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  • Posted: Aug 14, 2019
    Deadline: Not specified
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    Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumias mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers.


    Read more about this company

     

    Head of Customer Service

    We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey

    Main responsibilities:

    • Be the voice of the customer
    • Follow and implement the Global strategies and procedures, and clearly communicate set goals
    • Manage all the CS channels: Inbound, Outbound, Emails, Social media platforms, ensuring compliance in areas of quality and efficiency. Maintain a proactive attitude towards complaint management and issue resolution
    • Closely monitor the performance and delivery of set SLAs, and follow-up on daily operations
    • Build a strong relationship with the Central Head of Customer Service, take input, give feedback to, and ensure a strong cooperation
    • Recruit, train, and manage the customer service agents
    • Regularly report to the Central Head of Customer Service as well as the Country MD on the delivery of set SLA and suggestions on how to improve
    • Analyze data and statistics for the CS team within his/her jurisdiction

    Key Requirements

    • Proven ability to influence, motivate, and lead in a large organization
    • Prior experience in business operations at a high-growth organization
    • Personal obsession with detail, efficiency, and user experience
    • Strong interest in retail and technology
    • Engaging entrepreneurial spirit blended with excellent analytical skills
    • Fluency in English is a must; Other languages are a plus
    • Advanced degree from a top-ranked institution

    We offer:

    • A unique experience in an entrepreneurial, yet structured environment;
    • The opportunity to become part of a highly professional and dynamic team working around the world;
    • An unparalleled personal and professional growth given the challenges that we propose you to take.

    go to method of application »

    JForce Data Analyst

    We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey!

    Main Duties & Responsibilities:

    • Collecting, Analyzing and interpreting JFORCE data
    • Working alongside teams within the business or the JFORCE management team to establish business needs 
    • Analyzing JFORCE Results and Reports
    • Reporting results back to the relevant members of the business
    • Identifying patterns and trends in data sets
    • Defining new data collection and analysis processes

    Required Skills & Qualifications:

    • Experience in digital marketing is a plus
    • Strong communication skills
    • Strong management, leadership and inter-personal skills
    • Strong data analysis, strategic and analytical skills.
    • Very detail oriented
    • Ability to anticipate, structure and organize projects
    • Finding simple solutions to complex problems.
    • A degree from a recognized university.
    • Qualification in Mathematics, Computer Science, Statistics, Economics is a plus.
    • 1-3 years working experience in a relevant field.
    • Microsoft Excel Advanced knowledge level is a plus.
    • Experience in other data models and reporting packages
    • Ability to analyze large datasets
    • An analytical mind and inclination for problem-solving
    • Attention to detail 

    \We Offer:

    • A unique experience in an entrepreneurial, yet structured environment;
    • The opportunity to become part of a highly professional and dynamic team working around the world;
    • An unparalleled personal and professional growth given the challenges that we propose you to take

    Method of Application

    Use the link(s) below to apply on company website.

     

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