Latest Recruitment at Family Bank Ltd

• To provide branch-based financial products & services, follow up on pipeline of leads and to  grow branch customer base through pro-active sales activities.  

Key Responsibilities  

• Meet Business Banking sales targets both in number of accounts and volume and  deposits through cross selling to existing customers and acquiring new customers.  
• Generate new customers/ new company’s referrals from head office, existing customers,  or personal connections.  
• Prepare target audience/lead lists and sales activities plans; implement and fill in  accurately sales activities reports.  
• Conducts daily sales calls from prioritized lead lists with the objective of scheduling  companies visits / customer’s meetings.  
• Conducts daily company visits/ customer meetings with the objective of acquiring new  customers / selling bank products.   
• Receive, verify and certify against original; all account application documents and forms  from customer.  
• Check and verify the accuracy, completeness of the documents against the checklist 
• provide according to product lines; KYC/AML compliance requirements.  
• Ensure compliance with the Data Protection laws, policies and procedures of the Bank.  
• Responsible for identifying and reporting potential and actual Money Laundering Risk,  including suspicious transactions in accordance with the laid down AML policies &  procedures.  
• Follow up on accounts and products opening and process on system.   
• Communicate to customers on accounts declined  
• Handling and monitoring customer enquiries and complaints effectively to ensure  retention and loyalty  

KEY PERFORMANCE INDICATORS:  

• Goal focused and able to spot business opportunities  
• Builds networks and maintains strong relationships  
• Able to manage and influence others to achieve results  
• Has passion and drive to achieve results under difficult circumstances  
• Pleasant and able to relate well in diverse social set ups and teams   
• Upholds high standard of Professionalism, integrity and respect for others    

QUALIFICATIONS  

• Bachelor’s degree in commerce/business related field.  
• Have a minimum of three years working in the Banking Industry; with relevant experience  in product knowledge, analytics and risk management, those with experience in 
• Personal Banking will have an added advantage  
• Sound knowledge of the Banking Act and the regulatory framework in the Financial  Services Industry  
• Able to apply financial knowledge and skills to achieve business goals  
• Able to identify and minimize potential and inherent risks in banking   
• Communicates effectively and can explain complex Business issues  
• Proficient in the use of Banking and office management systems  
• Must not have been on Performance Improvement Plan (PIP) for the last one year.  

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Job Purpose:  

• To provide branch-based personal banking sales and service facility to individual customers  requiring standardized financial product and service solutions  

Key Responsibilities  

• Meet Personal Banking sales targets both in number of accounts and volume and  deposits through cross selling to existing customers and acquiring new customers.  
• Generate new customers/ new company’s referrals from head office, existing customers,  or personal connections  
• Prepare target audience/lead lists and sales activities plans; implement and fill in  accurately sales activities reports  
• Conducts daily sales calls from prioritized lead lists with the objective of scheduling  companies visits / customers meetings  
• Conducts daily company visits/ customer meetings with the objective of acquiring new  customers / selling bank products   
• Receive, verify and certify against original; all account application documents and forms  from customer.  
• Ensure compliance with the Data Protection laws, policies and procedures of the Bank.  
• Check and verify the accuracy, completeness of the documents against the checklist  provide according to product lines; KYC/AML compliance requirements  
• Follow up on accounts and products opening and process on system  
• Communicate to customers on accounts declined  
• Handling and monitoring customer enquiries and complaints effectively to ensure  retention and loyalty  

KEY PERFORMANCE INDICATORS:  

• Goal focused and able to spot business opportunities  
• Builds networks and maintains strong relationships  
• Able to manage and influence others to achieve results  
• Has passion and drive to achieve results under difficult circumstances  
• Pleasant and able to relate well in diverse social set ups and teams   
• Upholds high standard of Professionalism, integrity and respect for others    

QUALITFICATIONS  

• Bachelor’s degree in commerce/business related field  
• Have a minimum of two years working in the Banking Industry; with relevant experience  in product knowledge, analytics and risk management  
• Sound knowledge of the Banking Act and the regulatory framework in the Financial  Services Industry  
• Able to apply financial knowledge and skills to achieve business goals  
• Able to identify and minimize potential and inherent risks in banking        
• Communicates effectively and can explain complex Business issues  
• Proficient in the use of Banking and office management systems  
• Must not have been on Performance Improvement Plan (PIP) for the last one year.  

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Key Responsibilities: 

• Independently monitor and oversee all Treasury-related risk limits including exposure limits, stop-loss limits, 
• Value at Risk (VaR), counterparty exposure, rate tolerance, trader limits, and other policy-defined  thresholds. 
• Promptly escalate and report limit breaches and exceptions to the Market Risk Manager, with appropriate  root cause analysis and recommendations. 
• Monitor and review all deal amendments, cancellations, and rebooking in real-time to detect unusual  patterns or unauthorized activity; escalate any suspicious behavior or potential indicators of fraud in  accordance with the bank's escalation protocols. 
• Perform independent oversight of Treasury positions and ensure accurate aggregation of exposures across  books, desks, and counterparties. 
• Monitor intraday and end-of-day risk exposures, highlighting significant changes or emerging risks. 
• Independently verify deal pricing and rate application across FX, interest rate, and money market  instruments. 
• Validate mark-to-market and mark-to-model valuations for traded instruments and ensure pricing sources  are independent and reliable. 
• Prepare and distribute daily reports on Treasury activity, including P&L summaries, deal volumes,  breaches, and exception tracking. 
• Reconcile the global blotter and validate that FX position movements reconcile to opening balances. 
• Ensure accuracy and completeness of market data inputs, deal capture, and trade lifecycle events within  the Treasury system. 
• Review the risk profile and control requirements for new Treasury products prior to launch, ensuring  alignment with the bank's risk appetite. 
• Participate in the validation and periodic review of valuation and risk models used within Treasury. 
• Liaise regularly with Front Office, Risk, Finance, and Operations to ensure a coordinated approach to  Treasury control and reporting. 
• Assist in testing system enhancements, upgrades, or new Treasury platforms from a control and risk  perspective. 
• HR Department Doc.   
• Provide input into process improvement initiatives to enhance automation, reduce manual work, and  mitigate operational risk. 
• Ensure Treasury trading and -investment activities are conducted in accordance with internal policies,  regulatory frameworks, and global best practices. 
• Assist in preparing for internal and external audits, and support implementation of audit recommendations  related to Treasury controls. 
• Respond to ad hoc data and risk analysis requests from senior management, regulators, or other control  functions. 
• Contribute to strategic Treasury initiatives, such as system upgrades, risk framework enhancements, and  policy revisions. 
• Carry out any additional responsibilities assigned by the Market Risk Manager or Chief Risk Officer. 

The Person:  

• The ideal candidate must possess the following:  

Qualifications/Experience:  

• A bachelor's degree in quantitative discipline such as Finance, Economics, Mathematics, Statistics,  Engineering, or a related field. 
• Professional certifications such as FRM (Financial Risk Manager), CFA (Chartered Financial Analyst), ACI  Dealing Certificate, CPA, ACCA, or Financial Risk & Regulation (FRR) are highly desirable and will be  considered an added advantage. 
• Minimum of 3 years of relevant experience in the banking sector, with direct exposure to Treasury  operations, market risk, or Treasury product control. 
• Strong proficiency in data analysis and report generation, with the ability to derive actionable insights and 
• present recommendations clearly 

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• To support Family Bank’s credit risk management objectives by ensuring effective follow-up, recovery, and  resolution of delinquent loan accounts. The Collections and Recoveries Officer will be responsible for reducing non performing loans (NPLs), negotiating repayment terms with clients, and implementing recovery strategies in line  with the bank’s credit policies, regulatory guidelines, and customer service standards. 

Key Responsibilities: 

• Demand and enforce repayment of the bad debts.  
• Negotiate for repayment with bad debtors during recovery enforcement process.  
• Monitor arrangements for payments from bad debtors.  
• Attending public auctions as Family Bank representatives.   
• Attend/appearing in court for hearings when required as the Bank’s representatives.  
• Liaison with lawyers in recovery matters.  
• Under the guidance of the Assistant Manager, issue instructions to professional valuers to re-evaluate securities  held in preparation of realization.  
• Liaise with auctioneers in the realization of securities and monitoring auctioning process to satisfactory  conclusion.  
• Liaise with the Legal Department recovery litigations and where legal interpretations are required.  
• Managing effective relationships with internal and external customers. 
• Ensure effective communication to internal and external customers in writing (correspondence), on the phone  or in person.  
• Prepare, submit detailed and accurate reports from recovery assignments making actionable business-oriented  recommendations to management.  
• Maintain proper Debt Recovery documentation.  
• Ensuring compliance with regulations and the Bank’s policies and procedures.  
• Maintain the set budgets. 
• Evaluate cost/benefits, identify appropriate alternatives and make innovative initiatives to improve work  efficiency 
•  Any other official duties that may be allocated from time to time by management. 

The Person:  

• The ideal candidate must possess the following:  

Qualifications 

• Holds a bachelor’s degree in business, Accounts, Finance or related field. 
• Professional Credit or Debt recovery qualifications a plus.  
• Have a minimum of three (3) years practical experience with proven result-oriented track record in recoveries. 

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Job Purpose: 

• The Environmental, Social, Governance (ESG) and Climate Risk analyst will assist in developing climate risk,  environmental, social and corporate governance policies and procedures, as well as take part in ESG and climate  risk implementation programs in compliance with the Central Bank Guide on Climate Risk, CBK Guide on greening  taxonomy and Climate Risk Disclosure, Sustainable Finance Initiatives by Kenya Bankers Association, Family Bank  policies, IFRS S1 and IFRS S2 IFC performance standards and other internationally recognized best practices. 

Key Responsibilities: 

• Provide expertise on key issues related to environmental and social impact assessment and on sustainability  risks in the design, preparation, implementation of the Bank’s ESG Policies, CBK Climate Risk Disclosure 
• Framework and KGFT as well as best industry practices and standards such as IFC performance standards 
• Contribute to the revision of policies, strategies, guidelines, manuals, tools and procedures. 
• Provide capacity building on ESG and climate risk for the staff through e-learning modules, workshops, etc. 
• Work with internal teams in aligning ESG related data collection and using the data for reporting and decision making.  
• Work with the risk department in a risk assessment aimed at identifying areas of exposure within the Bank with  regards to ESG and Climate Risk as well as developing mitigating factors and ensuring that they are  implemented. 
• Embed ESG standards and climate risk within the Bank’s Operations. 
• Prepare and present E&S risk reports for internal leadership, including the ESG Manager and various  committees 
• Work with the credit and risk department to ensure that environmental and social due diligence is conducted  within the lending processes. 
• In conjunction with the risk department, identify all key potential social and environmental impacts and risks of  transactions and ensure that their magnitude and significance are well understood by and mitigated within the  Bank. 
• Capacity builds Bank customers in relation to applicable ESG policies, guidelines and project-specific  requirements. 
• Work with the Customer experience in responding and managing ESG-related complaints. 
• Any other official duties that may be allocated from time to time by management. 
• HR Department Doc.   

The Person:  

• The ideal candidate must possess the following:  

Qualifications 

• A Degree in Environmental Science, Social Studies, Development Studies, Impact investment, Sustainable  Finance, ESG & Climate Risk or another related field. 
• A master’s degree in a related field is an added advantage. 
• Professional qualification or certification in environment or climate risk related field. 
• At least 4 years of relevant experience in the financial sector in implementation of ESG and climate related policies. 
• Experience in lending processes and incorporating ESG and Climate Risk within the lending policies and  processes, including with IFC Performance Standards and Universal Standards for Social Performance  Management. 

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Job Purpose: 

• To ensure the effective and timely recovery of loans by engaging clients directly in the field, negotiating repayment  solutions, and minimizing non-performing loans (NPLs), in line with Family Bank's credit policy and customer service  standards. 

Key Responsibilities: 

• Negotiate for repayment with Mobile Loan debtors during Collection process through Tele-calling. 
• Keep call-logs of client responses, promises, follow-ups and case-closure reports 
• Monitor arrangements for payments from debtors. 
• Demand and enforce repayment of the bad debts. 
• Prepare, submit detailed and accurate reports from recovery assignments and make actionable business
• oriented recommendations to management. 
• Identify appropriate alternatives and make innovative initiatives to improve work efficiency 
• Managing effective relationships with internal and external customers. 
• Ensure effective communication to internal and external customers in writing (correspondence) on phone or in  person 
• Updating collections and recoveries manager on the progress of collection 
• Ensure full compliance on Credit Policy and Procedures 
• Response to queries relating to collections of mobile loans 
• Ensuring compliance with regulations and the Bank's policies and procedures 
• Any other official duties that may be allocated from time to time by management. 

The Person:  

• The ideal candidate must possess the following:  

Qualifications 

• Holds a bachelor’s degree in business, Accounts, Finance or related field. 
• Professional Credit or Debt recovery qualifications a plus.  
• Have a minimum of one (1) year practical experience with proven result-oriented track record in recoveries.  
• Experience in banking & legal/Credit background is a plus. 
• Honest and with high integrity.

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Job Purpose:

• The Relationship Manager will be responsible for developing and managing a portfolio of MSME  clients, identifying business opportunities, and ensuring seamless delivery of banking solutions. The role demands  a strong focus on business development, portfolio growth, risk management, and cross-selling to maximize MSME  revenue. 

Key Responsibilities: 

• Maintain a high level of client satisfaction in generating, managing and servicing a portfolio of MSME clients  while ensuring the bank becomes the choice for their Investment and Banking. 
• Identify and pursue new business opportunities to expand the MSME portfolio. 
• Drive sales of MSME Banking products, including lending, deposits, and investment solutions. 
• Develop and maintain a pipeline of potential clients and actively convert leads into business. 
• Responsible for sales, self-management, credit analysis, proper loan structuring, applicant interviewing,  and perceptive character judgment. 
• Maintain high professional standards and strive to provide quality services and competitive pricing to clients. 
• Leverage existing client relationships to cross-sell the bank’s full range of financial products. 
• Ensure exceptional client service by addressing client needs and providing tailored financial solutions. 
• Performing to plans as agreed, to drive profitability and increase market share. 
• Monitor MSME portfolio performance, ensuring delinquencies and non-performing loans (NPLs) remain  within acceptable thresholds. 
• Work in close co-operation with Business Intelligence, Credit and Risk teams to ensure that impairments  and losses are kept at a minimum 
• Ensure recoveries for own portfolio are done daily and maintain the NPL to below set targets. 
• Ensure full compliance with KYC, AML, and regulatory requirements, maintaining up-to-date client  records. 
• Adhere to the bank’s policies, standard operating procedures, and central bank regulations. 
• Managing your own portfolio and ensuring that risk profiles (book mix) are managed by sales of the  correct products within approved risk management criteria. 
• Coordinate with Credit Department to ensure applications are processed within agreed TAT and escalate  violations to the Head – MSME. 
• Work in close co-operation with the Credit teams to ensure all necessary documentation is completed and  all the procedures have been adhered to prior to drawn down. 
• Any other official duty that may be allocated from time to time. 
• HR Department Doc.   

The Person:  

• The ideal candidate must possess the following:  

Qualifications/Experience:  

• Bachelor's degree in finance, business Administration, organizational development, or related field. 
• Minimum 7 years of experience in MSME banking, with at least 5 years in a business development role. 
• Strong knowledge of credit analysis, risk assessment, and structured financing. 
• A master’s degree qualifications and experience are an added advantage. 
• Proven ability to build and manage high-value MSME relationships. 

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To develop and maintain relationships with women & youth clients, understand their financial needs,  promote suitable banking products and services, support their social and economic empowerment, thereby driving  the bank’s growth and contribution towards women’s and youth financial inclusion in Kenya.  

Key Responsibilities: 

• Client Acquisition and Retention 
• Identify and attract women clients, including entrepreneurs, small business owners, and individuals. 
• Build and maintain strong relationships to ensure client satisfaction and loyalty. Maintain a high level of  client satisfaction and position the Bank as the Bank of choice for the women.  
• Financial Needs Assessment 
• Understand the specific financial needs and goals of women clients. 
• Offer tailored financial products and services such as current, savings accounts, loans, insurance, &  investment options suitable for women. 
• Product Promotion and Cross-Selling 
• Promote banking products and services designed for women. 
• Cross-sell relevant financial solutions to meet the unique needs of women clients. 
• Financial Advisory and Education 
• Provide financial literacy sessions and advice to empower women to make informed financial decisions. 
• Educate clients about banking procedures, credit management, and investment opportunities. 
• Credit and Risk  
• Coordinate with Credit department to ensure applications are processed within agreed TAT, minimizing the  inherent and potential risks in all areas of business by working closely with the Risk Management Function  to ensure compliance with policies and procedures that provide assurance against risk in the overall Bank  Business 
• Customer Service and Support 
• Address client inquiries, resolve issues, and provide ongoing support across board 
• Ensure a positive banking experience to foster trust and long-term relationships. 
• Market Research and Outreach 
• Conduct outreach programs to increase awareness about women-specific banking products. 
• Collaborate with women’s groups, NGOs, and community organizations to extend banking services. 
• Form strategic alliances & partnerships with various Development institutions, focus groups and  associations. 
• HR Department Doc.   
• Monitoring and Portfolio Management 
• Monitor the performance of the client portfolio. 
• Identify and implement proper corrective measures where performance gaps exist within business targets. 
• Compliance and Reporting 
• Ensure adherence to banking regulations and internal policies. 
• Maintain accurate records of client interactions and transactions. 
• Data Analysis 
• Promotion of Women’s Financial Inclusion 
• Advocate for and implement initiatives that promote financial inclusion for women. 
• Support women entrepreneurs and small business owners in scaling their ventures. 
• Train & Manage our Non-Financial services calendar  
• Any other official duty that may be allocated by management from time to time. 

The Person:  

• The ideal candidate must possess the following:  

Qualifications/Experience:  

• Bachelor’s degree in business administration, Commerce, project management, organizational  development, or related field. 
• Minimum 5 years of experience in banking, with at least 3 years in business development. 
• Strong knowledge of Sales, Data analysis, risk assessment, gender Banking and Finance. 
• Marketing qualifications and experience are an added advantage. 
• Proven ability to build and manage relationships.