Latest Recruitment at Zipline International

ABOUT THE ROLE:

As a member of Zipline's Fulfillment Operations team in Walewale, North East, Ghana, you will be in charge of making sure delivery of medical products from Zipline distribution center to hospitals around the world are completed seamlessly. In order to achieve this, you will be involved in client support, quality assurance, inventory & warehouse tracking, and building relationship with our facilities.

WITHIN 1 MONTH: You will become a certified Fulfillment Operator, and take an active role in ensuring that you have all the tools and knowledge you require to get the job done. You will work with an advocate to track and report your progress against a clear set of training and certification KPIs.

WITHIN 3 MONTHS: You will be able to handle all communications with our customers and handle new challenges that arise with the team. You will work with a team and peer mentor to ensure you have full understanding of all the aspects of our supply chain, inventory management, and stakeholders.

WITHIN 6 MONTHS: You will be given more responsibilities such as drafting reports for our different stakeholders, collecting feedback from customers, compiling reports, and analyzing findings. You will also be able train new recruits on fulfillment material and shadow them during the first month

WITHIN 12 MONTHS: You will be able to process all deliveries autonomously and create new procedures as needed based on company growth and diversification of projects. You will play an active role creating new Fulfillment Operations strategy and collaborating with teams and leadership on ongoing projects.

RESPONSIBILITIES

• Customer Service & Order Fulfillment: You will be the first line when it comes to fielding orders from customers & ensuring they have a high quality & excellent experience.
• Inventory & Warehouse Management: Organizing and managing supplies and equipment to ensure as the company scales, proper management procedures are in place.
• Product Handling: Manage & prepare packages to be delivered via drone to the hospitals and clinics to ensure quality & speed of delivery.
• Best Practices & Safety Management: Work with a team to perform daily quality control, oversee safety and regulations at the Zipline distribution center.
• Strategic Improvement & Planning: Participate in constant analysis and improvement of Standard Operating Procedures based on community feedback, and government and company requirements.
• Forecasting: Predicting & modeling volumes of supply chain.

QUALIFICATIONS

• Preferred: Bachelors in Sciences preferably in Biotechnology, Pharmacy, Nursing, Biomedical Laboratory and Microbiology
• Full professional proficiency in spoken and written English

REQUIREMENTS

• Passionate about making sure that each component of our supply chain and order processing is handled perfectly
• Understanding of handling, supply chain, and inventory management, preferably of medical products
• A problem solver who gets excited about making processes more efficient by analyzing our historical trends
• Proactive with excellent organization and attention to detail, with strong analytical and problem-solving skills
• Obsessed with customer experience and making sure the quality of our deliveries always exceeds expectationsUpbeat and positive, a collaborator who wants to succeed while also helping teammates grow

BENEFITS

• Training: FulfillmentOperations team will go through a rigorous training process as part of the onboarding process. This training will be across multiple teams, so you will learn not only about customer success but also drone operations and fulfillment.
• Professional Development: Zipline is a fast growing startup and there will be many opportunities for you to rise as a leader, taking on more responsibility, and having more direct input into our processes and strategy
• Benefits: Zipline offers benefits to its team including health insurance, access to a library of management books, and more.

If you don't fit this description, but you are passionate about what Zipline does and you are willing to learn everything it takes to excel at this job, please prove it t us in your answers to our application questions!

We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!

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The Zips (our delivery drones) are the core of our business, and Flight Operators play a critical role in keeping everyone at our distribution centers and neighboring communities safe. This role is crucial to us because we are setting up a new Distribution Center, and need some incredible Flight Operators to make sure our drone deliveries are completed seamlessly.

WITHIN 1 MONTH: You will receive elite Zip training that includes professional courses as well apprenticeship with the rest of the Flight Ops team to learn on the job.

WITHIN 3 MONTHS: You will become a certified Flight Ops professional - Being able to handle Pre-flight, Post-flight, Launching Zips, and incident response alone, and have a thorough understanding of Zip hardware.

WITHIN 6 MONTHS: You will have mastered vehicle maintenance, troubleshooting recurring incidents and processes with the Africa-based and California-based. You will be responsible to contribute on a daily basis regarding process and vehicle improvements.

WITHIN 12 MONTHS: You will be looked to as someone to run the Nest, fielding questions from your team and helping onboard new apprentices coming on-board. Zipline is expanding rapidly, and peer-mentors will become a crucial part to scaling up

RESPONSIBILITIES

• Take Off: Conduct pre-flight inspection with Zips, Work with Flight Controllers to launch Zips, Prepare ground equipment for inbound Zips
• Drone & Technical Maintenance: Perform Zip field maintenance and repair any AVC that have experienced incidents
• Troubleshooting: Collaborate with locally-based and USA-based engineering team to troubleshoot & optimize issues
• Collaboration: Work with a team to scale drone deliveries to 100+ deliveries per day at one distribution center

QUALIFICATIONS

• Degree or Diploma in Mechanical/Electrical/Aerospace Engineering OR
• 3+ years working experience as a Maintenance Technician for Aircrafts, Power Turbines, Mining Equipment, or other Complex Technical Equipment
• Full Professional Proficiency in spoken and written English

REQUIREMENTS

• Hands-On Attitude: Must enjoy hands-on work and be adept at working with mechanical or electrical systems
• Strength: You will be lifting up to 50lbs. objects regularly :)
• Poise: Maintain a cool head under high pressure situations
• Extremely process & detail-oriented
• Ability to maintain focus during extended daily flight operations
• Comfortable troubleshooting mechanical and electrical issues with complex, battery-operated machinery

BENEFIT

• Training: Flight Operation team will go through a rigorous training process as part of the onboarding process. This training will be across multiple teams, so you will learn not only about customer success but also drone operations and fulfillment.
• Professional Development: Zipline is a fast growing startup and there will be many opportunities for you to rise as a leader, taking on more responsibility, and having more direct input into our processes and strategy
• Benefits: Zipline offers benefits to its team including health insurance, access to a library of management books, and more.

If you don't fit this description, but you are passionate about what Zipline does and you are willing to learn everything it takes to excel at this job, please prove it to us in your answers to our application questions!

We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!

go to method of application »

Zipline is expanding rapidly internationally and we are hiring someone to join our Ghana Aviation Systems Integration Team.

This key role will;

•  work with our Business Development team in order to obtain regulatory approval from the GCAA to expand into Ghana
•  serve as the liaison between our engineering team and Ghanaian regulatory bodies to prepare for new technology advancements, and
•  manage the relationships and communications strategy between Zipline Ghana operations and the GCAA.

WITHIN 1 MONTH:

You will have begun working with our head of Global Regulatory Affairs to gain a deeper understanding of how Zipline works with regulators in the aviation industry.

WITHIN 3 MONTHS:

You will own the process of getting and maintaining regulatory clearance in Ghana.

WITHIN 6 MONTHS:

You will develop training material for stakeholders and internal teams about our approach to regulatory opportunities and challenges within Ghana.

Requirements

• You live and are legally permitted to work in Ghana
• You have at least 5 years of experience working with and managing relationships with the GCAA
• You are smart, hungry, and have a "whatever it takes" attitude
• You are an excellent spokesperson. You're a proven communicator with senior executives and can train people in new policies and procedures
• You have the ability to navigate an ever-changing regulatory landscape and build relationships with regulatory partners
• You are technically savvy and able to educate the rest of Zipline’s team on regulatory requirements and risks in Ghana
• You are passionate about Zipline’s mission

Optional Requirements

• Experience with the aviation industry (even as a hobby)
• Demonstrates strong understanding of complex technology

When you join the Zipline team, you also accept upon yourself the opportunity to develop your skills in the industry and learn from the other industry experts at Zipline. You are fast-tracked in career development around how to be a leader who empowers teams and colleagues, and you begin collaborating daily with a global team that is committed to saving lives everyday.