Careers at Tatu City Limited

RESPONSIBILITIES:

The Telecom Manager manages the Telecom business production process in the Company through the technical, sales and field teams to deliver world-class Internet & ICT Services to internal and external clients efficiently and effectively. The position is critical to maintaining and improving technical delivery standards and overall technical set-up, fault management, driving sales and marketing initiatives to deliver on business growth plans, enhance brand visibility, and foster customer engagement.

Other responsibilities:

• Work with the Head of Utilities to develop a business plan for Fahari Link and formulate compelling products and services to drive business growth.
• Plan network infrastructure, systems and human resources to accommodate upgrades necessitated by a growth in subscribers, a change in customer utilisation patterns or technological advancements in line with business plans.
• Generate detailed weekly reports for the Head of utilities or their designate, providing insights on sector developments, regulatory updates, and operational challenges. Offer actionable recommendations for overcoming these challenges.
• Liaise with external suppliers (e.g. international bandwidth providers, Telecommunication companies and equipment/software vendors) to ensure cordial working relationships for the ease of procurement of their services
• Supervise technical and sales teams to deliver world-class service to customers.
• New telecom products idea generation, idea screening, concept development and testing, building a market strategy, product development, market testing, and market commercialisation of new products. Conduct market research to identify potential customers and market segments.
• Ensure appropriate use of all technical and production resources, including human resources, ensuring maximum efficiency while continuously improving.
• Build and maintain relationships with existing clients to ensure satisfaction and retention.
• Represent the company at industry conferences, trade shows, and networking events.
• Stay updated on industry trends, competitor activities and customer preferences.
• Any other duties assigned by the supervisor

REQUIREMENTS

Hard skills and experience:

• 10+ years of proven experience in a similar managerial position, preferably in the Internet/Telecom business sector.
• A relevant bachelor’s degree / BSc Computer Science / IS/IT/ Electrical Eng/Telecom or any other relevant degree. MBA, CISA, and PMP certifications may be advantageous.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Excellent understanding of the technical and business aspects of the Telecom Business
• Creative thinking with the ability to develop innovative business strategies.
• Ability to work under pressure and meet business-set targets.

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RESPONSIBILITIES:

The Facilities Supervisor at Tatu City is responsible for overseeing the maintenance and operation of all facilities, infrastructure, and other assets under City Management. This includes ensuring a safe, functional, and aesthetically pleasing environment for all residents and visitors. The Facilities Supervisor will coordinate and supervise maintenance staff, manage vendor relationships, and ensure compliance with safety regulations. The Facilities Supervisor will also manage the city’s vehicle fleet, ensuring proper maintenance and efficient utilisation.

Key Responsibilities:

Maintenance Management:

• Oversee routine and preventive maintenance of buildings, equipment, infrastructure and all assets under City Management.
• Create and maintain an inventory of all assets within all facilities and under City Management.
• Develop and implement planned preventive maintenance schedules and ensure timely completion.
• Inspect facilities regularly to identify, document, track and resolve issues.

Fleet Management:

• Manage the city’s fleet of vehicles, motorbikes and e-bikes, ensuring regular maintenance and repairs.
• Monitor vehicle usage and fuel consumption to optimise efficiency.
• Coordinate with drivers and ensure compliance with all transportation regulations.
• Maintain detailed records of vehicle service history and operational costs.
• Manage the company’s fleet management system
• Coordinate with the legal team on all insurance and e-citizen-related aspects of vehicles

Team Supervision:

• Lead and manage the facilities maintenance team, providing guidance and support.
• Coordinate training and development programs for team members.
• Conduct performance evaluations and provide feedback.

Vendor Coordination:

• Manage relationships with contractors and service providers.
• Oversee the procurement of maintenance supplies and equipment.
• Ensure that all contracted work is completed to the highest standards.
• Implement all internal SOPs related to vendor management

Safety and Compliance:

• Ensure compliance with health and safety regulations.
• Develop and implement safety protocols and emergency response plans for works under their scope
• Coordinate with the EHS team to conduct regular premise inspections, safety audits and drills.

Budget Management:

• Assist in the preparation of the facilities budget.
• Monitor expenses and ensure cost-effective management of resources.
• Review and approve invoices related to facilities maintenance.

Customer Service:

• Address and resolve facilities-related issues raised by stakeholders.
• Maintain open communication with all stakeholders to ensure satisfaction.
• Implement feedback mechanisms to improve service delivery.

Project Management:

• Plan and oversee renovation and refurbishment projects as may be directed.
• Coordinate with architects, engineers, and construction teams as necessary.
• Ensure projects are completed on time and within budget.

REQUIREMENTS

Hard skills and experience:

• Bachelor’s degree in Construction Management, Real Estate, Engineering, or a related field.
• Minimum of 5 years of experience in facilities management, with at least 2 years in a supervisory role.
• Strong knowledge of building systems, maintenance procedures, and safety regulations.
• Excellent leadership and team management skills.
• Proficient in using work management tools.
• Excellent report writing skills.
• Strong problem-solving and decision-making abilities.
• Excellent communication and interpersonal skills.