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  • Posted: Jun 19, 2020
    Deadline: Not specified
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    Vodafone Ghana, formerly Ghana Telecom, is the national telecommunications company of Ghana. The company in Ghana operates under Vodafone Group Plc - the world's leading mobile telecommunications company, with a significant presence in Europe, the Middle East, Africa, Asia Pacific and the United States.


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    IT Operations Manager

    Responsilities

    • Stake holder Management: Interface well with the business & Vodafone group; and provide high levels of assurance to the business on the performance of IT Services.
    • Accountable for key Service Performance & Availability.
    • Accountable for Rating Charging & Billing Performance, Accuracy & Availability.
    • Accountable for Mobile Money Service Performance & Availability.
    • Accountable for resource development to effectively manage rating, charging & billing solutions.
    • Accountable for resource development to effectively manage Mobile Money Solutions.
    • Accountable for resource development to effectively manage VAS Solutions including but not limited to SMS, CRBT, IVR solutions.
    • Implement BSS Transformation towards Cloud.
    • Own Datacentre operations for all IT data centres including shared Data Centres. IT core Network and related switch fabric, server infrastructure, storage infrastructure and the environment (power, cooling etc).
    • Accountable for VCentre & Cloud Operations. Ensure Cloud is well setup and well run and team is well setup and equipped to deliver Cloud operations that are always available and an enabler to Business growth and success.
    • Accountable for Database operations. Ensure databases are well setup and optimized in operations and the DBAs are well equipped to deliver a superior service to help drive Business growth and success.
    • Accountable for IT Network Operations. Ensure the IT Network is optimized and fully resilient and an enabler to all services reaching our users and by extension customers at all times.
    • Drive Team skill & Talent development. Equip the Team with the right skills and tools to deliver.
    • Accountable for Storage Operations. Ensure the storage platforms are setup efficiently to optimize services to applications, databases and other teams and ensure the team is well resourced.
    • Accountable for Application Operations for all of BSS. Ensure Application Operations team is equipped with the right skills, tools KT and documentation to operate effectively and deliver high quality services to end users and help drive Business growth and performance.
    • Support Call Centre Solutions delivery and own the running of the service.
    • Support the Rating, Charging & Billing Solutions and ensure continuous improvement to service delivery.
    • Accountable for IT Network Operations.
    • Accountable for energizing team to become total professionals and customer champions. A cultural change in line with working Agile and driving a deep culture of Customer Centricity!

    Experience

    • Degree in Computer Science/Computer Engineering or related discipline / experience.
    • Minimum 5 Years in IT Management, preferably Telco environment.
    • Minimum of 8 years’ experience in IT and related roles especially in Operations.
    • High level understanding of IT Architecture and design
    • Full alignment on OEM roadmaps and technology advances
    • Understanding of Datacentre Technologies and Operations
    • Understanding on Application Operations methodologies
    • ITIL Professional

    go to method of application »

    Service Delivery Manager

    • Develop collaborative cross-functional working relationships with all Business units and serve as a business relationship linkage at all level including Senior Management
    • The incumbent is responsible for ensuring that customer’s need is satisfied

    Responsibilities

    Responsibilities and Experience

    Impact on business

    • Agree with business units on technology Service level requirements
    • Agree with internal business support unit on Operational Level Agreements
    • Relate with Business units to ascertain performance levels of Services from a Customer and Users perspective.
    • Understand the changing business needs and determine levels of Service required to support the business.
    • Translate Strategic, Tactical and Operational objectives of business units to Service Level Agreements/Technology deliverables

    Customers, supplier and third parties

    • Ensure Underpinning contract support technology Service Level Agreements
    • Conduct Customer Satisfaction Surveys and report on user’s experience of Services
    • Development and maintenance of technology vendor, supplier and contract database

    Leadership and teamwork

    • Drive the drafting, implementing and monitoring of Service improvement plans
    • Attend regular technology and business governance meetings
    • Deliver a ‘Service mentality’ and ‘collaboration approach’ in relationships between technology and business units.
    • Facilitates and leads the planning and execution of business change management systems through the use of technology
    • Actively adheres to and enforce compliance and risk management policies, and participates in business continuity planning

    Innovation and change

    • Manage and oversee a well-documented auditable processes that assures quality of service and maximise delivery capability
    • Leads in identifying, assessing and promoting the use of existent and innovative technologies for increased productivity or new capabilities for the business
    • Influence existing market standards, processes and procedures and facilitate the generation of ideas from the team members.

    Communication

    Experience

    • Performs research, and investigates potential solutions for internal client groups and communicates solution recommendations that support business requirements
    • Provide clear communication through workshops, presentations and (or) other informal sessions to stakeholders on service issues and their resolutions
    • Monitor and Report on technology Service Level Performance/Achievements
    • Works to communicate and understand concerns related to technology alignment across
    • Strong technological background, with BSc qualification in Computer Science, Engineering, Telecommunications or equivalent
    • ITIL Foundation Certificate, Practitioner in Service Level Management will be an added advantage
    • 2 years’ experience in an area of specialization; with experience working with others
    • Solid understanding and technical expertise in a broad range application and technical architecture components (applications/OS, database, network)
    • Experience in technology Service support and Delivery Experience
    • Experience in Service Level Management Experience
    • Demonstrate thorough knowledge of procedures and customer related processes

    Method of Application

    Use the link(s) below to apply on company website.

     

  • Send your application

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