Vacancies at Jubilee Insurance

Job Ref. No: JHIL 153

Role Purpose

• The role holder will be responsible for driving the growth and expansion of our business through strategic alliances.
• This role will be instrumental in identifying, developing, and managing partnerships that enhance our market position, drive revenue growth, and improve customer experience.
• This role will focus on identifying, negotiating, and managing strategic partnerships that enhance accessibility and market expansion for our medical insurance products.

Main Responsibilities

Strategy

• Develop and execute a strategic plan to establish and enhance strategic partnerships for the business.
• Identify potential partners, assess partnership opportunities, and negotiate agreements that align with the Company’s objectives and drive business growth.
• Drive innovation in health insurance offerings through collaborations and digital transformation.
• Conduct market research and analysis to identify market trends, customer needs, and competitive landscape in the Insurance sector. Use this information to develop strategies for positioning the organization as a preferred provider of Medical Insurance solutions and expanding market reach.
• Leverage partnerships to unlock new revenue streams, increase policy sales, and expand into untapped market segments through innovative distribution channels.

Operational

• Manage and nurture existing strategic partnerships with insurance providers, brokers, medical providers, and other relevant stakeholders.
• Collaborate with partners to develop joint marketing initiatives, sales programs, and service enhancements to drive customer acquisition and retention.
• Work closely with cross-functional teams to identify market needs and develop innovative products and solutions.
• Work closely with internal teams to integrate partnership-driven solutions into company operations.

Corporate Governance

• Compliance and Risk Management: Ensure compliance with regulatory requirements and industry standards in the Insurance business. Implement risk management strategies and internal controls to mitigate risks associated with partnership activities and ensure ethical conduct.
• Contract Negotiation: Lead contract negotiations with strategic partners, ensuring favorable terms and conditions that protect the organization's interests and support the achievement of business objectives.

Leadership & Culture

• Team Leadership and Development: Provide leadership and guidance to the strategic partnerships team, fostering a culture of collaboration, innovation, and high performance. Set clear goals, provide coaching and mentorship, and promote professional development opportunities.
• Collaboration and Relationship Building: Build strong relationships with internal stakeholders and cross-functional teams to facilitate effective collaboration and alignment. Foster a culture of partnership and teamwork within the organization.

Laws, Regulations, Company Policies

• Stay informed about and strictly adhere to all external laws, including Anti-Money Laundering (AML) and Counter Financing of Terrorism (CFT) laws, Data Protection laws, and any other relevant regulations applicable to your industry.
• Understand, implement, and enforce internal company policies, processes, and procedures; Ensure that operational compliance programs are in place within your department.
• Develop and implement processes and controls that promote compliance with external laws, regulations, and internal policies.
• Foster a robust ethical culture within the organization, Lead by example, demonstrating and promoting ethical behavior, integrity, and compliance with laws and regulations.
• Encourage open communication and reporting of any potential compliance concerns or violations.

Key Skills and Competencies

• Partnership Development: Strong skills in identifying, evaluating, and negotiating strategic partnerships in the insurance industry, specifically in the IPMI segment.
• Market Analysis: Proficient in conducting market research, analyzing market trends, and identifying opportunities for partnership development and product innovation.
• Relationship Management: Excellent interpersonal and relationship-building skills to foster strong partnerships with insurance providers, brokers, medical providers, and other stakeholders.
• Strong negotiation, stakeholder management.

Key Performance Indicators

• Growth in premium generated through strategic partnerships.
• Number and quality of new partnerships established.
• Customer acquisition and engagement metrics from partnership-driven channels.
• Operational efficiency and integration success of digital partnership solutions.

Academic and Professional Qualifications

• Bachelor’s degree in business administration, Marketing, Finance, Insurance, Technology, or a related field.
• A master’s degree (MBA) is an added advantage.
• Professional certifications in Insurance.

Relevant Experience

• At least seven (7) years of experience in a similar role with proven ability to develop and execute partnership strategies that drive business growth.
• Experience in digital transformation and Insurtech collaborations will be a plus.

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Job Ref. No: JHIL156

Role Purpose

• The job holder will be responsible for managing the company's credit and collections processes, ensuring timely payments from clients, maintaining accurate financial records, and minimizing credit risk.
• This role involves collaborating with clients, brokers, and internal teams to resolve payment issues while maintaining strong professional relationships.

Key Responsibilities

Strategy

• Support the development and implementation of credit control strategies aligned with the company's financial goals and objectives to optimize cash flow and minimize credit risk.
• Assist in formulating and enhancing credit management policies, risk assessment frameworks, and debt recovery procedures to strengthen financial controls.
• Work closely with underwriting, finance, and sales teams to establish and enforce credit terms and conditions for insurance policies and products.
• Continuously assess and analyze credit risks, ensuring proactive measures are in place to mitigate potential financial exposure.

Operational

• Monitor and manage the credit control process, including premium invoicing, payment collection, and credit assessments, to ensure efficiency and accuracy.
• Conduct credit checks and assessments on policyholders and potential clients to evaluate creditworthiness and minimize financial risk.
• Implement and enforce credit control policies and procedures, ensuring full compliance with regulatory requirements and internal guidelines.
• Track outstanding premiums, follow up on overdue payments, and collaborate with relevant stakeholders to resolve payment discrepancies.
• Prepare comprehensive reports on credit control activities, including aging analysis, bad debt provisions, and collections performance, to support strategic decision-making.

Corporate Governance

• Ensure compliance with companies’ policies, procedures, and regulatory requirements.
• Adhere to industry best practices and uphold ethical standards in business development.
• Ensure accurate documentation and reporting for audit and regulatory purposes.
• Champion insurance product training to educate customers and enhance compliance.
• Implement and monitor risk management measures to mitigate business risks.

Leadership & Culture

• Lead by example in maintaining high standards of customer service and professionalism.
• Drive innovation in business development strategies for emerging markets.
• Uphold company values and advocate for ethical business practices.
• Contribute to a learning culture by actively participating in training programs and knowledge sharing.

Key Skills and Competencies

• Financial and Accounting Knowledge.
• Risk analysis skills: Proficiency in assessing creditworthiness of customers, evaluating payment trends, and identifying potential default risks.
• Verbal and written communication: Clarity in explaining outstanding balances, payment terms, and any issues to clients and internal teams.
• Negotiation and persuasion: Skillful negotiation to arrange payment plans, resolve disputes, and maintain positive relationships with stakeholders.
• Process improvement: Continually evaluating credit control procedures and suggesting improvements to reduce errors, speed up collections, and optimize workflows.

Key Performance Indicators

• Debt collection efficiency.
• Aged debt reduction.
• Customer Satisfaction.
• Percentage of on-time payments.

Academic Qualifications

• A Degree in a Business-Related field or its equivalent.
• Professional qualifications such as CPA, ACCA or applicable Credit Management certification.

Relevant Experience

• Minimum of four (4) years' experience in credit control within the insurance sector.

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Role Purpose

• The job holder will be responsible for the delivery of Health Insurance Bancassurance business performance through effective selling, excellent customer service, and execution of operational services to the emerging customers portfolio.

Main Responsibilities

Operational

• Drive sustainable growth of the assigned portfolio to achieve the set business target.
• Effectively create new client relationships and partnerships whilst ensuring the retention of existing business relationships through high standards of customer service.
• Execution of day-to-day Insurance operations which entails Quotations, New customer acquisition as well as follow-up on renewals.
• Maintain accurate records and reports on all Insurance transactions.
• Maintain a consistent pipeline of Health Insurance Clients and prospects.
• Champion the delivery of consistent, seamless, and trusted customer service to ensure customer retention and loyalty.
• Ensure customer enquiries are resolved promptly as per laid down policies and procedures.
• Champion Insurance products training across the distribution channels to sensitize customers on insurance products.
• Participate in Insurance Sales activation programs, member education, and health camps.
• Daily reporting of business performance as per Key Performance Indicators Matrixes.

Corporate Governance

• Ensure compliance with companies’ policies, procedures, and regulatory requirements.
• Adhere to industry best practices and uphold ethical standards in business development.
• Ensure accurate documentation and reporting for audit and regulatory purposes.
• Champion insurance product training to educate customers and enhance compliance.
• Implement and monitor risk management measures to mitigate business risks.

Leadership & Culture

• Lead by example in maintaining high standards of customer service and professionalism.
• Drive innovation in business development strategies for emerging markets.
• Uphold company values and advocate for ethical business practices.
• Contribute to a learning culture by actively participating in training programs and knowledge sharing.

Key Skills and Competencies

• Strong ability to drive new business acquisition and market expansion.
• Deep understanding of health insurance products.
• Ability to analyze market trends, competitor activities, and customer needs to inform business strategies.
• Strong interpersonal and communication skills to engage and maintain relationships with clients, intermediaries, and partners.
• Strong problem-solving skills to develop innovative solutions for different client needs.

Key Performance Indicators

• Customer Retention & Engagement.
• Market Expansion & Partnerships.
• Revenue Growth & New Business Acquisition.
• Sales Pipeline & Performance Metrics.

Academic and Professional Qualifications

• A Degree in a Business-Related field or its equivalent.
• CII Diploma or any insurance-related qualification is an added advantage.

Relevant Experience

• At least 4 years’ experience in the Sales of Health Insurance products, preferably within the insurance industry.
• Knowledge of Health Insurance.
• Experience in Bancassurance will be an added advantage.

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Job Ref. No: JHIL 154

Role Purpose

• The job holder will be responsible for developing and executing strategies to grow the IPMI Business, retain existing clients, and acquire new business. They will manage key relationships and ensure the delivery of world-class health insurance solutions, with a strong focus on client retention, relationship management, and exceptional service delivery.

Main Responsibilities

Business Growth & Market Expansion

• Develop and execute a strategic plan to grow the International Private Medical Insurance (IPMI) portfolio, focusing on both new business acquisition and retention of existing clients.
• Identify and explore new markets, distribution channels, and strategic partnerships to enhance market penetration.
• Analyze market trends, competitor activities, and customer needs to drive business development initiatives.
• Monitor sales performance, track key KPIs, and drive accountability across the sales team to achieve business targets.
• Identify, negotiate, and manage partnerships with brokers, intermediaries, to strengthen the IPMI offering.
• Expand and optimize distribution channels, including digital platforms, bancassurance, and corporate collaborations.

Client Acquisition & Retention

• Establish and implement effective client acquisition strategies, ensuring a steady pipeline of customers.
• Develop and oversee client retention programs to enhance policy renewals and minimize churn.
• Maintain strong relationships with existing corporate and individual clients by ensuring tailored solutions and excellent customer service.

Stakeholder Engagement & Relationship Management

• Build and maintain strong relationships with corporate clients, expatriates, high-net-worth individuals, and multinational organizations.
• Engage with internal stakeholders, including marketing, operations, and claims teams, to ensure seamless service delivery.
• Represent the organization in industry forums, conferences, and networking events to strengthen brand positioning.

Regulatory Compliance & Risk Management

• Ensure all business development activities align with regulatory requirements.
• Work with legal and compliance teams to mitigate risks and maintain adherence to industry best practices.

Leadership & Team Development

• Lead, mentor, and develop a high-performing business development team to drive sales effectiveness and market success.
• Foster a culture of innovation, collaboration, and continuous improvement within the team.
• Provide training and development opportunities to enhance team capabilities in international medical insurance sales.

Key Skills and Competencies

• Proven ability to drive business growth, develop market entry strategies, and achieve sales targets in the IPMI sector.
• Deep understanding of international private medical insurance products, healthcare networks, insurance regulations, and market trends.
• Expertise in negotiating contracts, managing distribution channels, and fostering strategic alliances with brokers, agents, and corporate partners.
• Ability to lead, coach, and motivate a high-performing sales and business development team while driving a culture of excellence and innovation.

Key Performance Indicators

• Revenue Growth & New Business Acquisition.
• Client Retention & Policy Renewal Rate.
• Partnership & Distribution Channel Performance.
• Customer Satisfaction & Service Excellence.
• Operational Efficiency & Sales Effectiveness.

Academic and Professional Qualifications

• Bachelor’s degree in business administration, Marketing, Insurance, Finance, or a related field.
• A Master's degree (e.g., MBA) is an added advantage.
• Certification in Insurance (e.g., ACII, AIIK, FLMI, or equivalent).

Relevant Experience

• A minimum of seven (7) years of experience in business development, sales, or relationship management within the insurance industry, with a strong preference for candidates with proven expertise in International Private Medical Insurance (IPMI).
• A demonstrated track record of managing key accounts, building strategic partnerships, and driving revenue growth is essential.

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Job Ref. No: JHIL157

Role Purpose

• The role holder will be responsible for managing and retaining a portfolio of health insurance clients.
• Primary responsibilities will include executing strategies to retain existing medical insurance clients, ensuring exceptional client experiences, and driving customer loyalty.

Key Responsibilities

Strategy

• Develop and execute comprehensive strategies to retain existing health insurance clients. Build and maintain strong relationships with key clients, understanding their needs, and proactively addressing any concerns or issues that may arise.
• Cultivate strong relationships with key decision-makers within client organizations. Understand their business objectives, industry challenges, and market trends to position health insurance solutions effectively.
• Analyze client retention rates, identify trends, and implement strategies to improve retention. Use data-driven insights to identify opportunities for proactive engagement and enhance the client experience.
• Stay updated on industry trends, competitor activities, and regulatory changes impacting the health insurance landscape. Utilize market insights to identify opportunities for product enhancements, service improvements, and customer retention strategies.
• Identify opportunities to cross-sell and upsell additional health insurance products and services to existing clients. Collaborate with sales and marketing teams to leverage these opportunities and drive revenue growth.

Operational

• Serve as the main point of contact for assigned clients, ensuring their ongoing satisfaction with their health insurance coverage. Conduct regular check-ins, provide support, and offer tailored solutions to meet their evolving needs.
• Monitor and measure client satisfaction levels through surveys, feedback, and regular interactions. Implement initiatives to continuously improve client satisfaction, address any gaps, and exceed client expectations.
• Manage the contract renewal process for assigned clients, ensuring timely and accurate renewals. Work closely with underwriting and pricing teams to negotiate competitive terms and secure client loyalty.
• Serve as an advocate for clients within the organization, representing their interests and ensuring their voice is heard. Collaborate with cross-functional teams to address client requests, resolve issues, and deliver exceptional customer service.
• Prepare regular reports and presentations on client retention metrics, progress, and performance. Provide insights to senior management, highlighting successes, challenges, and recommendations for improvement.

Corporate Governance

• Ensure adherence to regulatory requirements and organizational policies during the renewal process. Work closely with underwriting and pricing teams to align with compliance standards.
• Stay informed on regulatory changes impacting the health insurance landscape to ensure compliance with industry standards and laws.

Leadership & Culture

• Build and maintain positive relationships with brokers, clients, and other internal and external stakeholders, providing exceptional customer service.

Key Skills and Competencies

• Exceptional customer service and relationship management skills
• Stakeholder Management skills
• Contract and Policy Interpretation
• Business Acumen
• Strong negotiation and problem-solving abilities
• Strong interpersonal and communication skills with a client-centric approach
• Analytical skills to interpret data

Academic & Professional Qualifications

• Bachelor’s degree in business administration, Actuarial Science, Finance, or a related field. Master's degree is a plus.
• Professional Insurance Qualification

Relevant Experience

• A minimum of five (5) years working experience in client relationship management, within the insurance or healthcare industry with proven ability to develop and execute client retention strategies.

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Job Ref. No: JHIL151

Role Purpose

• The primary responsibility of this role is to sell products or services over the phone by contacting potential customers, generating leads, and closing sales deals.
• The ideal candidate should have excellent communication skills, a persuasive demeanor, and a strong passion for sales.

Key Responsibilities

Sales Execution

• Conduct outbound calls to prospective customers from provided leads or lists.
• Present and explain products or services to potential customers over the phone.
• Answer questions about products or services and address any concerns or objections from customers.
• Close sales and achieve monthly sales targets.

Lead Generation and Follow-up

• Generate leads through proactive outreach.
• Follow up with customers to ensure satisfaction, resolve any issues, and secure repeat business.

Sales Process Management

• Maintain accurate and up-to-date records of sales activities and customer interactions in the CRM system.

Collaboration and Best Practices

• Collaborate with the sales team to share best practices, strategies, and feedback.

Laws, Regulations, Company Policies

• Stay informed about and strictly adhere to all external laws, including Anti-Money Laundering (AML) and Counter Financing of Terrorism (CFT) laws, Data Protection laws, and any other relevant regulations applicable in the insurance industry.
• Understand, implement, and enforce internal company policies, processes, and procedures.
• Ensure that operational compliance programs are in place within your department.
• Implement processes and controls that promote compliance with external laws, regulations, and internal policies.
• Foster a robust ethical culture within the organization, demonstrating and promoting ethical behavior, integrity, and compliance with laws and regulations.
• Encourage open communication and reporting of any potential compliance concerns or violations.

Key Skills and Competencies

• Persuasive Communication: Ability to clearly present information and influence others.
• Active Listening: Demonstrated ability to fully engage with customer inquiries.
• Sales Closing Techniques: Proven ability to guide customers through the sales process.
• Relationship Building: Strong capability to build trust and long-term relationships.
• Time Management: Ability to manage multiple tasks efficiently.
• Adaptability: Quick learner and adaptable to different customer needs.
• Resilience: Persistent and able to handle objections effectively.

Academic Qualifications

• A degree in a business-related field.

Relevant Experience

• At least 6 months of experience in telesales, inside sales, or a similar sales role.