Vacancies at Jubilee Insurance

Job Ref. No: JHIL 150

Role Purpose

The Claims Registrar will be responsible for the efficient assessment and registration of claims in strict adherence to established standards, policies, and procedures. The role requires a keen eye for detail, ensuring accuracy and compliance throughout the claims process. Additionally, the role holder will be expected to maintain a high level of productivity by consistently meeting daily targets, demonstrating both efficiency and reliability in delivering quality service.

Main Responsibilities
Operational

• Verification of Member and Provider Details – Thoroughly review and confirm the accuracy of member, scheme, and provider information before data entry to ensure seamless claims processing.
• Precise Data Capture – Accurately input claim details into the system from claim documents, minimizing errors and maintaining data integrity.
• Efficient Claims Indexing – Systematically categorize and index claims using the Invoice ID for easy retrieval and streamlined processing.
• Quality Control for Scanning – Identify and flag claims requiring rescanning due to poor legibility, ensuring that all records are clear and complete for assessment.
• Collaborative Issue Resolution – Engage experienced staff for guidance and clarification on complex cases, ensuring claims are processed correctly and efficiently.
• Claims Validation and Vetting – Carefully assess the validity of services provided by verifying treatment details, benefit coverage, provider panel adherence, and treatment costs to uphold compliance and prevent discrepancies.
• Communication and Notation – Utilize the Notes function to alert approvers of any irregularities or notable observations during the registration process, enhancing transparency and decision-making.

Corporate Governance

• Ensure strict adherence to industry regulations, insurance claims protocols, and corporate policies to safeguard the organization’s integrity and mitigate legal risks.
• Uphold the laws and regulations of Kenya, including insurance claims procedures, anti-fraud measures, and internal risk controls, while ensuring company policies are implemented consistently across all claims processes.
• Ensure all claim-related documentation is accurate, secure, and audit-ready, minimizing exposure to fraud and regulatory penalties.

Culture

• Promote ethical decision-making in claims adjudication, ensuring claimants are treated with respect and fairness while upholding the company’s reputation as a responsible corporate citizen.
• Champion initiatives that enhance employee engagement, resilience, and a shared commitment to excellence.
• Create personalized development plans that align with your career aspirations and the organization's objectives

Key Competencies

• Strong background in medical claims assessment, including knowledge of medical terminology, coding (ICD-10, CPT, HCPCS), and treatment procedures.
• Experience working with insurance regulatory compliance, fraud detection, and risk mitigation in claims processing.
• Familiarity with policy interpretation and customer service in handling claims disputes and resolutions.
• Proficiency in claims management systems and data analysis tools used in health insurance.
• Hands-on experience coordinating with healthcare providers, underwriters, and legal teams to validate and process claims efficiently.

Academic and Professional Qualifications

• Bachelor's degree /Diploma in Nursing, Clinical Medicine, Healthcare Management, or a related field.
• Relevant certifications in customer service or customer experience are advantageous.

Relevant Experience

• At least 1 years’ of experience in health insurance claims processing, adjudication, or claims management.
   

go to method of application »

Job Purpose

• The Head of Business Applications is responsible for overseeing the strategic planning, development, implementation, and continuous improvement of core business applications supporting all lines of business (Life, Health and Asset Management). This role ensures that the company’s application landscape aligns with business objectives, enhances operational efficiency, drives digital transformation, and supports innovation.

Key Responsibilities

 Strategic Leadership & Planning

• Develop and execute the business applications strategy aligned with the company’s overall digital transformation and IT strategy.
• Collaborate with business units to understand their needs and translate them into technology solutions.
• Drive the adoption of modern application architectures, including cloud-based and microservices approaches.
• Ensure IT governance, compliance, and risk management are integrated into application strategies.

Application Management & Optimization

• Oversee the selection, implementation, and maintenance of core insurance applications, including policy administration, claims management, underwriting, CRM, and financial systems.
• Ensure seamless integration between insurance core systems and supporting applications, including asset management, ERPs, and regulatory reporting tools.
• Optimize business applications to improve performance, scalability, and cost-effectiveness.
• Lead system upgrades, enhancements, and modernization efforts, ensuring minimal disruption to business operations.

Digital Transformation & Innovation

• Drive the automation of business processes to improve efficiency and customer experience.
• Lead the implementation of digital platforms such as self-service portals, mobile applications, chatbots, and AIdriven analytics tools.
• Evaluate and adopt emerging technologies (AI, blockchain, IoT) that enhance insurance operations.
• Promote data-driven decision-making by ensuring applications support advanced analytics and business intelligencetools.

Vendor & Stakeholder Management

• Manage relationships with software vendors, service providers, and implementation partners.
• Negotiate contracts, SLAs, and service agreements to ensure optimal value.
• Work closely with internal stakeholders (business heads, actuaries, finance, underwriting, claims, distribution teams) to align application functionality with business needs.

Team Leadership & Development

• Build and lead a high-performing business applications team, including analysts, developers, and system administrators.
• Foster a culture of innovation, collaboration, and continuous learning within the team.
• Provide mentorship, training, and career development opportunities for team members.

Compliance, Security & Risk Management

• Ensure business applications comply with industry regulations, including insurance, financial, and data protection laws.
• Work with cybersecurity teams to enforce application security best practices, including access control, encryption, and incident response planning.
• Establish disaster recovery and business continuity plans for critical applications.

Qualifications & Experience

• Education: Bachelor’s Degree in Computer Science, Information Technology, Business Information Systems, or a related field. A Master’s Degree (MBA, MSc) is a plus.
• Professional Certifications: ITIL, PMP, TOGAF, COBIT, or related certifications are advantageous.

Experience:

• 10+ years of experience in IT applications management, with at least 5 years in a leadership role.
• Strong experience in insurance technology, including policy administration systems, claims, underwriting, and asset management applications.
• Experience with cloud-based solutions, enterprise architecture, and integration strategies.
• Proven track record in leading digital transformation initiatives in the insurance sector.

Key Skills & Competencies

• Strong knowledge of insurance processes across life, health, general, reinsurance, and asset management.
• Expertise in business applications such as core insurance systems, CRMs, ERPs, and BI tools.
• Strategic thinking and ability to align IT applications with business goals.
• Excellent project management skills, with a track record of delivering large-scale IT projects.
• Strong leadership, stakeholder management, and team development skills.
• Knowledge of regulatory requirements in the insurance and financial services industry.
• Ability to drive innovation and stay ahead of industry technology trends.

KPIs (Key Performance Indicators)

• Uptime and performance of core business applications.
• Successful delivery of application modernization and digital transformation projects.
• User adoption and satisfaction with business applications.
• Reduction in system downtime and operational inefficiencies.
• Compliance with IT security and regulatory requirements.
   

go to method of application »

Job Ref. No. JLIL 295

Job Purpose

The Head of Enterprise Architecture is responsible for the strategic oversight, development, implementation, and continuous improvement of all enterprise-wide applications within the company. This includes core insurance systems, customer-facing platforms, enterprise resource planning (ERP), business intelligence (BI), and asset management applications. The role ensures that all enterprise applications align with business goals, drive digital transformation, and enhance operational efficiency while ensuring compliance with regulatory requirements.

Key Responsibilities
Strategic Planning & Application Roadmap

• Develop and execute the enterprise applications strategy, ensuring alignment with the company’s overall IT and business strategy.
• Define the application architecture, ensuring seamless integration and interoperability across all systems.
• Drive enterprise-wide standardization of applications and technology platforms to reduce complexity and improve efficiency.
• Ensure that applications support business growth, regulatory compliance, and digital transformation initiatives.

 Enterprise Application Management & Optimization

• Oversee the implementation, maintenance, and optimization of enterprise applications, including:
  • Core insurance applications (policy administration, underwriting, claims, and reinsurance).
  • Customer Relationship Management (CRM) systems.
  • Enterprise Resource Planning (ERP) systems for finance, HR, and procurement.
  • Asset management applications and investment management platforms.
  • Data analytics, reporting, and business intelligence tools.
• Ensure seamless data flow between applications, leveraging APIs and middleware solutions.
• Optimize application performance, scalability, and cost-effectiveness to meet evolving business needs.
• Lead system upgrades, enhancements, and migration to cloud-based platforms where applicable.

Digital Transformation & Innovation

• Lead the digitization of insurance and asset management processes through automation and AI-driven solutions.
• Oversee the deployment of digital customer engagement platforms, including self-service portals, mobile applications, and chatbots.
• Drive adoption of emerging technologies such as blockchain, AI, and machine learning to enhance business applications.
• Ensure enterprise applications support real-time data analytics and business intelligence for informed decisionmaking

Vendor & Stakeholder Management

• Manage relationships with software vendors, service providers, and technology partners.
• Negotiate contracts, licensing agreements, and service-level agreements (SLAs) to optimize value.
• Collaborate with internal stakeholders (business units, IT teams, finance, HR, actuarial, underwriting, claims) to ensure application functionality meets business needs.

Team Leadership & Development

• Build and lead a team of enterprise application managers, analysts, developers, and system administrators.
• Provide mentorship, training, and career development opportunities to enhance team capabilities.
• Foster a culture of collaboration, continuous learning, and innovation.

Compliance, Security & Risk Management

• Ensure enterprise applications comply with industry regulations, including insurance, financial, and data protectionlaws.
• Work closely with cybersecurity teams to enforce application security best practices, including identity management, encryption, and threat monitoring.
• Develop disaster recovery and business continuity plans for critical enterprise applications

Qualifications & Experience

• Education: Bachelor’s degree in Computer Science, Information Technology, Business Information Systems, or a related field. A Master’s degree (MBA, MSc) is a plus.
• Professional Certifications: ITIL, PMP, TOGAF, COBIT, or related certifications are advantageous.

Experience:

• 10+ years of experience in enterprise application management, with at least 5 years in a leadership role.
• Strong experience in insurance technology, including policy administration systems, claims, underwriting, and asset management applications.
• Experience with ERP, CRM, and business intelligence platforms.
• Proven track record in leading enterprise application modernization and cloud migration projects.
• Experience working in a multi-country, multi-business-line environment.

Key Skills & Competencies

• Deep understanding of insurance processes across life, health, general, reinsurance, and asset management.
• Strong expertise in enterprise applications such as ERP, CRM, BI, and core insurance systems.
• Strategic thinking and ability to align IT applications with business goals.
• Excellent project management skills, with a proven ability to deliver large-scale IT projects.
• Strong leadership, stakeholder management, and change management skills.
• Knowledge of industry regulations and IT security best practices.
• Ability to drive innovation and stay ahead of industry technology trends.

KPIs (Key Performance Indicators)

• Availability, performance, and reliability of enterprise applications.
• Successful delivery of enterprise application modernization and integration projects.
• User adoption and satisfaction with enterprise applications.
• Reduction in system downtime and operational inefficiencies.
• Compliance with IT security and regulatory requirements

go to method of application »

Job Ref. No. JAML045

Role Purpose

The Branch Manager will be responsible for overseeing retail distribution operations in Mombasa County. The role involves building and maintaining strong client relationships, driving branch sales performance, and ensuring efficient service delivery. The role holder will report to the Business Development Manager – Retail Distribution and will be responsible for executing strategies to expand market reach and enhance customer experience.

Main Responsibilities
Strategic Function

Business Development & Market Expansion

• Collaborate with the Business Development Manager – Retail Distribution to identify and pursue new business opportunities.
• Participate in networking events, seminars, and forums to enhance market presence.
• Develop and execute client acquisition strategies to expand market share.
• Achieve monthly sales targets and contribute to revenue growth.

Market Research & Competitive Analysis

• Stay updated on market trends to provide informed client recommendations.
• Conduct competitor analysis to enhance product offerings and client engagement strategies.

Investment Strategy Execution

• Work closely with the investment team to ensure appropriate asset allocation strategies for clients.
• Support the structuring of innovative investment products to meet the diverse needs of clients.

Technology & Digital Engagement

• Leverage digital tools and platforms to enhance client engagement and service delivery.
• Promote digital wealth management solutions to clients to enhance accessibility and efficiency.

Operational Function

Branch Operations Management

• Oversee the daily operations of the branch to ensure efficient service delivery.
• Ensure the branch meets its financial and operational targets, including client acquisition and retention.
• Implement strategies to optimize workflow and enhance customer experience.

Client Relationship Management

• Develop and maintain strong, long-term relationships with retail clients.
• Conduct regular client portfolio reviews to align with financial goals and market conditions.
• Serve as the primary point of contact for branch clients, ensuring timely and accurate responses.

Regulatory Compliance & Risk Management

• Ensure compliance with relevant industry regulations, ethical standards, and company policies.
• Maintain accurate and up-to-date client records, investment proposals, and communications.
• Identify and manage potential risks within client portfolios, providing proactive solutions.

Corporate Governance

• Compliance: Stay updated on industry regulations, compliance requirements, and best practices.
• Adherence to the laws and regulations of Kenya, the policies and regulations within the Asset Management industry and all internal company policies and procedures.
• Ensuring compliance with applicable statutory and regulatory requirements and establishing mitigation measures against emerging business risks.
• Implement effective risk management strategies, including appropriate internal controls, to mitigate operational, financial, and regulatory risks.

Culture

• Foster a corporate culture that promotes ethical practices and professionalism.
• Collaborate with internal teams to develop initiatives that enhance a positive and inclusive work environment.
• Encourage continuous learning and development within the organization.

Key Competencies

• Strong knowledge of retail distribution, wealth management principles, and investment strategies.
• Excellent analytical and problem-solving skills to assess financial risks and opportunities.
• Exceptional communication and interpersonal skills for effective client relationship management.
• Ability to work collaboratively within cross-functional teams.
• Detail-oriented with strong organizational and time management abilities.
• Proactive approach to staying updated on regulatory and market developments.

Qualifications

• Bachelor’s degree in Investments, Business, Finance or any other related course

Relevant Experience

• Minimum 3-5 years’ experience in wealth management or financial advisory.
• In-depth knowledge of the asset management industry.

go to method of application »

Job Ref. No. JLIL297

Role Purpose

• The role holder will assist the Human Resource Business Partner in offering vital administrative assistance, guaranteeing seamless operations and aiding in diverse HR functions. The role holder will also be required to assist in executing strategic HR tasks and facilitating communication within the HR department and other business units.

Main Responsibilities

• Recruitment Support. Assist in posting job vacancies on our website, social media and internally. Screen resumes and shortlist candidates. Schedule interviews and coordinate communication with candidates. Assist in conducting background checks and reference verification.
• Employee Onboarding. Prepare and process new hire documentation. Assist in conducting orientation sessions for new employees. Ensure all onboarding activities are completed in a timely manner.
• Benefits Administration. Support the administration of employee benefits, including health insurance, pensions, and other company benefits. Assist in the enrolment and update of employee benefits records. Respond to employee inquiries regarding benefits.
• Employee Records Management. Maintain and update employee files, ensuring data accuracy and confidentiality.
• Assist in the digitalization and organization of HR records.
• Employee Engagement. Support the planning and execution of employee engagement activities and events. Assist
• in gathering feedback from employees and contributing ideas for improvement.
• HR Projects. Participate in HR projects and initiatives, providing support in research, data analysis, and reporting.
• Assist in the implementation of HR policies and procedures.
• HR Administration. Handle general HR administrative tasks, including preparing HR correspondence, reports, and presentations. Support the HR team in day-to-day activities as needed.

Key Competencies

• Communication Skills. Strong verbal and written communication skills.
• Attention to Detail. Meticulous in handling HR documentation and data.
• Organizational Skills. Ability to manage multiple tasks and priorities.
• Interpersonal Skills. Ability to work well with colleagues and interact with employees at all levels.
• Confidentiality. Upholds confidentiality in handling sensitive employee information.
• Learning agility.
• HR knowledge. In-depth understanding of HR principles, practices and regulations.

Academic Background & Relevant Qualifications

• Bachelor’s degree in business administration, Bachelor of Commerce, Bachelor’s degree in a business or management related field.
• IT proficient (proficient in MS Word, Excel and PowerPoint)
• Prior internship or part-time experience in HR or administration is advantageous but not required.