Jobs at Africa World Airlines Limited (AWA)

 The driver is responsible for transporting flight crew and staff in a safe and timely manner. The driver shall ensure the safety and security of operations while carrying out duties and shall report to the Transport Manager.

Key Accountabilities/Responsibilities

•  Comply with all safety, security and quality standards and procedures of Africa World Airlines, GCAA and other regulatory authorities.
•  Present a professional appearance by always wearing the company’s uniforms and the safety equipment provided.
•  Must follow Company procedures to ensure the vehicle is maintained at all times.
•  Operate Company vehicles as assigned safely in all types of weather and traffic conditions according to Company’s schedule.
•  Pick up and discharge crew/staff at designated points/locations safely.
•  Regulate heating and ventilating equipment on the vehicle for the comfort of crew/staff.
•  Carry out vehicle checks daily at the beginning and the end of the shift and report any security and/or mechanical defect to the Transport Manager.
•  Ensure that the regulation regarding the maximum number of crew/staff carried in the vehicle at a time is complied with.
•  Ensure the vehicles’ exterior and interior are kept clean and tidy at all times.
•  Report any accidents and vehicle damages as well as matters affecting the efficiency and day to day running of the service before close of day.
•  Should operate vehicle securely at all times.
•  To carry out any other duties as assigned by the Transport Manager

Qualification Required & Experience

•  A minimum of SSCE certificate or equivalence.
•  A minimum of 5 years’ experience in driving.
•  Should have a minimum of License C.
•  Should be able to read and express himself clearly.
•  A certificate in the Auto mechanical field is an advantage.

Competencies (Knowledge/Skills/Abilities)

•  Good general health and fitness.
•  Good vision and hearing.
•  Demonstrate excellent knowledge of traffic laws and regulations.
•  Demonstrate knowledge of motor vehicle functionality.
•  Demonstrate excellent driving skills.
•  Demonstrate knowledge of vehicle maintenance.
•  Skilled in driving light and heavy vehicles.
•  Ability to work under pressure.
•  Oral and written communication skills.
•  Self-starter, highly motivated and disciplined.

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 Responsible for incoming calls to the call center, processing reservations and changes in itinerary, making alternative booking arrangements in coordination with reservations support and resolving problems.

Key Accountabilities/Responsibilities

•  Answer phones from customers professionally and responding to customer inquiries and complaints.
•  Provide customers with flight, route and pricing information.
•  Research required information using available resources.
•  Handle and resolve customer complaints regarding flight reservations and ticketing problems.
•  Process reservations, cancelation request and bookings requested by the customers.
•  Identify, escalate priority issues and report to the appropriate teams or personnel.
•  Route inbound calls to the appropriate resources and follow up complicated customer calls where required.
•  Complete call notes and call reports as necessary and updates them.
•  Obtain and evaluate all relevant data to handle complaints and inquiries.
•  Record details of comments, inquiries, complaints, and actions taken.
•  Perform other duties as assigned.

Qualification Required & Experience

•  1st degree from a recognized University.
•  At least one (1) year experience in the call centre industry
•  Ability to speak French is a plus.
•  Experience in Fare Quotes and Reservations.
•  Experience in ticket revalidation, rebooking and upgrading.
•  Experience in the use of Radixx is a plus.

Competencies (Knowledge/Skills/Abilities)

•  Strong interpersonal skills – ability to communicate in a very concise and effective manner with customers and supervisors.
•  A good listener and able to project a calm, steady demeanour in all interactions
•  Stress tolerance and resilience.
•  Detail-oriented and self-motivated; able to work and meet deadlines under minimal supervision.
•  Ability to multi-task in an extremely high-paced environment.
•  Ability to work late evenings, weekends and other hours as required by the Call Centre schedule.
•  Ability to prioritize and execute with a sense of urgency and preciseness.
•  Ability to work effectively in a team environment and individually.
•  Ability to learn, understand and communicate the terms of the company’s Contract of Carriage.
•  Ability to become proficient in various software and reservation systems used.