Openings at Fairmont Hotels & Resorts

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21 

What you will be doing:

Reporting to the Executive Sous Chef, responsibilities and essential job functions include but are not limited to the following: 

• Manage the colleague restaurant ensuring a smooth service delivery as well as assisting with other sections as required
• You will control the pass when required and ensure food costs are kept to within the budget along with managing labour costs
• Ensure high quality and presentation of food provided to guests, according to property standards and timeframes of service
• Lead, train and mentor junior kitchen staff
• Maintain a safe clean and organised work environment with emphasis on high food safety standards

Your experience and skills include:

• Leadership experience within a professional kitchen environment
• Demonstrated experience with dietary requirements including creating menus to suit those requirements
• Demonstrated experience and understanding of adhering to local regulations concerning health, safety, or other compliance requirements & an understanding of HACCP management
• With culture at the core of this business, you will be a leader invested in your staff, their development and productivity
• A food Safety Supervisor certificate is desired
• High levels of organisation & time management skills

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What is in it for you:

• Learning programs through our Academies and the opportunity to earn qualifications while on internship
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21 

What you will be doing:

• Assist guests regarding menu items in an informative and helpful way
• Have full knowledge of beverage lists and promotions, menu items and preparation methods
• Follow all safety and sanitation policies when handling food and beverage
• Provide an exceptional Food & Beverage service to our guest
• Follow the luxury F&B Standards and procedures

Your experience and skills include:

• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Strong interpersonal and problem solving abilities
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively and collaboratively as part of a team
• Possibility of making a study agreement of at least 6 months

go to method of application »

What is in it for you:

• Learning programs through our Academies and the opportunity to earn qualifications while on internship
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21 

What you will be doing:

• Provide a welcoming personality to all Heartist of the talent & culture office.
• Handling colleague personal information with the utmost care to follow Fairmont standards.
• Organize recognition and training events.
• Assists with planning and execution of Talent Acquisition process.

Your experience and skills include:

• Excellent interpersonal, communication and organizational skills.
• Ability to prioritize work in an environment with multiple interests.
• Ability to handle complex and confidential information with discretion.
• Competency using a variety of computer softwares.
• Strong interpersonal and problem solving abilitie.s
• Highly responsible & reliable.
• Ability to work cohesively as part of a team
• Possibility of making a study agreement of at least 6 months

go to method of application »

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21 

What you will be doing:

Reporting to the Chef Steward, responsibilities and essential job functions include but are not limited to the following: 

• Responsible for the cleanliness and sanitizing of all surfaces
• Keeping floors and work areas clear of hazards and obstruction
• Responsible of the operation of kitchen cleaning equipment

Your experience and skills include:

• Organized and a great team player
• Passionate about maintaining a clean and safe working environment
• Understanding of food safety and hygiene

go to method of application »

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21 

What you will be doing:

Reporting to the Outlets Manager, responsibilities and essential job functions include but are not limited to the following: 

• Provide a warm and friendly welcome, leading guests and seating them at their table
• Take telephone bookings and maintain a clear and organized reservations system
• Maintain cleanliness of hostess station and surrounding areas, as well as of all menus
• Correct preparation of all necessary operational materials
• Effectively control guest flow in the restaurant ensuring maximum turnover
• Maintain and update guest database on a daily basis
• Drive ALL memberships and credit points to guests using the assigned system on a daily basis.
• Perform all opening, closing and side duties and fill out the required checklists
• To ensure full knowledge and understanding of LQA and Hotel Standards and to implement them in all interactions whilst working to maximum efficiency to ensure a smooth operation, guest satisfaction and Service Excellence
• Must have strong F&B and menu knowledge in order to describe the dishes and advice our guests accordingly through actively studying the menus and taking part in trainings and monthly quizzes
• To have a strong understanding of all allergens and dietary requirements and follow the SOP for guest allergies strictly
• Must follow all processes and SOP’s strictly and efficiently as instructed by the Assistant Outlet Manager
• To undertake service training lead by the outlet Trainer/Leader to ensure full capability in understanding and executing service standards
• Address all guests by name to create a personalized service and adhere to the Raffles Service Culture and Solo standards
• Recognize and acknowledge all our regular and VIP guests and their preferences
• Update the Outlet Leader and Colleagues during briefings and service on guest’s preferences and update any new preferences in Opera for in House guests and on the given external booking system for Patrons.
• Follow the process of escalation by immediately reporting any complaints, incidents, guest issues or any other challenges to the Outlet Leader to ensure an efficient solution is found.
• Where needed to make/maintain all food/beverage labels for daily rotations of the buffet and working closely with the culinary team to update changes, including last minute requests for the buffet
• To ensure that all reports related to the outlet are well maintained and completed as per schedule and in a timely manner
• Maintain good working relationship with own colleagues, and all other departments
• Learn safety, sanitation and hygiene policies
• Able to account and handle cash effectively, efficiently, with integrity and follow established and proper accounting procedures 
• Train service Team in hostess duties and standards to ensure a common understanding
• Ensure the restaurant is ready to receive guests prior to opening and that both Service Team and tables are ready in line with opening standards
• Carry out any other duties as and when assigned by the Outlet Leader/Management of the Hotel
• Fulfill the expectations of the Outlet Leader in regards to discipline, grooming standards and punctuality
• Support fellow Solo colleagues within the Outlet where and when required in order to ensure a seamless experience for our guests and colleagues alike be it in the Bar, Sections, Back Area etc. while ensuring that your duties are completed to the highest level and standard
• Support the Team to conduct daily/weekly/monthly equipment inventories to ensure a standard stock of all essential materials and equipment and report any discrepancies to the Outlet Leader.
• Ensure proper segregation of the waste management are applied at all time as part of the planet 21 initiative
• To assist the Outlet Leader in liaising with other departments such as Housekeeping, Stewarding and Engineering to ensure a high standard of cleanliness and maintenance is maintained at all times
• Take responsibility for the cleanliness of the Outlet, following a ‘clean as you go’ mentality
• Maintain the ALL SAFE standards throughout the department and ensure all safety and hygiene procedures are strictly followed
• Have good knowledge of our outlet goals and use skills such as upselling to assist in reaching the targets
• Actively contribute to strong communication within the team, both verbally and in the team WhatsApp group
• Maintain complete knowledge of all F&B services, outlets and other hotel services in order to advise all guests accordingly
• Ensure that outlet logbooks, files, tracking sheets and other financial reports are being kept up to date to ensure accurate tracking is followed at all times
• Assist other Food & Beverage Outlets in their operations within peak times when needed

Your experience and skills include:

• Excellent reading, writing and oral proficiency in English
• Computer knowledge (Microsoft Excel, Word, PowerPoint) 
• Eagerness to learn and share knowledge with the Team
• A positive, energetic and motivated personality and professional attitude
• Must be well-presented and professionally groomed at all times
• A hardworking attitude who is ready to complete all duties, responsibilities and additional tasks set by the Outlet Leader with positivity
• Strong interpersonal and communication skills
• Must always have a friendly attitude, develop strong working relationships with all colleagues and Leaders, demonstrating respect and understanding
• Use professional verbal language and body language at all times
• Hospitality Studies is preferable
• Strong reading, writing and oral proficiency in the English language
• A second foreign language is a plus

go to method of application »

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21 

What you will be doing:

Reporting to the Executive Sous Chef, responsibilities and essential job functions include but are not limited to the following: 

• Oversees daily kitchen operation and sets direction of Culinary department
• Contribute to and execution of preparation of financial forecasts and budgets; instrumental in taking steps to assist the division in exceeding Food and Beverage financial targets
• Ensuring proper inventory control and ordering practices are utilized
• Meeting or exceed goals as identified through employee engagement surveys and hotel culture
• Leading initiatives to guarantee Guest Satisfaction Scores, LQA and Reputation performance score are overachieved
• Training and development of culinary team members with emphasis on team leads, food presentation and preparation methods
• Executive Sous Chef will ensure the kitchen is maintained in optimum condition according to local health and safety laws and Fairmont/Accor standards
• Strives to advance his/her knowledge, skills and abilities and consistently shares same with others
• Instrumental in running a department that meets Health & Safety committee objectives
• Delegation, planning and communication with subordinate culinary leaders
• Will be the key player in menu development and implementation of banquet, restaurant and lounge menus with consideration to concept, food trends, Guest Satisfaction results & food cost
• Lead kitchen and department head meetings

Your experience and skills include:

• Minimum of 10 years hospitality experience with 5 years’ experience at the management level with luxury and large hotel experience
• Experience working in remote locations
• Valid trade qualifications
• Exceptional organization skills to manage a large banquet and event operation
• Excellent oral and written communication skills
• A team player with the ability to train, coach and motivate employees.
• Product and quality obsessed with good knowledge in menu engineering and design.
• Previous experience scheduling of a large culinary team
• Proficient understanding of labor costs and productivity
• Versed on calculation of food cost; Experience with conducting food inventories and understanding of inventory turn-over
• Understanding of safe work practices and initiatives to reduce or eliminate accidents
• Self-motivated, detail oriented and well organized with creative flair

go to method of application »

What is in it for you:

• Learning programs through our Academies and the opportunity to earn qualifications while on internship
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21 

What you will be doing:

• Working as part of the kitchen team this position involves food preparation and presentation with flair for breakfast, lunch and dinner for A la Carte, room service, functions and buffet service
• Maintains a clean and hygienic work environment whilst ensuring a product of high quality and presentation standards
• Demonstrate commitment to customer service for internal and external customers
• Prepare and present menu items showing variety and flair
• Ensure strict stock rotation and minimum wastage.  Have stock control procedures implemented and maintained
• Prepare and ensure availability of mis en place as required
• Keep all working areas clean and tidy.  Ensure all equipment is maintained, serviced and cleaned.  Report any problems to the Executive Sous Chef
• Be familiar with other areas in the Kitchen so when called upon, assistance can be provided.
• Attend and actively participate in all WH&S training required of you by the Hotel.
• Maintain standards of hygiene for food handling and presentation as prescribed by council / legislative regulations.
• Ensure all equipment is kept in good working order and used only for the purpose for which it was intended. Report all broken or damaged departmental equipment to your Supervisor and record on appropriate maintenance report form.
• Participate in scheduled training and development programs provided by the Hotel to improve self and department standards and attend departmental meetings as required.

Your experience and skills include:

• Possibility of making a study agreement of at least 6 months
• Proficient in the English language
• Creative person with great attention to detail
• Proactive and reactive, with a positive attitude, and a good disposition to work as a team