Latest Recruitment at CDL Human Resource

The ideal candidate will be responsible for developing brand strategies, promoting brand growth and expansion, innovations, implementing brand plans, and using a variety of data to drive volume and profitability. In their essence, brand managers are focused on achieving brand business objectives in the short and long term.

Key Responsibilities:

• Develop and implement Brand Marketing and Communication strategy for the brand to grow and sustain brand performance and profitability.
• Identifying, analyzing, and understanding market trends (Consumer & Market) and translating them to the marketing brand strategies
• Develop the financial budgets (Net Invoice Value, Gross Margins, Advertising & Promotions, and Marketing Contribution)
• Develop and manage A&P Activities as per the developed brand plans and mix plans. ensuring proper visibility of the brand while growing brand equity, awareness, and visibility
• Managing Research and Development for New Product Development in line with a 5-year horizon that focuses on growing the brand
• Develop and manage the pricing strategy and review quarterly, half-yearly, or annually as per the market situation.
• Defining the Route to market, monitoring sales through the different channels as well as distribution by region
• Monitoring, controlling, and reporting brand performance through brands health Indicators and key consumer KPIs
• Understanding & applying relevant external environment factors including consumer insights and competitor activity
• Efficient and effective demand forecasting to ensure optimum market supply
• Supporting effective execution of trade Marketing plans
• Margin improvement initiatives and ensuring a healthy brand P&L
• Leading collaboration with advertising, and research companies among other partners to ensure the realization of the company objectives

Requirements
Skills and Experience

• University degree in Business, Marketing, or another related field
• At least 4-5 years of proven experience in Brand Management, FMCG preferred especially personal care, lotion, shower gels, roll on, etc.
• Strong interpersonal skills and the ability to work well with diverse, cross-functional teams
• Strong strategic thinker with experience in marketing strategy formulation and execution.
• Knowledge of product pricing, packaging, distribution, and positioning
• Analysis of the latest marketing trends and best practices

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Our client is seeking a Deputy Manager for Sea Exports, based in Nairobi. Reporting to the Manager of Sea Freight & Road Local, the successful candidate will manage teams handling sea exports from Kenya, build middle office organization, coordinate and monitor operations, control and manage risks, and prepare monthly performance reports.

Key Responsibilities:

• Manage and develop the sea export team.
• Ensure standard processes and SOPs are in place and followed.
• Monitor service quality and client satisfaction.
• Control risks and ensure compliance with contractual and internal KPIs.
• Handle customer disputes and ensure proper insurance coverage.
• Prepare and share monthly operational and performance reports.

Requirements
Qualifications:

• Business Degree.
• Diploma in Shipping, Clearing & Forwarding or related field.
• 5 years' experience in a busy shipping line company handling specifically exports
• Minimum of 1 year managerial experience.

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The Head of Employee Relations will be responsible for fostering a positive workplace culture and managing key aspects of employee relations within the bank. This role encompasses consequence management, employee experience, wellness initiatives, disciplinary procedures, employee engagement strategies, and overseeing sports and wellness activities. The ideal candidate will be a strategic thinker with a strong understanding of HR practices and a passion for enhancing employee well-being.

Key Responsibilities

• Consequence Management: Develop and implement fair and consistent consequence management frameworks that address performance issues, misconduct, and grievances, ensuring alignment with organizational values and compliance with legal standards.
• Employee Experience: Design and lead initiatives aimed at improving the overall employee experience, including onboarding, career development, and recognition programs that foster a sense of belonging and engagement.
• Employee Wellness: Spearhead wellness programs that promote physical, mental, and emotional well-being, including stress management, health screenings, and work-life balance initiatives.
• Disciplinary Procedures: Oversee the administration of disciplinary actions, ensuring that processes are fair, transparent, and consistent. Provide guidance and support to managers on handling disciplinary issues in alignment with company policies.
• Employee Engagement: Lead employee engagement initiatives to foster a positive workplace culture, including surveys, focus groups, and feedback mechanisms that gather employee insights and drive improvements.
• Sports and Wellness Activities: Organize and promote sports and wellness activities that encourage teamwork, physical fitness, and community involvement, contributing to a vibrant workplace culture.
• Stakeholder Collaboration: Partner with leadership, managers, and HR teams to address employee relations issues, facilitate communication, and promote a healthy organizational climate.
• Training and Development: Develop training programs for managers and employees on topics such as conflict resolution, diversity and inclusion, and effective communication to enhance overall employee relations.
• Policy Development: Review and update employee relations policies and procedures to ensure they are current, compliant, and supportive of the bank's strategic objectives.

Requirements
Qualifications, Experience

• Bachelor’s degree in Human Resources, Business Administration, or a related field; Master’s degree or relevant HR certification preferred.
• 10+ years of experience in human resources, with a focus on employee relations, organizational development, or a related area, ideally within the banking or financial services sector.
• Strong understanding of employment law, HR best practices, and regulatory requirements.

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The Employee Experience Manager will lead the development and implementation of strategies to enhance the overall employee experience at our Tier 1 bank. This role is pivotal in fostering a positive, inclusive, and engaging work environment that aligns with our organizational values and business objectives. The ideal candidate will have a strong background in human resources, employee engagement, and change management.

Key Responsibilities

• Strategy Development: Design and implement comprehensive employee experience strategies that support the bank’s mission and goals.
• Employee Engagement: Develop and execute initiatives to boost employee engagement, satisfaction, and retention.
• Culture and Inclusion: Promote a culture of diversity, equity, and inclusion through targeted programs and initiatives.
• Employee Feedback: Implement and manage employee feedback mechanisms, such as surveys and focus groups, to gather insights and drive continuous improvement.
• Well-being Programs: Develop and manage employee well-being programs, including mental health, work-life balance, and wellness initiatives.
• Leadership Development: Collaborate with leadership to create and deliver development programs that enhance managerial and leadership capabilities.
• Change Management: Lead change management efforts to ensure smooth transitions during organizational changes.
• Compliance: Ensure all employee experience initiatives comply with relevant laws and regulations.
• Metrics and Reporting: Establish key performance indicators (KPIs) and regularly report on the effectiveness of employee experience initiatives.
• Any other roles and responsibilities as may be assigned by the supervisor.

Requirements
Qualifications, Experience

• Education: Bachelor’s degree in Human Resources, Business Administration, or a related field.
• Experience: Minimum of 7-10 years of experience in human resources, with a focus on employee engagement and experience.
• Certifications: Professional HR certification is a plus.

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To focus on channel visitations to drive retailer awareness & turnaround on SIMs & Float while paying attention to visibility and merchandising at point of purchase for SSOs and T-Kash agents

Key Responsibilities

• SSO & Agent Recruitment & Mapping - Effectively manage the identification and recruitment of Agents, targeting mobile money outlets and high traffic retails stores.
• Call rate - Visit SSOs & Agents regularly using agreed route plans (beat plans).
• Training and delivery of business tools - Provide all requisite tools for transactions at SSO & agent outlet and train SSOs and TKash Agents on processes
• AML training and testing – Train agents on AML and SSOs on KYC process in relation to SIMREG
• Float and stock cover and sales – monitor and effectively enforce 1.5x stock rule for agents and ensure SSOs have adequate stock SIMs for new registration and activations
• Merchandising – Develop and maintain merchandising standards by availing merchandising materials at SSOs and Agent outlets

Principal Outputs for this role

• Outlet recruitment – Tkash, SSOs, ASOs
• Outlet management – retailer training, branding and output tracking
• Sales targets - Delivering assigned sales targets on Tkash, SSOs, gross additions and devices
• Product visibility (PICOS) - ensuring visibility at ASO, Tkash, SSO and retailer outlets
• Product availability - ensuring availability of Telkom products within the assigned markets.
• Reports - sharing reports as required.

Requirements
Qualifications- Academic and Professional

• Diploma or Bachelor’s Degree in Business, Marketing or related field

Experience

• At least 1 year experience in sales and distribution role in an FMCG or Telcos

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Reporting to the Head of Human Resources, the position holder will be required to design, develop and setup the HR Shared Services function that nurtures a great employee experience by driving simplification, automation, and digitization of the employee life cycle while delivering a fit for purpose HR Service Delivery model. The Job Holder will play a key role in co-shaping a great place to work where the entire Employee Value Proposition enables superior staff productivity and engagement.

Job Responsibilities

• Oversee the HR service delivery and operations model, ensuring efficient, inclusive and world class delivery aligned to organizational priorities and direction, including recruitment and onboarding, contracts and benefits administration, payroll, training and career advice, relocation and mobility, employee relations, social security, occupational health, and safety, and offboarding.
• Lead the design and execution of an HR service delivery model that is efficient and responsive to the needs of the organization across all its subsidiaries, and which supports the workforce deployed in all our countries.
• Identify opportunities to advance a regional shared services work-way and oversee its implementation, including the use of cost-benefit analysis during implementation to transition the organization into more cost-effective practices that promote the seamless integration and delivery of great service.
• Build and coach the Service Delivery and Operations team, developing and expanding capabilities, promoting collaboration, knowledge sharing, and the attainment of the established service delivery quality metrics, motivating, and empowering the team to achieve excellence.
• Disseminate and educate managers and staff on Human Resources policies, standard Operating Procedure, and guidelines, and provide feedback to HR specialist and Generalists teams on the efficacy and impact of policies on business operations to ensure consistency in implementation and to inform policy reviews or the development of new policies.
• Create and drive strong internal communication channels to engage internal stakeholders (Staff) for outreach and collaboration, as well as multiple feedback channels to understand and align needs and opportunities for continuous services improvement.
• Develop and oversee the implementation of the organization HR service delivery accountability framework and service level agreements, with KPIs linked to organizational strategy and objectives.
• Set service delivery quality standards regionally, and in-country, to ensure services are supportive of business objectives and are delivered in a cost-effective manner.
• Integrate innovative approaches and evaluation/monitoring mechanisms of service delivery in response to evolving organizational needs and best practices

Key Deliverables

• A service delivery strategy of HR solutions, developing and executing the program roadmap, working with process owners, internal and external stakeholders, and service providers
• A framework and roadmap for the transition of work into the Shared Services.
• Big HR data and Analytics to help influence changes to the HR operations, process, and programs
• HR Policies and processes are properly documented and adhere to the control framework applying a risk-based approach and support all audit requirements.
• HR Standard Operating Procedures (SOPs.)
• Service Level Agreements (SLAs) signed between the HR Shared Services function and the client functions
• Employee Engagement and Net Promoter Surveys
• Staff Exit- Interviews and insights reports
• Management of the HR regulatory compliance register, risk register and self-audit assessments.

Compensation and Benefits:

• Ensure the accuracy of employee payroll and personal income tax in accordance with company policy and guidelines while ensuring compliance to local laws
• Work closely with Finance team on payroll and employee expenses accounts
• Take on management, administration and processing of other employee benefits (i.e., medical insurance, life insurance, etc.)
• Stay updated with the employment and salary trends in the market to ensure the hiring process stays relevant

HR Employee Services

• Support and guide employees on HR enquiries and requests
• Support employee travel requirements in co-ordination with facilities team like: Visa, Permits, travel tickets, accommodation, etc.
• Implement new employee initiatives for employee engagement and productivity
• Work closely with Head of HR and HRBPs to drive the high-performance culture though performance management system
• Manage and maintain HR Service Level Agreement (SLA)
• Manage and own seamless on-boarding and off-boarding process

Process Management

• Take ownership and lead the implementation of new process by implementing defined action plans
• Conducts analysis and gain feedback on processes/procedures and support the design of new processes

Data Management

• Expert in HRIS and contribute to management of employee data
• Ensure data compliance requirements by conducting gap analysis on reporting and documentation of employee records and correct it

Exit and Retire

• Conduct exit survey for employees leaving the organization
• For employees retiring, process the retirement benefits
• Engages stakeholders and senior leaders regularly on all aspects of the product.
• The product owner drives the Simplification(S), Automation(A) and Digitization(D) of HR processes to deliver an inspiring employee journey (Joiner, Mover, Leaver)
• Participate in design by giving input, build and test, implement and roll-out, and optimize a HR Shared Services centre.

Requirements
Qualifications, Skills, and Experience

• Undergraduate degree in business related field/social sciences
• Post graduate qualifications are an added advantage
• Professional qualifications in HR from a recognized professional body
• Member of the IHRM
• Full Member of IHRM or Membership to other appropriate relevant professional body and in good standing
• Minimum 15 years’ experience in HR Generalist role in a medium to large sized organization at a senior level.
• Financial services, Banking and Technology industry experience will be preferred.
• In-depth understanding of labour legislation in Kenya and sub-Saharan Africa.
• Thorough knowledge of human resource management principles and best practices
• A proactive, tenacious and results oriented leader with great initiative
• Excellent commercial orientation and business acumen
• Excellent verbal and written communication and presentation skills
• Enthusiastic with a high level of accountability and integrity
• Strategic thinking and problem-solving
• Sound advisory capability.
• Excellent analytical and reporting skills.
• Strong persuasion and negotiation skills
• Strong business acumen / business orientation
• Good customer relationship management skills (internal and external customers)
• Drive for results and execution skills
• Collaboration and teaming skills