The Co-operative Bank of Kenya Limited is incorporated in Kenya under the Company Act and is also licensed to do the business of banking under the Banking Act. The Bank was initially registered under the Co-operative Societies Act at the point of founding in 1965. This status was retained up to and until June 27th 2008 when the Banks Special General Meeti...
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Key Roles and Responsibilities
The office holder will be responsible for the following:
- Develop and enforce HR policies and strategies to support organizational goals.
- Foster positive employee relations to boost productivity, encourage inclusivity, and maintain a thriving work environment.
- Ensure compliance with government laws, Sacco policies, and industry standards, addressing violations to uphold trust and accountability.
- Design performance and development programs that align with the Sacco’s objectives, driving employee growth and success.
- Oversee HR functions, including hiring, onboarding, training, performance reviews, and retention, while analyzing exit interviews for improvement.
- Create and execute HR plans and workforce development initiatives.
- Maintain accurate HR records, using data insights to enhance operational efficiency.
- Propose innovative HR policies and best practices to improve human capital management.
- Prepare monthly HR reports and provide strategic recommendations to the Chief Operating Officer and the CEO quarterly.
Required Qualifications & Experience
Academic & Professional Requirements
For appointment to this position, a candidate must have:
- Bachelor’s degree in Human Resource Management or a related field from an accredited university.
- Certified HR professional with active membership in a recognized HR body (minimum: IHRM membership).
- 3+ years of HR and administrative experience in a financial institution.
- In-depth knowledge of labor laws and employment regulations.
- Minimum KCSE grade of C (or equivalent).
Key Competencies & Skills
- Strong leadership skills with a track record of motivating teams to achieve business objectives.
- Excellent communication skills, able to articulate HR policies and strategies clearly at all levels.
- Relationship-building abilities, with strong emotional intelligence and conflict-resolution skills.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint) for documentation, data analysis, and reporting.
- Experience with HR software for managing employee records, performance tracking, and process automation.
Successful applicant will be required to meet the requirements of Chapter 6 of the Constitution of Kenya and will be expected to present the following documents within the first 3 months of engagement.
- Police clearance certificate (Certificate of good conduct).
- Tax compliance certificate from Kenya Revenue Authority (KRA).
- Clearance Certificate from Ethics and Anti – Corruption Commission (EACC)
- Clearance certificate from Credit Reference Bureau (CRB)
- Clearance certificate from High Education Loans Board (HELB)
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Reporting To: ICT Manager
Job Summary
The ICT Officer will be responsible for managing and maintaining the Sacco’s ICT infrastructure, ensuring seamless operations of all hardware, software, and network systems. The role involves providing technical support, implementing ICT policies, safeguarding data security, and supporting digital transformation initiatives to enhance operational efficiency and member service delivery.
Key Responsibilities and Duties
The office holder will be responsible for the following:
ICT Systems Management & Maintenance
- Install, configure, and maintain hardware (computers, servers, printers, etc.) and software (operating systems, applications, databases).
- Monitor and troubleshoot network performance (LAN/WAN, Wi-Fi, VPN) to ensure uninterrupted connectivity.
- Perform regular system updates, patches, and backups to ensure optimal performance and data integrity.
- Manage and administer the Sacco’s core banking system, email servers, and other enterprise applications.
Technical Support & User Training
- Provide first-line ICT support to staff, resolving hardware, software, and network issues promptly.
- Train staff on ICT systems, cybersecurity best practices, and new software applications.
- Maintain an ICT helpdesk system to log, track, and resolve technical issues efficiently.
Cybersecurity & Data Protection
- Implement and enforce ICT security policies, procedures, and controls to safeguard Sacco data.
- Monitor and defend against cyber threats (malware, phishing, hacking) through firewalls, antivirus, and intrusion detection systems.
- Ensure compliance with Kenya’s Data Protection Act (2019) and other relevant regulations.
- Conduct regular security audits and risk assessments to identify vulnerabilities.
Database & Software Management
- Administer and optimize databases (e.g., SQL, Oracle) to ensure data accuracy and availability.
- Support the integration of ICT systems with third-party platforms (mobile banking, payment gateways, USSD services).
- Assist in the customization and deployment of in-house or outsourced software solutions.
ICT Projects & Innovation
- Participate in the implementation of new ICT projects (e.g., cloud migration, digital banking solutions, ERP systems).
- Research and recommend emerging technologies to improve service delivery (e.g., AI, blockchain, automation).
- Collaborate with vendors and service providers to procure ICT equipment and services.
Reporting & Compliance
- Maintain an up-to-date ICT asset register and license management system.
- Prepare reports on system performance, incidents, and ICT expenditures.
- Ensure adherence to ICT policies, Sacco regulations, and industry standards (e.g., CBK guidelines).
Qualifications & Experience
Academic & Professional Requirements
For appointment to this position, a candidate must have:
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Professional certifications (e.g., CCNA, CompTIA A+, Microsoft Certified IT Professional, CISSP) are an added advantage.
- Minimum of 3 years of experience in ICT support, preferably in a financial institution (Sacco, bank, or fintech).
- Hands-on experience with:
- Core banking systems (e.g., Temenos T24, BankSacco, Oracle Flexcube).
- Network administration (TCP/IP, Active Directory, VPN).
- Database management (MySQL, MSSQL).
- Cybersecurity tools and practices.
Key Competencies & Skills
- Strong troubleshooting and problem-solving skills.
- Knowledge of scripting (Python, PowerShell) and automation.
- Excellent communication and interpersonal skills.
- Ability to work under pressure and meet deadlines.
- Familiarity with Kenyan ICT regulations (e.g., Communications Authority guidelines).
Successful applicant will be required to meet the requirements of Chapter 6 of the Constitution of Kenya and will be expected to present the following documents within the first 3 months of engagement.
- Police clearance certificate (Certificate of good conduct).
- Tax compliance certificate from Kenya Revenue Authority (KRA).
- Clearance Certificate from Ethics and Anti – Corruption Commission (EACC)
- Clearance certificate from Credit Reference Bureau (CRB)
- Clearance certificate from High Education Loans Board (HELB)
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Reporting to the Chief Executive Officer, the individual will be responsible for driving the growth and sustainability of the Sacco by identifying new business opportunities, developing strategic partnerships, expanding the membership base, and enhancing the Sacco’s products and services to effectively meet members’ financial needs.
Key Responsibilities:
- Drive initiatives to recruit new members, while building and maintaining strong relationships with existing members to ensure member satisfaction and retention. Identify new market opportunities and areas for growth.
- Develop and implement strategies for deposit mobilisation and loan book growth.
- Initiate and participate in development of financial products and services to meet members’ changing needs. Monitor products performance.
- Plan and execute marketing campaigns to promote the Sacco’s products and services.
- Develop strategies to promote Sacco’s brand by engaging in corporate events and outreach programs.
- Build strategic partnerships with institutions and corporates to expand product offerings.
- Conduct market research and analysis to inform new growth avenues for the Sacco and keep abreast of industry trends, and regular member satisfaction surveys.
- Prepare on timely basis regular departmental reports with recommendations thereon.
- Lead and mentor departmental staff to ensure optimal productivity and achievement of the set targets.
- Design annual member education programs in liaison with the CEO and education committee that enhance member engagement and financial literacy.
- Monitor social media and online activities to increase engagement and visibility.
Qualifications & Experience:
- Hold a university degree in Marketing or Business Administration, Economics, Business management, or it’s equivalent.
- Have at least 5 years of experience in marketing and business development in financial sector with a proven track record of driving growth and success.
- A diploma in Marketing, Co-operative Management, or Mass Communication will be an added advantage.
Technical Skills & Competencies:
- Strong networking and communication skills; good in public relations.
- Agile and resilient; flexible personality.
- Conversant with online, social media and digital marketing trends.
- Excellent interpersonal skills.
- Sociable with an outgoing personality.
- Ability to work under pressure and achieve high levels productivity.
- Ability to prioritize tasks and meet deadlines.
- Work under minimal supervision.
- A team player; but a firm and assertive leader.
- Conversant with micro soft applications with bias in power point and spreadsheets.
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Reporting To: The Chief Operating Officer
Job Summary
The Head of FOSA will oversee all Front Office Service Activity (FOSA) operations, ensuring efficient service delivery, member satisfaction, and financial growth. The role involves managing savings and deposit mobilization, customer service, loan processing (where applicable), and compliance with regulatory requirements. The ideal candidate will drive operational excellence, enhance member engagement, and ensure the Sacco’s FOSA operations align with its strategic objectives.
Key Responsibilities
FOSA Operations Management
- Oversee daily FOSA operations, including cash management, transactions, and account administration.
- Ensure compliance with Sacco policies, SASRA regulations, and other statutory requirements.
- Implement efficient processes for deposits, withdrawals, transfers, and other banking services.
- Monitor liquidity management to ensure sufficient funds for member transactions.
Savings & Deposit Mobilization
- Develop and implement strategies to grow the Sacco’s deposit base.
- Promote savings products and encourage member participation.
- Analyze market trends and competitor offerings to enhance savings products.
- Monitor member savings trends and recommend improvements.
Customer Service Excellence
- Ensure high-quality customer service across all FOSA touchpoints (branches, digital platforms).
- Resolve escalated member complaints and ensure timely service delivery.
- Train and mentor FOSA staff on customer relationship management.
- Implement feedback mechanisms to improve member satisfaction.
Loan Processing & Credit Administration (Where Applicable)
- Oversee loan application processing within FOSA, ensuring compliance with lending policies.
- Work with the credit team to assess member loan eligibility.
- Monitor loan repayments and follow up on defaults.
Staff Supervision & Performance Management
- Lead, train, and evaluate FOSA staff to ensure productivity and adherence to service standards.
- Conduct performance appraisals and recommend staff development programs.
- Foster a positive work environment that promotes teamwork and efficiency.
Risk Management & Compliance
- Implement internal controls to prevent fraud and operational risks.
- Ensure adherence to AML (Anti-Money Laundering) and KYC (Know Your Customer) policies.
- Prepare and submit regulatory reports to SASRA as required.
Business Growth & Innovation
- Recommend new FOSA products/services to meet member needs.
- Drive digital transformation in FOSA operations (mobile banking, agency banking).
- Participate in marketing initiatives to attract new members.
Qualifications & Experience
Academic & Professional Requirements
- Bachelor’s degree in Finance, Business Administration, Economics, or a related field.
- Minimum of 7 years of experience in banking, microfinance, or Sacco operations, with at least 3 years in a managerial role.
- A professional qualification is an added advantage.
- Diploma in Cooperative Management, Business Administration, Marketing, Customer Service, or related areas is an added advantage.
Key Competencies & Skills
- Strong knowledge of Sacco operations as required by SASRA, and FOSA management.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in financial analysis, risk management, and customer relationship management (CRM).
- Experience with core banking systems (e.g., FOSA software, ERP solutions).
- Strategic thinker with strong problem-solving abilities.
Personal Attributes
- High integrity and ethical standards.
- Member-centric approach with a passion for service excellence.
- Ability to work under pressure and meet deadlines.
- Innovative mindset with a focus on digital financial solutions.
Successful applicant will be required to meet the requirements of Chapter 6 of the Constitution of Kenya and will be expected to present the following documents within the first 3 months of engagement.
- Police clearance certificate (Certificate of good conduct).
- Tax compliance certificate from Kenya Revenue Authority (KRA).
- Clearance Certificate from Ethics and Anti – Corruption Commission (EACC)
- Clearance certificate from Credit Reference Bureau (CRB)
- Clearance certificate from High Education Loans Board (HELB)
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Reporting to: The Chief Operating Officer
Key Roles and Responsibilities
The office holder will be responsible for overseeing all Back Office Service Activity (BOSA) operations and in particular, the following:
- Credit Policy and Compliance
- Oversee adherence to lending policies and procedures throughout the credit administration process within the SACCO.
- Lead the development and enhancement of new loan products to meet market demands.
- Implement, evaluate, and update credit management strategies and procedures in alignment with organizational goals.
- Contribute to periodic reviews of the Credit Policy to reflect evolving business and regulatory requirements.
- Debt Recovery and Risk Management
- Plan, coordinate, and supervise debt recovery initiatives, implementing corrective measures for non-performing loans.
- Manage relationships with external debt recovery agencies and institutions.
- Ensure proper documentation and timely submission of legal evidence for court cases involving debt recovery, including witness preparation.
- Financial and Operational Oversight
- Prepare income projections for loan products and manage financial obligations within the loans department.
- Evaluate and recommend training programs to enhance staff competency in credit operations.
- Approve the release of securities/collaterals upon full loan repayment.
- Conduct periodic credit assessments to determine the creditworthiness of applicants.
- Reporting and Stakeholder Engagement
- Provide regular updates to the CEO on loan portfolio performance, including actionable recommendations.
- Collaborate with the Head of Finance to ensure compliance with policies and prudential standards.
- Team Leadership and Performance Management
- Establish departmental goals and oversee staff performance through appraisals.
- Supervise, coordinate, and motivate the credit operations team to achieve targets.
- Foster effective working relationships with other SACCO departments.
- Perform any additional duties as assigned by management.
Required Qualifications and Experience
Academic & Professional Requirements
For appointment to this position, a candidate must have:
- Bachelor’s degree in Finance, Accounting, Banking, Credit Management, or a related field.
- Professional accreditation in Credit Management, CPA (K), CISA, CPS, or equivalent.
- Registered with a recognized professional body in good standing.
- Diploma in Cooperative Management is an added advantage.
- At least 5 years in credit administration or loan management at a managerial level within a financial institution/SACCO.
Key Competencies & Skills
- Strong analytical and problem-solving abilities.
- Excellent communication, negotiation, and interpersonal skills.
- Detail-oriented, self-motivated, and results-driven.
Personal Attributes
- High integrity and ethical standards.
- Member-centric approach with a passion for service excellence.
- Ability to work under pressure and meet deadlines.
Successful applicant will be required to meet the requirements of Chapter 6 of the Constitution of Kenya and will be expected to present the following documents within the first 3 months of engagement.
- Police clearance certificate (Certificate of good conduct).
- Tax compliance certificate from Kenya Revenue Authority (KRA).
- Clearance Certificate from Ethics and Anti – Corruption Commission (EACC)
- Clearance certificate from Credit Reference Bureau (CRB)
- Clearance certificate from High Education Loans Board (HELB)
Method of Application
Use the link(s) below to apply on company website.
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