About the Role:
This role is critical in fostering a fair, inclusive, and psychologically safe workplace across the CIC Group. It combines proactive Employee Relations (ER) management with strategic wellness integration to enhance employee experience and shape organizational culture.
Key Responsibilities
Employee Relations 60%
- Drive execution of a values-driven Employee Relations strategy that fosters trust, accountability, and alignment with organizational culture.”
- Integrate wellness insights into ER frameworks to create a holistic employee experience.
- Drive initiatives that promote fairness, resilience, and engagement in a fast-evolving environment.
- Proactively manage ER issues across the group, including grievances, disciplinary actions, and performance concerns.
- Standardize ER practices across all markets and ensure compliance with governance frameworks.
- Review grievance management frameworks to ensure fair, timely resolution and leverage insights for culture improvement.
- Manage and review anonymous reports with confidentiality and integrity, identifying trends for preventive action.
- Provide clear communication to stakeholders throughout grievance processes, ensuring transparency and trust.
- Implement safe channels for feedback and foster psychological safety.
- Provide ER reporting and insights for continuous improvement.
Wellness Integration (20%)
- Coordinate the deployment of a holistic Wellness Framework.
- Review and manage wellness programs addressing physical, mental, and emotional health.
- Track and report wellness metrics, integrating insights into ER strategies.
- Promote mental health awareness, resilience training, and stress management initiatives.
- Drive communication and engagement for wellness programs through internal channels.
- Review employee engagement feedback and identify key wellness drivers for integration into the people strategy
- Review wellness data to determine trends and use insights to refine the wellness initiatives.
Culture and Employee Experience (20%)
- Actively contribute to the design and deployment of the culture integration (values) programs and employee experience
- Contribute to the design and implementation of culture and employee experience initiatives, including behaviour change strategies, targeted communication campaigns, and storytelling approaches to reinforce desired cultural norms and values
- Embed DEI principles into ER and wellness strategies.
- Partner with the People and Culture leadership to advance inclusive practices and flexible work practices.
Who We’re Looking For
Qualifications
- Bachelor’s degree in a business-related field.
- Post-graduate Diploma in Human Resource Management.
- 8+ years in as a HR generalist role with exposure in all aspects of the employee life cycle
- At least 3 years of experience in an Employee Relations role.
- Understanding of employee wellness and its integration into ER management.
- Experience in employee relations management, case management, wellness program design, and ER frameworks.
Key Competencies
- Agile thinker with strong problem-solving skills.
- Excellent stakeholder management and communication.
- Ability to work in a fast-paced, evolving environment.
- Strong analytical and data-driven decision-making capability.
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About the Role:
Reporting to the Assistant Manager Fraud Prevention and Investigation, the role holder will conduct objective, fair, thorough, unbiased, and timely digital forensic investigations into allegations of fraud, waste, abuse, or other misconduct committed against the company. The role involves the collection, preservation, analysis, and presentation of digital evidence in support of internal investigations and potential prosecution of technology-related malpractices. The incumbent ensures evidentiary integrity, supports enforcement actions, and contributes to the prevention and deterrence of fraud through forensic readiness and technical expertise.
Key Responsibilities
Digital Forensic Investigations
- Identify, acquire, preserve, and analyze digital evidence from various sources including computers, mobile devices, email servers, databases, and cloud systems.
- Recover, reconstruct, and interpret deleted, encrypted, or damaged data relevant to fraud or misconduct cases.
- Conduct forensic imaging and maintain a strict chain of custody for all evidence collected.
- Utilize forensic software and tools to examine data and uncover relevant information for ongoing investigations.
- Prepare comprehensive forensic reports and technical exhibits to support internal investigations, disciplinary hearings, or legal proceedings.
- Provide expert testimony or witness statements in disciplinary or court proceedings where required.
- Provide expert testimony or witness statements in disciplinary or court proceedings where required.
Fraud Detection and Investigation
- Collaborate with fraud investigators, internal audit, risk management, and legal teams in identifying digital trails of fraudulent activity.
- Conduct forensic reviews on systems implicated in cases of data manipulation, unauthorized access, or cyber-enabled fraud.
- Conduct digital fraud risk assessment to give reasonable assurance on the integrity of company systems
- Support proactive detection of fraud trends by analyzing digital evidence patterns, anomalies, and emerging fraud schemes.
- Provide technical expertise in designing fraud prevention controls and enhancing systems security posture.
Incidence Response and Evidence Management
- Support incident response efforts involving data breaches, cyberattacks, or insider threats.
- Develop and maintain procedures for evidence handling, documentation, and storage in compliance with legal and regulatory requirements.
- Ensure proper chain-of-custody protocols, data integrity and data protection principles are adhered to during all investigations and handling of digital evidence.
- Maintain readiness of forensic tools, software licenses, and secure forensic lab environments.
Forensic Readiness and Continuous Improvement
- Develop and implement digital forensics policies, standard operating procedures (SOPs), and guidelines.
- Keep abreast of emerging technologies, forensic methodologies, and legal developments impacting digital evidence management.
- Conduct training and awareness programs for investigators and staff on evidence preservation and reporting procedures.
- Participate in fraud risk assessments and recommend control improvements based on forensic findings.
- Document all findings and prepare reports that will be used both internally and during prosecutions.
- Prioritize follow-up on control enhancement recommendations after closure of an assignment.
- Prepare investigation findings report for internal use and support law enforcement agencies in prosecutions where necessary.
- Performs other duties to support the operational function of the Investigation Unit as determined by the Head of Investigations or Designate.
- Attend Court as a witness in support of such evidence.
Who We’re Looking For
Qualifications
- BSc from a recognized University preferably in Computer Science, Information Technology, Cybersecurity, Criminal Justice Studies, or a relevant field.
- Certification in digital forensics (e.g., Certified Cyber Forensics Professional, GIAC Certified Forensic Analyst, CFCE (Certified Forensic Computer Examiner), or CEH (Certified Ethical Hacker))
- CFE / CISA / CISM or other relevant certification is an added advantage
- At least 2 years’ experience in fraud / forensic investigations
- Proven track record in investigating technology-driven fraud or misconduct cases.
Key Competencies
- Conflict resolution with display of good interviewing and interrogation skills
- High levels of integrity and confidentiality in data and information management
- Excellent digital forensics analytical and report writing skills
- Ability to use both forensics and analytical tools to extract information from data set
- Emotional intelligence and a high degree of cultural sensitivity
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