Latest Recruitment at Central Bank of Kenya

Job Purpose

The role holder supports the implementation and maintenance of ICT systems, databases, and automated business processes across the Schemes. He/she assists in ensuring reliable ICT operations, data integrity, and effective automation solutions that enhance efficiency and support the overall Schemes’ strategic objectives.

Key Duties and Responsibilities

Roles and Responsibilities

• Assist in eliciting, documenting and validating business and technical requirements through interactions with business unit stakeholders.
• Translate business requirements into functional specifications and user stories for ICT/ development teams.
• Support the analysis of existing systems and processes to identify inefficiencies, redundancies, and opportunities for improvement.
• Participate in the design, review, and testing of solutions to ensure they meet the documented requirements; support User Acceptance Testing (UAT).
• Assist in the production of business process maps, workflows, and diagrams (e.g., “As-Is” vs “To-Be”).
• Help maintain requirement traceability throughout the project lifecycle and monitor changes to requirements.
• Support change management efforts, including communicating changes to business units, contributing to training material, and helping with rollout of new/updated systems.
• Engage in data analysis and reporting as needed: using tools like Excel, SQL, or BI dashboards (e.g. Power BI) to draw insights that inform project decisions.
• Collaborate with ICT teams (developers, QA, architects) to ensure smooth implementation of technological solutions.
• Ensure that solutions comply with relevant regulatory, risk, and Scheme guidance/policies.
• Any other roles and responsibilities that may be assigned from time to time.

Key Result Areas
The job holder’s accountability areas are outlined as follows:

• Translate requirements into clear functional and technical specifications for ICT development teams.
• Support automation and digitization initiatives aligned with Scheme’s Digital Transformation Agenda.
• Identify emerging technologies and trends relevant to Scheme’s operations.
• Continuous process improvement of services offered by the Unit.
• Recommend and support adoption of innovative digital solutions that improve efficiency and member experience.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Business Information Systems or a related discipline.
• Experience with requirement gathering, process mapping, or technical writing.
• Basic competency in data analysis tools and techniques: e.g. Excel, SQL, or visualization tools (Power BI, Tableau) is preferred.
• Familiarity with software development life cycle (SDLC) concepts, agile methodologies, or project management basics.

Work Experience

• At least one (1) to two (2) years of experience in Business Analysis or a related role; Internships or Academic Projects with relevant technical exposure are acceptable.

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Job Purpose

The role holder is responsible for overseeing the ICT and Database Unit resources, policies, budgets, procedures, projects, and solutions. He/she will also be responsible for automating the business processes of the Schemes to improve efficiency and effectiveness in supporting the overall Schemes’ strategy.

Key Duties and Responsibilities

Supervisory Roles and Responsibilities

• Develop and implement ICT and Database policies and procedures.
• Ensure the implementation of an ICT strategy and disaster recovery plan.
• Implement controls to minimise the risk of data loss and breach of the Scheme’s information.
• Ensure the development, implementation and maintenance of all policies related to ICT and Database services.
• Supervise the implementation and maintenance of technology infrastructure in line with the Scheme’s growth plans and changing business requirements or technological advancement.
• Supervise ICT system administration in specials projects, including planning, scheduling, managing and progress reporting for new system implementations including systems installation.
• Develop and coordinate the implementation of database management policies and procedures in fund.
• Develop and supervise the implementation of retention and disposal schedules to identify the records to be disposed of in order to create space in office and storage equipment for the management of current records.
• Prepare plans and budgets for the ICT and Database unit for approval by the Board.
• Oversee all ICT projects, resources, and solutions.
• Manage all ICT contracts with service providers.

Operational Roles and Responsibilities

• Provide IT related support, by reviewing the scheme’s needs, in terms of computerization, telecommunication, and other technologies.
• Ensure the installation of new versions of the systems used and troubleshoot ad-hoc user problems in its functioning.
• Ensure the office multi-user computer network, as well as data and telecommunication facilities are working efficiently at all times.
• Plan the acquisition of specific computer software, coordinate its introduction into the office, and ensuring its maintenance.
• Organize user training and support for all staff at the secretariat.
• Coordinate database management through the establishment of a computerized records management system for the office in accordance with the Scheme’s guidelines and policies.
• Scout for new technological innovations within Scheme’s core business areas.
• Support the design and implementation of IT policies and procedures.
• Any other roles and responsibilities that may be assigned from time to time.

Key Result Areas
The job holder’s accountability areas are outlined as follows:

• Successful implementation of quality control standards for services offered by the ICT and Database Unit.
• Effective supervision of employees assigned to the Unit.
• Maximization of productivity in the Unit.
• Continuous process improvement of services offered by the Unit.
• Ensure customer satisfaction for the consumers of the services offered by the Unit.

Qualifications

• Minimum of Bachelor’s Degree in IT/Computer Science, Software Engineering or equivalent from a recognized university.
• Professional Certification in MCSA, CCNA, CISSP, CISA, CEH, ITIL, PRINCE or any other relevant IT professional certifications.
• Membership of IT professional bodies.

Work Experience

• A minimum of three (3) years working experience in an IT Department.

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Job Purpose

The role holder will be responsible for the provision of leadership in the development and implementation of the Benefits Administration and corporate services in line with the mandate of the Pension Division through effective facilitation, coordination and management of the benefits as well as effective management of the member relations.

Key Duties and Responsibilities

Strategic Responsibilities

• Oversee End-to-End Pension Administration.
• Enhance member service and engagement.
• Ensure regulatory compliance and risk mitigation.
• Drive operational efficiency and leadership.

Technical and Operational Responsibilities

Managerial Roles and Responsibilities

• Administer, supervise and manage all the activities related to the Division.
• Oversee the benefits computation, tax management, data compilation, data management and data analysis.
• Oversee the claims management, client engagement and financial advisory procedures.
• Prepare of Board reports relating to the activities of the Division.
• Ensure that the Scheme operates efficiently, meets its performance targets, quality and customer care targets as well as complying with best practice.
• Oversee the Pensioners’ payroll processing and account reconciliation.
• Provide effective and efficient communication between Scheme members, service providers and the regulator.
• Develop and implement effective strategic objectives for the Division in consultation with the Pensions Administrator as well as the Board of Trustees.
• Ensure effective maintenance of records of the Scheme, which include up to date individual membership records of serving employees, retired members and the rate of their basic pensions, actuarial records, assets of the Scheme and income tax reports.
• Carry out other general obligations of a manager including the administration of staff training, discipline and establishing staff requirements.

Operational Roles and Responsibilities

• Ensure prompt remittance of cash due to the Fund.
• Ensure periodic audit and actuarial valuation of the Fund.
• Liaise with the Pensions Administrator on the business to be presented to the Board of Trustee meetings and ensure decisions of the Board are implemented.
• Liaise with the Scheme actuary to prepare the members’ benefit statements and ensures a copy of an up-to-date actuarial report is received.
• Liaise with regulators – including Commissioner of Income Tax and Retirement Benefits Authority- on all laws or regulations that may affect the Scheme.
• Liaise with the service providers to ensure efficient performance.
• Ensure an effective link is maintained between Trustees and members of the Scheme.
• Receive contributions according to the Retirement Benefits Authority and Income Tax requirements.
• Ensure benefits are paid to members in a timely manner.
• Ensure payments of benefits are done in accordance with existing regulations.
• Any other roles and responsibilities that may be assigned from time to time by management or supervisor.

Key Result Areas:

• Submit accurate, timely and relevant Pensions Administration reports.
• Control of the operational cost of the Scheme’s Pension Administration activities effectively.
• Timely payment of benefits in accordance with existing regulations.
• Successful implementation of customer service delivery charter.
• Successful implementation of quality control standards for pension services offered by the Scheme.
• Continuous process improvement of services offered by the Scheme.
• Successful enhancement of customer relations with Scheme members.

Qualifications

• A Bachelor’s Degree in Insurance, Business Administration, Actuarial Science or any relevant or equivalent qualifications from a recognised institution of higher learning.
• Master’s Degree in Insurance, Business Administration, Actuarial Science or any relevant or equivalent qualifications from a recognised university will be an added advantage.
• Relevant Professional Qualifications such as ACII, AIIK or equivalent.

Work Experience

• A minimum of ten (10) years’ experience, three (3) of which should be in a Management role in the Pensions field.