Jobs at Watu Credit Limited

What you will do:

• Coordinate all recovery operations in the assigned territory as aligned with recovery targets
• Leverage on available data on territory performance as per all performance metrics to identify risk areas
• Advice on difficult repossession cases to support closure
• Maintain the Repossession List at acceptable level by ensuring that the Recovery Managers assign  the bikes to the relevant Recovery Offices without delay.
• Approve all  the recovery costs incurred during recovery and transfer of assets which will include Petty Cash and EER
• Attend to escalations to ensure Recovery Managers and Officers are fully supported in their recovery efforts
• Create a professional working relationship with both internal and external  stakeholders for the purpose of getting assistance when necessary, in the course of work
• Monitor the recovery budget vs actual on a monthly basis for the relevant area.
• Coordinate documentation management for assigned region to ensure full compliance with all relevant documentations policies and guidelines
• Monitor Territory compliance levels against all guidelines and policies to manage risks
• Coordinate people management processes in assigned territory which will include performance management, training, coaching, safety, and employee relations, in consultation and with support from HR
• Identify and recommend new ways of working to continuously improve efficiency, productivity and both our internal and external customer experience
• Cascade communication on any changes in policies, schedules and product knowledge to the team.

What we are looking for:

• Bachelor's Degree in a Business-related field.
• At least 5 years of relevant experience with 2 years at supervisor level
• Must have a valid motorcycle license and must have at least 1 year riding experience

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Job Description

What you will do:

Enterprise Risk Management (ERM)

• Design and implement an overall risk management process for the organization, which includes an analysis of the financial impact on the company when risks occur
• Risk reporting tailored to the relevant audience
• Review any new major contracts or internal business proposals to identify the risks therein
• Assist the Head of Internal Audit & Risk in preparation of the board information pack and responding to data/ analytical requests from the Committee
• Embed a risk aware culture in the organization by providing support, education, and training to staff
• Coordinate the establishment and quantification of the organization’s 'risk appetite' and ensure the risk approach adheres accordingly
• Coordinate business units to develop and implement Business Continuity Plans, Disaster Recovery Plans and Crisis Management plans. 

Operational Risk Management

• Assist first line in the preparation and documentation of their Risk and Control Assessments (RCAs) for all areas within the company
• Undertake and document Control Assurance Testing (CAT) linked to RCAs & risk events
• Co-ordinate, monitor and report on a framework of Key Risk Indicators (KRIs) for the company
• Assist first line with the investigation of Risk Events and preparation of reports 
• Maintain both the risk event and risk issues logs, monitoring progress and escalating as required
• Influence and monitor progress of action plans to improve the risk and control environment arising from internal and external risk events, risk issues, RCAs, risk monitoring, internal and external audits and compliance inspections. 

Credit Risk

• Ensure that sound credit risk measurement and monitoring frameworks are developed and implemented throughout the organization
• Undertake prompt review of outlying business transactions
• Monitor and assess active accounts to reduce or prevent bad debt losses
• Actively support efforts to identify credit risk related issues and coordinate issues resolution management
• Provide support for pricing and new product process for credit risk inputs (loss assumptions and product risk assessments 
• Assist the Head of Internal Audit & Risk in enhancement and review of organizational Credit Policies & Standards

Market Risk

• Support the identification and evaluation of market, liquidity, and country risks
• Ensure detailed understanding of all P&L and risk drivers and ensuring compliance levels against established risk appetite
• Work closely with the Retail Operations and Back-Office Operations to ensure key risk issues are highlighted and addressed prior to introduction of new products
• Optimize the company’s market risk portfolio through business activities and risk transfer strategies
• Carry out pertinent research and stay abreast of relevant developments (skills, techniques, concepts etc.) in the market risk management realm.

Strategic, Reputational Risk & Ethics

• Ensure the organization establishes adequate standards and procedures to guide employees and agents in order to create reasonable stakeholder expectations
• Ensure standards and expectations are institutionalized and consistently enforced within the organization
• Evaluate and report on the company’s performance against these standards, procedures, and expectations
• Shape a healthy and positive business ethics culture for the company through implementation of corporate code of ethics and professional conduct 
• Enhance responsible ethics management through implementation of Ethics Compliance framework and encouraging compliance to standards and procedures
• Enhance Health and Safety through implementation of a policy on environmental impacts in investment.

Compliance Management

• Maintain an up to date organization-wide compliance calendar and coordinate all compliance programs and activities to mitigate non-compliance risks.

Qualifications

• A university degree, preferably in a business-related discipline from a reputable and recognized institution
• A minimum of 3 years of Risk Management experience
• A certified Public Accountant of Kenya (CPA-K, ACCA or CA).
• Specialized training in risk management