Jobs at Family Bank Ltd

• We are seeking a highly competent and experienced ICT Procurement Manager to join our dynamic team within the Procurement, Facilities & Logistics Department. This role is critical in supporting the Bank’s digital transformation agenda by ensuring the timely, cost-effective, and compliant sourcing of ICT goods and services. The successful candidate will bring expertise in managing end-to-end ICT procurement processes, contract negotiations, supplier relationship management, and adherence to regulatory and policy requirements.

Job Purpose:

• The ICT Procurement Manager will be responsible for leading and managing the end-to-end procurement of information and communication technology (ICT) goods and services across the Bank, ensuring alignment with the Bank’s strategic objectives, compliance with internal policies, and adherence to regulatory and industry standards. This role will drive value through strategic sourcing, supplier relationship management, contract negotiation, and cost optimization, while ensuring timely delivery of technology solutions to support operational efficiency, innovation, and business continuity.

Key Responsibilities:
Strategic Procurement & Sourcing

• Lead the development and execution of ICT procurement strategies aligned to the Bank’s overall technology and digital roadmap.
• Identify, evaluate, and engage qualified ICT vendors in line with approved vendor selection criteria and procurement policy.
• Conduct market analysis to identify trends, risks, and opportunities in the ICT supply landscape.

Procurement Execution

• Manage the end-to-end procurement cycle for ICT products and services including hardware, software, licenses, support contracts, IT infrastructure, telecoms, and digital platforms.
• Prepare and issue RFIs, RFQs, RFPs, and tender documents in line with the Bank’s policies.
• Coordinate bid evaluations, supplier due diligence, and recommendation reports.

Contracting & Compliance

• Negotiate contract terms, pricing, SLAs, and delivery schedules with selected vendors, ensuring value for money and risk mitigation.
• Ensure all ICT procurement transactions are fully compliant with internal policies, Central Bank regulations, and applicable procurement laws.
• Collaborate with Legal, Risk, IT Security, and Finance teams during contract review and approval processes.

Supplier Management & Performance Monitoring

• Develop and maintain strong relationships with ICT suppliers, service providers, and partners.
• Monitor and evaluate supplier performance against SLAs and KPIs.
• Resolve any disputes, delivery issues, or service failures in a timely and professional manner.

Budgeting & Reporting

• Support the ICT and Finance teams in procurement planning and budgeting.
• Provide regular reporting on ICT procurement activity, cost savings, contract status, and pipeline.
• Identify cost reduction opportunities through demand aggregation, strategic sourcing, and improved contract terms.

Qualifications & Experience:

• Bachelor’s degree in Procurement, Supply Chain Management, ICT, Business Administration, or a related field.
• CIPS certification (or in progress) is highly desirable.
• Minimum 4 years of progressive experience in ICT procurement, preferably within the banking or financial services sector.
• Strong knowledge of procurement regulations, ICT market dynamics, and contract law.
• Proven experience managing complex ICT tenders and vendor negotiations.
• Demonstrated ability to work cross-functionally with ICT, Legal, Finance, and Risk teams.

Key Competencies:

• Excellent negotiation and communication skills.
• Strong analytical and decision-making ability.
• High attention to detail and strong organizational skills.
• Integrity, professionalism, and commitment to ethical procurement.
• Proficiency in ERP systems and procurement software (e.g. SAP, Oracle, etc.).

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• We are seeking a highly motivated and results-driven Corporate Relationship Manager to join our dynamic team. The ideal candidate will play a crucial role in building and managing strong relationships with corporate clients, driving business growth, and ensuring the optimal acquisition, retention, and revenue generation through the sale of Corporate Banking products.

Reporting To: Head of Corporate Banking & Trade Finance

Job Purpose:

• The Relationship Manager will be responsible for developing and managing a portfolio for corporate clients, identifying business opportunities, and ensuring seamless delivery of banking solutions. The role demands a strong focus on business development, portfolio growth, risk management, and cross-selling to maximize revenue.

Key Responsibilities:

• Maintain a high level of client satisfaction in generating, managing and servicing a portfolio of corporate clients while ensuring the bank becomes the choice for their Investment and Banking.
• Identify and pursue new business opportunities to expand the corporate portfolio.
• Drive sales of Corporate Banking products, including lending, deposits, and investment solutions.
• Develop and maintain a pipeline of potential clients and actively convert leads into business.
• Responsible for sales, self-management, credit analysis, proper loan structuring, applicant interviewing, and perceptive character judgment.
• Maintain high professional standards and strive to provide quality services and competitive pricing to clients.
• Leverage existing client relationships to cross-sell the bank’s full range of financial products.
• Ensure exceptional client service by addressing client needs and providing tailored financial solutions.
• Performing to plans as agreed, to drive profitability and increase market share.
• Monitor portfolio performance, ensuring delinquencies and non-performing loans (NPLs) remain within acceptable thresholds.
• Work in close co-operation with Business Intelligence, Credit and Risk teams to ensure that impairments and losses are kept at a minimum
• Ensure recoveries for own portfolio are done daily and maintain the NPL to below set targets.
• Ensure full compliance with KYC, AML, and regulatory requirements, maintaining up-to-date client records.
• Adhere to the bank’s policies, standard operating procedures, and central bank regulations.
• Managing your own portfolio and ensuring that risk profiles (book mix) are managed by sales of the correct products within approved risk management criteria.
• Coordinate with Credit Department to ensure applications are processed within agreed TAT and escalate violations to the Head – Corporate and Trade Finance.
• Work in close co-operation with the Credit teams to ensure all necessary documentation is completed and all the procedures have been adhered to prior to drawn down.
• Any other official duty that may be allocated from time to time.

The Person:
The ideal candidate must possess the following:
Qualifications/Experience:

• Bachelor’s degree in commerce or business-related field
• Minimum Banking experience of at least five (5) years
• Experience in business development for a minimum of 3 years
• Strong Knowledge in Credit and Risk Analysis, risk assessment and structured financing.
• Marketing Qualifications and experience are an added advantage.
• Proven ability to build and manage high-value corporate relationships.

Competencies/Attributes:

• Strong business acumen with a deep understanding of corporate banking solutions.
• Strong negotiation and deal-closing abilities.
• Ability to work in a fast-paced environment and deliver results under pressure.
• Excellent communication and interpersonal skills to engage with corporate clients.