Jobs at LC Waikiki

Job Description:

• Maintain and support point of sale and back-office systems
• Support new store openings, functionality enhancements and upgrades
• Configure and maintain computers, POS peripherals, handheld terminals and networking equipment in retail stores
• Provide first level support to customers’ requests
• Perform diagnostics of customer issues
• Resolve customer issues by troubleshooting over the phone with customer contacts
• Refer customer issues to upper-level support when necessary
• On-site diagnose, repair and upgrade hardware or software as necessary
• Ensure accurate documentation of all calls handled
• Perform follow-up call-backs with customers
• Keep up-to-date on all Service Desk processes and troubleshooting procedures

Requirements:

• University degree in Computer Science or equivalent
• Minimum 2 years of helpdesk support experience is a must; support experience in POS systems will be a plus

Professional Know-How:

• Fluent in English (both written and verbal)
• Preferably MCSA (Microsoft Certified Solutions Associate) certified
• Strong knowledge of Windows server/client operating systems, PC hardware and local area networking
• Minimum entry-level knowledge of SQL Server

Specific Competencies:

• Ability to work in a multinational/multicultural environment
• Ability to fill multiple roles simultaneously
• Able to travel frequently locally and abroad
• Excellent troubleshooting skills
• Excellent customer service and interpersonal skills
• Team player and strong in communication

At LC Waikiki, we take the time to review each and every application due to LC Waikiki prerequisites. If your application found appropriate we will contact you via phone or email.

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The Role

Job Description:

• Developing campaign ideas and presenting to the management                        
• Analyzing the efficiency of campaigns, examining competitors, and managing the development of new ideas, campaigns.                          
• Following up special days closely and managing the process of content & campaign development, analyzing the efficiency based on the results                            
• Analyzing the efficiency of digital investments and presenting an action plan                          
• Taking an active role in marketing budget preparation with improving targets                     
• Active control of all the invoices                          
• Checking the profit/loss table of the department regularly and taking productive cautions
• Managing actively the process with customer relations, operation support services, logistics, and transportation activities                           
• In order to ensure customer satisfaction and a good level of customer experience, controlling that the customers are able to reach and receive the fastest solution          
• Feeding expansion team on SLA's cost optimization with service providers to meet customer needs by the targets determined according to cost-benefit analysis      
• Making active benchmark analysis and producing new ideas&projects together with their reasons and benefits to be shared with the management in consideration of their order of priority
• To inform the management about the new developments by following up the sector and technology closely                             
• To understand customer behavior and to develop actions based on this, tracking the website traffic and making analysis of consumer behavior and their feedbacks and sharing the results

 General Qualifications

• University graduate (preferably business/economics/marketing or engineering)
• Minimum 5 years of experience as a manager, preferable in retail and e-commerce
• Has assumed responsibility for profit/loss in previous positions
• Familiar with Web technologies
• Analytics tools, design processes, and tools dominate digital marketing tools