Job Opportunities at Africa Management Solutions Limited (AMSOL)

Job Description

Key Responsibilities:

Sales Management:

• Develop and implement sales strategies and plans to achieve revenue targets and market expansion in Kenya.
• Lead the sales team in identifying potential clients, negotiating contracts, and closing sales deals.
• Analyze market trends, competitor activities, and customer preferences to stay ahead in the shipping industry.
• Set sales targets, monitor performance, and provide coaching and training to sales staff.
• Prepare and present regular sales reports and forecasts to senior management.
• Collaborate with marketing to develop and execute effective marketing campaigns and promotional activities.

 Customer Service Management:

• Oversee the customer service team to ensure prompt and efficient handling of inquiries, complaints, and service requests.
• Develop and implement customer service policies and procedures to enhance customer satisfaction.
• Monitor customer feedback, analyze data, and implement improvements in service quality.
• Establish and maintain strong customer relationships by addressing their needs and concerns.
• Handle escalated customer issues and provide resolutions in a timely manner.
• Develop and maintain a customer database to track customer interactions and preferences.

Team Leadership:

• Recruit, train, and motivate sales and customer service teams to achieve their goals.
• Set performance objectives, conduct performance evaluations, and provide regular feedback.
• Foster a positive and collaborative work environment that encourages teamwork and innovation.
• Ensure staff compliance with company policies, industry regulations, and best practices.

Financial Management:

• Manage the sales and customer service budgets, ensuring cost-effective operations.
• Monitor expenses and revenue streams, identifying areas for cost reduction and revenue enhancement.
• Reporting and Analysis: 19. Prepare regular reports on sales performance, customer feedback, and market trends for senior management.
• Utilize data and analysis to make informed decisions and adjustments to strategies.
• Collaborate with other departments to improve cross-functional processes that impact sales and customer service.

Qualifications:

• Bachelor's degree in Business Administration, Sales, Marketing, or a related field (Master's degree preferred).
• Proven experience in sales and customer service management, preferably in the shipping or logistics industry.
• Strong knowledge of the shipping industry in Kenya, including relevant regulations and market dynamics.
• Excellent leadership and team management skills.
• Exceptional interpersonal and communication skills.
• Proficiency in using CRM (Customer Relationship Management) software and sales analytics tools.
• Strategic thinking and problem-solving abilities.
• Results-driven with a track record of meeting or exceeding sales targets.
• Ability to work in a fast-paced and competitive environment.
• High level of professionalism and ethics. 

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Key Responsibilities:

Client Communication:

• Serve as the primary point of contact for clients, addressing inquiries, concerns, and requests promptly and professionally.
• Build and maintain strong client relationships, ensuring high levels of client satisfaction.

Order Processing and Coordination:

• Receive and process client orders, ensuring accuracy and completeness.
• Coordinate shipments, logistics, and transportation services to meet client requirements.
• Track shipments and provide real-time updates to clients.

Problem Resolution:

• Identify and resolve issues, discrepancies, or delays in transportation and logistics services.
• Collaborate with various departments to find effective solutions to client challenges

Documentation and Compliance:

• Ensure all necessary documentation, including customs documentation and permits, is complete and accurate.
• Monitor compliance with shipping and logistics regulations and standards.

Client Education:

• Educate clients about our services, pricing, and available solutions.
• Provide guidance to clients on shipping and logistics best practices.

Quality Assurance:

• Conduct quality checks on shipments and services to ensure they meet company standards and client expectations.
• Address any quality issues and implement corrective actions.

Sales Support:

• Collaborate with the sales team to provide support in generating new business and retaining existing clients.
• Assist in preparing quotes and proposals for potential clients.

Qualifications:

• Bachelor's degree in Business, Logistics, Supply Chain Management, or related field (preferred).
• A minimum of 3 years of proven experience in customer service or a related role in the shipping and logistics industry.
• Exceptional customer service and interpersonal skills.
• Strong problem-solving and communication abilities.
• Detail-oriented and highly organized.
• Proficiency in Microsoft Office Suite and customer relationship management (CRM) software.
• Ability to work effectively in a fast-paced and dynamic environment.
• Knowledge of shipping and logistics industry practices preffered

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Key Responsibilities:

Client Acquisition and Relationship Building:

• Identify and target potential clients in various industries that require shipping and logistics services.
• Establish and maintain strong relationships with existing clients to understand their evolving needs.
• Conduct client visits and meetings to foster trust and understanding.     

Sales Strategy and Planning:

• Develop and implement effective sales strategies and plans to achieve revenue targets.
• Identify and prioritize sales opportunities in the market.
• Collaborate with the sales team and management to align strategies with company goals.

Sales Presentations and Proposals:

• Create persuasive and customized sales presentations and proposals for potential clients.
• Present and communicate the value of our services and solutions effectively.
• Negotiate terms and contracts in line with company guidelines.

Market Research and Analysis:

• Stay updated on industry trends, market conditions, and competitors' activities.
• Conduct market research to identify potential clients and market segments.
• Provide feedback and insights to the marketing and sales teams to refine strategies.

Sales Reporting:

• Maintain accurate and up-to-date sales records, including leads, opportunities, and deals.
• Prepare regular sales reports and forecasts for management review.
• Track and analyze sales data to assess performance and identify areas for improvement.

Travel and Client Visits:

• Travel to meet with clients, attend industry events, and conduct sales presentations.
• Plan and manage travel schedules efficiently.

Qualifications:

• Bachelor's degree in Business, Marketing, or a related field (preferred).
• Proven experience in outside sales or a similar role, preferably in the shipping and logistics industry.
• Strong sales and negotiation skills.
• Excellent communication and interpersonal abilities.
• Self-motivated, goal-oriented, and driven to exceed sales targets.
• Proficiency in CRM software and Microsoft Office Suite.
• Ability to work independently and collaboratively within a sales team.

 Additional Requirements:

• A valid driver's license and willingness to travel as needed.
• Flexibility to adapt to changing market conditions and client demands. 

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Key Responsibilities:

Sales Prospecting and Lead Generation:

• Identify and research potential clients in the shipping and logistics industry.
• Generate sales leads through various channels, including cold calls, emails, and market research.
• Maintain a database of leads and contacts.

Client Engagement:

• Engage with potential clients to understand their logistics and shipping requirements.
• Provide information about our services, pricing, and solutions to potential clients.
• Build and maintain strong relationships with clients by offering exceptional customer service.

Sales Presentations and Proposals:

• Create and deliver compelling sales presentations tailored to clients' needs and preferences.
• Prepare and submit accurate and persuasive proposals to potential clients.
• Negotiate terms and contracts in collaboration with the sales team.

Sales Support:

• Collaborate with the sales team to assist in achieving sales targets and objectives.
• Provide administrative support for sales activities, including data entry and document preparation.
• Ensure timely follow-up with clients to answer questions and address concerns.

Market Research and Analysis:

• Stay informed about industry trends, competitors, and market conditions.
• Provide feedback and insights to the marketing and sales teams to improve sales strategies.

Sales Reporting:

• Maintain accurate and up-to-date sales records and reports.
• Track and analyze sales data to identify opportunities for improvement.

Qualifications:

• Bachelor's degree in Business, Marketing, or a related field (preferred).
• Proven experience in inside sales or a similar role in shipping industry.
• Excellent communication and interpersonal skills.
• Strong negotiation and persuasion abilities.
• Results-driven and motivated to meet or exceed sales targets.
• Proficiency in CRM software and Microsoft Office Suite.
• Ability to work independently and as part of a sales team.
• Knowledge of the shipping and logistics industry is a must

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Key Responsibilities:

Transportation Management:

• Develop and execute strategies to optimize transportation operations, ensuring timely and cost-effective delivery of goods.
• Oversee the scheduling and dispatch of transportation vehicles, including trucks, ships, or planes.
• Monitor and improve transportation routes, taking into account efficiency and cost-effectiveness.
• Establish key performance indicators (KPIs) to evaluate transportation performance and implement continuous improvement initiatives.

Equipment Management:

• Lead the management of all transportation equipment, including maintenance, repairs, and procurement.
• Ensure equipment inventory is accurately maintained and aligned with operational needs.
• Implement preventive maintenance programs to maximize equipment reliability and safety.
• Develop and manage equipment budgets.

Operational Efficiency:

• Collaborate with various departments, such as logistics, warehousing, and customer service, to streamline operations and meet customer demands.
• Identify and resolve operational challenges promptly, implementing process improvements as needed.
• Monitor inventory levels to ensure efficient stock management.

Documentation and Compliance:

• Ensure compliance with all relevant industry regulations and standards.
• Maintain accurate records of transportation and equipment-related documentation.
• Prepare reports and documentation for audits and regulatory inspections.

Team Leadership:

• Supervise and mentor a team of operations and transportation professionals, providing guidance and fostering their professional development.
• Delegate tasks and responsibilities effectively to ensure smooth departmental operations.

Cost Management:

• Monitor and control expenses related to transportation and equipment management.
• Identify cost-saving opportunities and implement strategies to optimize expenditure.
• Develop and manage operational budgets.

Emergency Response:

• Develop and implement emergency response plans to address transportation and equipment-related incidents or emergencies.
• Ensure the safety and well-being of employees and assets during critical situations.

Qualifications:

• Bachelor's degree in Logistics, Supply Chain Management, Business, or related field (preferred).
• Proven experience in transportation, equipment management, or logistics in Shipping Industry, with a minimum of 5 years in a managerial capacity.
• Strong organizational and leadership skills.
• Excellent communication and interpersonal abilities.
• Proficiency in logistics and transportation software and tools.
• In-depth knowledge of regulatory requirements in the shipping and logistics industry.
• Ability to make critical decisions under pressure.
• Attention to detail and problem-solving skills.

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Job Description

Key Responsibilities:

Strategic HR Planning:

• Develop and execute HR strategies aligned with the company's business goals in the Kenyan shipping industry.
• Forecast staffing needs, plan for talent acquisition, retention, and development.
• Address HR challenges and opportunities specific to the shipping sector in Kenya.

Recruitment and Onboarding:

• Lead the recruitment process for all levels of employees, including seafarers and shore-based staff.
• Collaborate with hiring managers to define job requirements and create job descriptions.
• Conduct interviews, evaluate candidates, and make hiring recommendations.
• Ensure a smooth onboarding process for new employees in compliance with Kenyan labor laws.

Employee Relations:

• Foster a positive and inclusive workplace culture.
• Manage employee inquiries, conflicts, and grievances.
• Conduct investigations as necessary and propose appropriate resolutions.
• Ensure strict compliance with Kenyan labor laws and industry regulations.

Performance Management:

• Establish and implement performance appraisal processes.
• Provide guidance to managers and employees on performance improvement.
• Assist in developing and tracking performance goals and objectives.
• Oversee disciplinary actions when needed.

Training and Development:

• Identify training needs and coordinate employee development programs.
• Collaborate with department heads to create comprehensive training plans.
• Evaluate the effectiveness of training initiatives and make adjustments as required.

Compensation and Benefits:

• Administer compensation and benefits programs in accordance with Kenyan industry standards.
• Ensure competitive compensation packages within the Kenyan shipping industry.
• Stay updated on compensation and benefits trends specific to Kenya.

Compliance and Reporting:

• Ensure compliance with local labor laws, including Kenyan labor regulations and maritime requirements.
• Maintain accurate HR records and documentation.
• Prepare and submit reports as required by Kenyan authorities.

HR Administration:

• Manage the HR team and departmental budgets.
• Oversee the maintenance of HRIS (Human Resources Information System) software.
• Continuously assess and enhance HR processes and procedures.

Qualifications:

• Bachelor's degree in Human Resources Management or a related field (Master's degree preferred).
• Proven experience as an HR Manager in the Kenyan shipping or maritime industry.
• In-depth knowledge of Kenyan labor laws and regulations applicable to the shipping sector.
• Strong interpersonal and communication skills.
• Exceptional problem-solving and conflict-resolution abilities.
• Ability to handle sensitive and confidential information.
• Proficiency in HRIS software.
• Certification as a member of the Institute of Human Resource Management (IHRM) Kenya is advantageous.

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Job Description

Key Responsibilities:

Recruitment Support:

• Assist in coordinating recruitment efforts, including posting job vacancies, collecting resumes, and scheduling interviews.
• Prepare and distribute interview materials, such as schedules, assessment forms, and candidate information.
• Conduct initial screenings of candidates and maintain applicant records.

Onboarding and Off boarding:

• Support the onboarding process by preparing new hire paperwork, orientation materials, and training schedules.
• Assist with the collection and organization of employee documentation during onboarding and off boarding.

Employee Records:

• Maintain accurate and organized HR records, both in physical and digital formats.
• Ensure that employee files, including contracts, performance evaluations, and benefits documents, are up-to-date and secure.

Employee Relations:

• Assist in managing employee inquiries and requests.
• Collaborate with HR Manager to address employee concerns and grievances.
• Maintain confidentiality and professionalism when dealing with sensitive HR matters.

Compliance Assistance:

• Assist in ensuring compliance with Kenyan labor laws and industry-specific regulations.
• Help in preparing and submitting reports required by regulatory authorities.
• Stay informed about changes in labor laws that affect HR practices in the shipping industry in Kenya.

Training and Development:

• Support training initiatives by coordinating training schedules, materials, and logistics.
• Assist in tracking employee training completion and maintaining training records.

Administrative Support:

• Provide administrative support to the HR department, including scheduling meetings, taking minutes, and managing HR calendars.
• Assist in budget tracking and expense reporting for HR-related activities.

Communication:

• Facilitate effective communication within the HR department and between HR and other departments.
• Help in the dissemination of HR policies, procedures, and updates to employees.

Qualifications:

• Higher Diploma in Human Resources Management, Degree in Human Resources Management or a related field is an added advantage; 
• Prior experience in HR or administrative roles is advantageous.
• Knowledge of Kenyan labor laws and HR practices is a plus.
• Excellent organizational and time-management skills.
• Strong attention to detail and accuracy.
• Proficiency in MS Office applications, particularly Word, Excel, and PowerPoint.
• Ability to handle confidential information with discretion.
• Strong interpersonal and communication skills.
• High level of professionalism and ethics.