Jobs at G4S

Job Introduction

With support from the Regional Audit Manager (RAM), the role supports the provision of an efficient, effective and proactive audit service across the Africa region. Key accountabilities include the delivery of audit fieldwork, drafting of reports with management actions and coaching management in their implementation of such actions in line with target completion dates.

The position requires up to 75% travel, mainly in Africa.

Role Responsibility

• Working in country, alone or as part of a small team, delivering audit fieldwork to a consistently high standard. Includes developing or tailoring detailed audit/risk programmes for each audit and testing of both design and operating effectiveness of controls against an agreed set of Group control standards.
• Working closely with the RAM, ensure key findings are discussed and agreed with management at regional and country level. Provide support and guidance to local management team on matters that arise, taking the time to understand local conditions and key risks.
• While retaining independence, be a business partner to all. Through constructive dialogue, ensure that findings are fact based and that relevant actions are agreed that address the issue and can be achieved in the time frame set.
• Follow up on agreed actions to continue to support and aid local management to in efficient and timely implementation.
• Assist the RAM to develop the annual audit plan to be presented to Regional Management and Regional Audit Committee. The plan will primarily be geared towards ensuring that internal controls are effective to reduce business risks to acceptable levels.
• Developing an expertise in the businesses’ risks, systems and procedures so that consequences of control shortcomings are understood and communicated.
• Deliver reports which are concise and relevant, with focus on agreed action plans to be completed in a realistic time frame.
• Complying with the team’s standards and work practices showing excellent ethical and professional attributes at all times.

The Ideal Candidate

Knowledge and Qualifications:

• Holder of a professional accounting qualification/finance degree and/or be a qualified internal auditor and ideally be familiar with rules that a UK PLC must comply with.
• Excellent report writing skills and total fluency, both spoken and written, in English is essential. At least intermediate levels of written and spoken French is also highly desirable.

Experience

• Minimum of 4 years’ auditing experience

Technical / Behavioural Skills

• Excellent communication skills.
• Strong self-motivation, capacity to work under own initiative and also be a good team player.
• Influencing and relationship building skills at all levels and across varied geographical locations and cultures.
• Hands on approach with the capacity to complete and document detailed work against tight time-frames.
• Strong analytical skills, including the review and understanding of complex systems and processes
• Sound financial skills and knowledge, with the ability to conduct thorough and accurate analysis and review of individual company processes.
• A good understanding of IT.
• Sound judgement in assessing risks and controls and identifying control weaknesses and exceptions.
• A commercial viewpoint in providing value adding recommendations and advice to the business.
• A commitment and the flexibility to travel.
• Honesty and integrity at all times, complying with all relevant professional and business ethical standards .
• Willingness to support business in risk awareness and policy compliance through providing training or consultation work.

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Job Introduction

Reporting to the Operations Manager - Courier Solutions, the Assistant Operations Manager - Banks & Same Day Service coordinates the provision of contractual and ad hoc courier services to customers, in compliance with legislation, G4S policies and procedures, to ensure achievement of budgeted financial targets. The incumbent is also responsible for monitoring the quality standards of the Same Day services, ensuring adherence to business standards and expectations.

Role Responsibility:

• Effective management of the division’s financial performance
• Manage relationship between actual results, budgets and forecasts.
• Responsibility for the day to day Bank services operations and resourcing to meet Customer and budget expectations
• Direct activities related to collecting, dispatching, routing, tracking and delivery of courier shipments (Mailbags and other related express documents)
• Effective management and control of service Level Agreements (SLAs) and key performance indicators (KPIs) as agreed with customers and identifying areas of improvement
• Initiate cost saving model and controls
• Ensure Labour Efficiency according to standards
• Ensure Overheads control according to standards
• Achieve Contract profitability according to targets
• Prevent claims through regular customer risk assessments
• Achieve existing Revenue Growth
• Manage escalation to completion
• Promote safe work activities by conducting safety audits, attending company safety meetings, and meeting with individual staff members

• Effective management of the division’s people performance
• Proper allocation of employees to positions to fulfil contract requirements
• Analyse and address employee turnover
• Ensure appropriate level employee training and development
• Maintain excellent employee motivation, performance management and engagement
• Ensure employees adhere to standards and address accordingly in line with G4S policies and procedures

• Client retention and maintaining customer service levels
• Ensuring that all required formal customer meeting are scheduled, attended and documented
• Ensure quality service delivery in line with the SLA and KPIs respectively.

• New business development
• Identifying new business opportunities in the Divisions’ operations, as well as in terms of growth of business with existing customers, driven by the promotion of Logistics Solutions
• Demonstrate a thorough understanding of the competitor environment faced by Kenya
• Involvement in community and business forums and general public profile

Qualifications

The Ideal Candidate:

• Relevant Tertiary qualification

Experience

• Over Six years’ relevant work experience
• Five years’ experience in operations management
• Exposure to Courier Operations is a distinct advantage

Competencies

• Leading people
• Delivering performance
• Managing professionally.
• Collaborating and Cooperating
• Must be able to work under pressure and for long hours
• Must be able to work under minimum supervision
• Driving Change

Skills

• Fluency in English
• Written communication skills, at a high proficiency level
• Verbal communication skills, at a high proficiency level for English would be desired.
• Computer proficiency especially in MS Office Suite