Job Opportunities at G4S Kenya Ltd

Main Purpose of Position

• Manage the provision of quality Manned Security  Solutions (MSS), integrated with the other G4S services
• Compliance with legislation, company policies, processes and procedures
• Meeting risk needs and security considerations resulting in satisfied customers
• Achievement of budgeted financial targets and business strategy

Role Responsibility:

1. Set Strategic Goals

• Identify key industry trends and market trends
• Identify long term priorities and ensure resourcing is adequate to achieve objectives

2. Ensure targeted financial performance

• Achieve set Revenue Growth:
  • Organic Growth achieved against budget
  • Escalations achieved against budget
• Gross Margin Improvement:
  • Direct Labour control / % improvement
  • Direct Other cost reduction / % improvement
  • Contract profitability against budget
  • Manage profitability of contracts with a focus on maintenance, sustainability, cost effectiveness and labour
  • PBITA improvement / budget achievement
• Overhead cost control:
  • Overhead % compared with budget
  • Overhead cost reduction
  • Number of claims / claim value reduction
• Manage cash flow :
  • DSO management
  • Debt increase beyond 60 days
  • Bad debt movement into 180 days
  • Capex spent vs. budget
• Progress/ success of new business achieved vs. budget:
  • Large bid participation
  • Identification of new customers and business opportunities

3. Deliver customer service resulting in customer retention

• Ensure that all required formal customer meeting are scheduled, attended and minutes of meetings are documented
• Maintenance of positive customer relationships
• Meet customer retention targets
• Improve the current customer satisfaction ratings year on year

4. Manage Manned Security Service delivery

• End to end MSS contract mobilization
• Strategic Account liaison
• Ensure optimal labour efficiency

5. Manage Dog Services delivery

• Supporting Business Development and sales department to grow this service line
• Ensure legal compliance with animal rights
• Maintain efficiently trained dogs and dog handlers
• Maintain sanitary kennels

6. Manage Secure Journey Services delivery

• Supporting Business Development and sales department to grow this service line

7. Manage Regional Operations

• Managing the Coast, Central and Western branches, which are comprising of MSS, ESS, Cash Solutions and Courier service delivery

8. Ensure effective and efficient employee management 

• Employee turnover analysis, proper allocation of employees to work flow and job requirements
• Set and agree objectives and performance standards with management team and ensure cascading through the organization as appropriate
• Monitor performance and provide feedback
• Cost effective utilization of billable hours
• Employees’ training needs are identified and have good attendance of scheduled training interventions
• Maintain good employee motivation levels
• Ensure that performance assessments of all employees are conducted, and corrective action implemented where necessary
• Ensure that all employees, as required by G4S’s code of conduct and disciplinary code, maintain acceptable standards of behaviour at work
• Ensure all disciplinary actions are conducted in compliance with Company policies and procedures
• Succession Planning in place, updated and practiced
• Hold management team meetings
• Accurately and frequently communicate with employees in department
• Ensure maximum participation in Employee survey and action planning
• Foster healthy Industrial Relations with relevant unions with regular contact and consultations

9. Ensure the Health and Safety of employees and customers

• Demonstrate visible leadership in Health & Safety to attain the goal of zero harm
• Lead in the design/ development/ review/ implementation and monitoring of the branch/region/national safety plans for each year
• Lead in safety forums (meetings and safety talks)
• Follow-up on all H&S activities assigned
• Attend safety education and refresher programmes
• Comply with safety policies and procedures at the workplace
• Distribute safety information as and when required

The Ideal Candidate:

1. Knowledge and Qualifications

• Degree in Business Management or Operations Management
  • Finance related subjects compulsory
  • Service Delivery subjects compulsory
  • Post graduate degrees are advantageous
• Kenya market
• Kenya legislation

2. Experience

• Minimum of 15 years’ experience in Operations Management
  • Security Industry / Cash Operations Highly preferred
• Minimum of 8 years’ experience at Senior Management level

3. Technical Skills

• Financial Acumen
• Conflict Management
• Negotiation
• Bidding and Tendering
• Microsoft Word – Intermediate level
• Microsoft Excel – Intermediate level (Advance level are advantageous)
• Microsoft PowerPoint – Basic level
• ERP system(s)
• Google suite of products

4. Behavioural Skills - Leadership

• Shaping the market environment
• Setting strategic direction
• Creating change and innovation
• Engaging and inspiring people
• Driving superior performance
• Simplifying the complex

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Role Responsibility:

Effective, targeted Business Growth

• Ensure key pipeline management activities are in place and monitored on a monthly basis
•  Involvement in international and regional accounts including regional “outbound” activity for Multi-National Corporations
•  Ensuring that pricing, risk and commercial contract terms are appropriately applied by businesses when entering into  all contracts and that price increase strategies are developed and applied
•  Ensure that the business has a robust sales and business development processes
• Direct involvement in leading and negotiating major bids on optimal commercial/risk terms

Management and development of Customer Focus

• Ensure appropriate customer measures and KPIs are maintained at business and regional level
• Ensure customer engagement through awareness events
• The development of High level relationships and account management with existing and potential major customers
• The generation of new business through building a customer base who utilize the G4S services and to increase secure solutions revenue in relevant sectors in line with the G4S strategy

Development and implementation of Sales Strategy

•  Leverage and share the Group’s knowledge and best practice, credentials etc
• Input into the overall G4S strategy development and implementation and the facilitation of the necessary changes to sales and business development structures and processes to align them with the strategy
• Shares best practices focusing on Knowledge Management across centers of excellence and specialization.

Development and manage Sales Structure

• Ensure that G4S has the capability in terms of business development resources and the necessary components to bid for and deliver sector specific solutions in relevant businesses (technology partnerships, risk assessment capabilities, consultancy style selling skills etc)
• Manages and co ordinates multiple role players and creates structures and mechanisms to manage the role player matrix structure
• Staff training plan with milestones / Quarterly measurement
• Coordination of Guarding and Tech staff to maximize cross selling and realizing existing as well as new opportunities
•  Good control and measurement over staff efficiency, effectiveness at all levels of the sales process : marketing, Lead, Present, Pricing, closing, handover
• Partnership network management and control
• Shows, roadshow & direct client approach schedules and procedure control
• Conscious of avoidance of tenders where we do not have a key advantage
• Development and maintenance of sales tools (PPT, movies, brochures, show stands etc)
• Communication campaigns, Email, Marketing, Advertising
• Target Market segments and clients for direct approach
• Account management process - Implement and measure
• Manage margin on proposals and implement strategy to maximize this

The Ideal Candidate:

• Relevant formal tertiary qualification at first degree level, Master’s degree advantageous
• 7 to 10 years increasing level commercial experience in a multinational setting
• Experience in the development of business with, and negotiation of large bids and tenders with, MNC’s and Governments
• Good inter personal and people management skills

Knowledge Skills Attributes

• Excellent communication (written and verbal), interpersonal, marketing and negotiation skills
• Capable of working effectively and productively with team members from diverse cultural environments.
• Flexibility and adaptability to rapid environmental changes.