Operations Director MSS (Manned Secure Solutions) at G4S

Main Purpose of Position

• Manage the provision of quality Manned Security  Solutions (MSS), integrated with the other G4S services
• Compliance with legislation, company policies, processes and procedures
• Meeting risk needs and security considerations resulting in satisfied customers
• Achievement of budgeted financial targets and business strategy

Role Responsibility:

1. Set Strategic Goals

• Identify key industry trends and market trends
• Identify long term priorities and ensure resourcing is adequate to achieve objectives

2. Ensure targeted financial performance

• Achieve set Revenue Growth:
  • Organic Growth achieved against budget
  • Escalations achieved against budget
• Gross Margin Improvement:
  • Direct Labour control / % improvement
  • Direct Other cost reduction / % improvement
  • Contract profitability against budget
  • Manage profitability of contracts with a focus on maintenance, sustainability, cost effectiveness and labour
  • PBITA improvement / budget achievement
• Overhead cost control:
  • Overhead % compared with budget
  • Overhead cost reduction
  • Number of claims / claim value reduction
• Manage cash flow :
  • DSO management
  • Debt increase beyond 60 days
  • Bad debt movement into 180 days
  • Capex spent vs. budget
• Progress/ success of new business achieved vs. budget:
  • Large bid participation
  • Identification of new customers and business opportunities

3. Deliver customer service resulting in customer retention

• Ensure that all required formal customer meeting are scheduled, attended and minutes of meetings are documented
• Maintenance of positive customer relationships
• Meet customer retention targets
• Improve the current customer satisfaction ratings year on year

4. Manage Manned Security Service delivery

• End to end MSS contract mobilization
• Strategic Account liaison
• Ensure optimal labour efficiency

5. Manage Dog Services delivery

• Supporting Business Development and sales department to grow this service line
• Ensure legal compliance with animal rights
• Maintain efficiently trained dogs and dog handlers
• Maintain sanitary kennels

6. Manage Secure Journey Services delivery

• Supporting Business Development and sales department to grow this service line

7. Manage Regional Operations

• Managing the Coast, Central and Western branches, which are comprising of MSS, ESS, Cash Solutions and Courier service delivery

8. Ensure effective and efficient employee management 

• Employee turnover analysis, proper allocation of employees to work flow and job requirements
• Set and agree objectives and performance standards with management team and ensure cascading through the organization as appropriate
• Monitor performance and provide feedback
• Cost effective utilization of billable hours
• Employees’ training needs are identified and have good attendance of scheduled training interventions
• Maintain good employee motivation levels
• Ensure that performance assessments of all employees are conducted, and corrective action implemented where necessary
• Ensure that all employees, as required by G4S’s code of conduct and disciplinary code, maintain acceptable standards of behaviour at work
• Ensure all disciplinary actions are conducted in compliance with Company policies and procedures
• Succession Planning in place, updated and practiced
• Hold management team meetings
• Accurately and frequently communicate with employees in department
• Ensure maximum participation in Employee survey and action planning
• Foster healthy Industrial Relations with relevant unions with regular contact and consultations

9. Ensure the Health and Safety of employees and customers

• Demonstrate visible leadership in Health & Safety to attain the goal of zero harm
• Lead in the design/ development/ review/ implementation and monitoring of the branch/region/national safety plans for each year
• Lead in safety forums (meetings and safety talks)
• Follow-up on all H&S activities assigned
• Attend safety education and refresher programmes
• Comply with safety policies and procedures at the workplace
• Distribute safety information as and when required

The Ideal Candidate:

1. Knowledge and Qualifications

• Degree in Business Management or Operations Management
  • Finance related subjects compulsory
  • Service Delivery subjects compulsory
  • Post graduate degrees are advantageous
• Kenya market
• Kenya legislation

2. Experience

• Minimum of 15 years’ experience in Operations Management
  • Security Industry / Cash Operations Highly preferred
• Minimum of 8 years’ experience at Senior Management level

3. Technical Skills

• Financial Acumen
• Conflict Management
• Negotiation
• Bidding and Tendering
• Microsoft Word – Intermediate level
• Microsoft Excel – Intermediate level (Advance level are advantageous)
• Microsoft PowerPoint – Basic level
• ERP system(s)
• Google suite of products

4. Behavioural Skills - Leadership

• Shaping the market environment
• Setting strategic direction
• Creating change and innovation
• Engaging and inspiring people
• Driving superior performance
• Simplifying the complex