Jobs at Medecins Sans Frontieres (MSF)

Responsibilities

• Contextualization/Adaptation of the Behaviour Management and Prevention Strategy
• In collaboration with the HOM and the Behaviour Unit, design, implement, and monitor the behaviour management and prevention strategy, including:
• Context analysis of barriers and fears related to reporting.
• Safeguarding risk assessment and stakeholder discussions to identify risks and mitigation measures.
• External mapping with HRCo to identify key national contacts (INGOs, local associations) for abuse prevention and local expertise.
• Multidisciplinary engagement with key staff involved in abuse prevention (social workers, health promotion teams).
• Adaptation and Implementation of the Prevention Strategy
• Develop a mission-specific prevention strategy based on context analysis and risk assessment.
• Facilitate the understanding and implementation of MSF complaint procedures.
• Establish sustainable communication channels with projects and communities.
• Strengthen community networks and deepen knowledge of behavioural challenges.
• Raise awareness among senior management on fostering a safe working environment.
• Train staff on sensitive handling of complaints and referral mechanisms for psycho-social and medical support.
• Monitoring and Supervision
• Engage with senior management and the Behaviour Unit to analyze trends and adjust prevention activities.
• Conduct field visits and oversee Behaviour Focal Points.
• You will receive support from MSF teams and technical guidelines to ensure success.

Your profile

• 2 years of experience in the field of safeguarding in an international organization (is a must) 
• Field Humanitarian experience  
• Experience and / or interest in social work /rights-based organizations, women’s organizations. Social process facilitation is an asset. 
• English language essential, Swahili or Somali language desirable. 

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Tasks & Responsibilities include but not limited to:

• Assisting the Medical Team Leader in assessing the patient support needs, defining the patient support strategy according to the changing medical needs and context, and developing patient support tools (counselling/education protocols, health promotion messages, etc.)
• Ensuring, monitoring and evaluating the implementation of patient support activities according to MSF protocols, standards and procedures
• Ensuring good communication and collaboration with the other components of the project and other partners working on patient support
• Supervising and supporting the staff under his/her responsibility in planning and organizing their work
• In close collaboration with the HR department, supervising the associated HR processes (recruitment, training, induction, evaluation, potential detection, coaching, development and internal communication) to ensure both the sizing and the amount of knowledge required
• Ensuring of data collection and analysis of patient support activities (collecting reports of patient support staff, summarizing reports, etc.)
• In collaboration with the Medical Team Leader, participate in the definition of social work strategy in Homa-Bay project as well as its implementation.
• Overview of the case management of Social Workers, technically, as well as coordinating and supporting complex case management tasks that require further collaboration within MSF or externally (e.g.: protection cases). Especially those involving security or representing safety risks (report and discuss with hierarchy those late ones).
• Ensure Social workers foster the active participation of patients in the decision regarding their health and social situation.
• Support social workers in the activities related to patient’s information and enrollment related to SHA
• Supporting monitoring and actively maintaining the mapping of social services and relevant actors in context level (typology, scope, criteria, response).
• Contribute to bringing multidisciplinary way of working among the two teams under his/her supervision but also with the other teams of the project
• Conduct weekly meetings with the teams to ensure organization and quality of work, as well as case supervision meetings, to ensure the good conduction of social interventions towards patients and patient education.
• Organize and maintain storage and management of social work documents and tools in a way to ensure data protection.
• Ensure patient safeguarding principles including confidentiality, do no harm, prevention of abuse are upheld by the team.

Other duties as assigned

• Due to the nature of MSF, other duties and/or tasks may be requested in line with the position’s profile.May be requested to work on public Holidays and weekends.
• Participate in emergency response as needed

Obligations

• To report on any aspects that threaten or favour the program
• To abide by the MSF Staff regulations and MSF Charter
• To maintain confidentiality with respect to MSF’S Operational and patient activities and internal information pertaining to budgets,strategies, etc.

Qualifications & Requirements:

• Education : University degree in counselling/social sciences/educational sciences/social work
• Knowledge & Experience Minimum -3 years of previous professional experience as a social worker, counsellor, psychologist or related field with relevant experience (e.g case management, patient education etc) 
• Essential: Demonstrable experience (Minimum 1 year) supervising and training others in a team setting

Applicants MUST be Kenyan nationals and have the necessary statutory documents (ID, NSSF, NHIF and a PIN certificate). Candidates meeting the above qualifications are requested to submit a motivation letter, updated updated Curriculum Vitae and valid license as a single file mentioning the subject line “Patient Support Supervisor- Homabay “ and email to: msff-kenya-[email protected] or before by 09th March 2025

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The purpose of the Mental Health Supervisor is to participate in planning, supervision and coordination of mental Health/psycho-social related services in the program in accordance with MSF in Oder to provide the most appropriate mental health support support for patients.

Responsibilities include but not limited to:

• Participate in the planning, organization and coordination of Mental Health activities, in close collaboration with the Project Medical Referent and other medical team members, in order to ensure an efficient and effective implementation of the resources needed while maintaining high levels of quality in Mental Health MSF programs and activities.
• Coordinates activities of counseling services with other relevant actors and liaises with the local counterparts (like MoH, WHO, ICRC and NGO) on mental health matters, including referral services.
• Supervise the daily mental health activities and patient support according to MSF protocols and standards in order to provide the most appropriate support for clients with psycho-social needs
• Liaise with the other MSF team members of the project.
• Supervise, in close coordination with the HR department, the associated processes (recruitment, training/induction, evaluation, potential detection, development and communication) of the staff under his/her responsibility to ensure both the sizing and the amount of knowledge required
• Oversee the administrative processes associated with psycho-social functioning.
• When needed, give psychological support to patients according to MSF protocols to improve mental health conditions of patients and enhance their functionality.
• Compile the data and statistics linked with MH activities and report to the MH activity manager
• Offer clinical counselling supervision to mental health counsellors in collaboration with the Mental Health Activity Manager.
• Ensure the patient’s related information is kept confidential.
• Offer clinical counselling supervision to mental health counsellors in collaboration with the Mental Health Activity Manager.
• Ensure the patient’s related information is kept confidential
• Responsible for overseeing the quality of mental health care offered in the project
• To provide clinical and technical supervision to the mental health staff
• Planning and reporting of departmental activities

Qualifications & Requirements:

Education:

• Essential Degree in Counselling / Medical Psychology. Desirable master’s in clinical psychology

Experience:

• Minimum 4 years of experience providing direct- clinical care in mental health settings. The experience should include demonstrated supervisory responsibilities
• Experience in a humanitarian NGO is an added advantage. MSF experience is a plus.
• Demonstrable experience training others in team setting.

Candidates meeting the above qualifications are requested to submit a motivation letter and an updated Curriculum Vitae as a single file mentioning the subject line Mental Health Supervisor and email to: [email protected] on or before 09th March 2025.