Vacancies at Glee Hotel

Job Summary

• Receives, Seats guests and manages the seating chart. Monitors restaurant activity to determine seating and dining flow. Responds to guest inquiries and requests in a timely, friendly, and efficient manner. Performs opening and closing duties, as needed.

Key Requirements:

• Previous work experience as a Host/Hostess or Waiter/Waitress.
• Clear Understanding of restaurant etiquette.
• Knowledgeable in health and safety regulations.
• Good command and experience in managing reservations.
• Ability to Demonstrate customer-service skills and team player
• Smart communication skills (via phone and in-person)

Minimum education:

• Diploma / Certificate in Food and Beverage Sales and services

Minimum experience:

• Computer literate in Microsoft Window applications and or relevant computer applications required.
• Working knowledge of hotel system micros and Material Control.

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• welcoming and seating guests, taking guest orders, communicating them effectively to the kitchen and in addition, memorizing the menu and offering recommendations to upsell appetizers, desserts, or drinks.

Key Requirements:

• Excellent customer service skills.
• The ability to work well with others.
• The ability to accept criticism and work well under pressure.
• Very attentive to details.
• Excellent verbal communication skills.
• A desire to help people.
• Active listening skills.
• Endurance to walk and stand for long hours.
• Sharp and good memory
• Ability to remain calm and professional with difficult customers.
• Excellent interpersonal skills.

Minimum education:

• Diploma / Certificate in Food and Beverage Sales and services

Minimum experience:

• Computer literate in Microsoft Window applications and or relevant computer applications required.
• Working knowledge of hotel system micros and Material Control.

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• The Sales Coordinator acts as a brand ambassador for the hotel, reflecting the company culture and values. All work is carried out in accordance with company policies, procedures and service concepts according to local requirements and regulations.

Key Requirements:

• An open, positive and communicative personality
• Personal integrity, with the ability to work in an environment that demands excellence, time and energy
• Commitment to exceptional guest service with a passion for the hospitality industry
• Ability and skills to provide high-level administrative support by conducting research, preparing statistical reports,
• collecting and processing sensitive data, resolving guest issues and also perform clerical functions.
• Should be highly organized and set up effective tracking reports for sales team members
• Maintains proper flow of information within the hotel by reviewing sales work file of assigned accounts.
• Assists colleagues to perform similar or related jobs when necessary.
• Ensures guest satisfaction by attending to their requests and inquires courteously and efficiently.
• Accepts flexible work schedule necessary for uninterrupted service to hotel guests and stakeholders.
• Continuously seeks to improve the department’s efficient operation, and knowledge of own job function.
• Excellent report writing and guest communication ( both written and oral) skills
• Demonstrated ability to manage multiple complex processes under pressure is essential
• Must have an eye for detail and be logical
• Ability to proactively plan and manage the communication and activities between sales team and other departments

Minimum education:

• Degree / Diploma in Business Management

Minimum experience:

• Previous sales or administrative experience in a busy sales & marketing department (hospitality- 5 or 4 star)
• Computer literate in Microsoft Window applications and or relevant computer applications required
• Working knowledge of hotel system ( including the property management system)