Good attention to detail.
• Rigorous and organized approach.
• Hands-on, ready to roll up the sleeves