Vacancies at National Bank of Kenya

Job Ref No. HR/062/2022

Position Scope: 

The role holder will be responsible for ensuring there is a link to branches to create new outlets/terminals for Money Transfer Services.

Key Responsibilities:

• Develop processes for Money transfer service sales activations and marketing plans targeting specific MTS merchants for joint marketing and promotions and marketing department.
• Define and plan Money transfer services enhancements to promote uptake.
• Ensure revenue collected on all Money transfer services avenues.
• Review all Money transfer service contracts to align with our objective.
• Ensure visible signage in the entire branch network.
• Liaise with the branch to have dedicated and manned cubicles for Money transfer service.
• Ensure that branches have active user/passwords access through ICT support.
• Organize for user training on Money transfer services.
• Ensure settlements are done promptly by the Backoffice team.
• Ensure reconciliation on Money transfer systems and feedback to branches
• Ensure steady/timely communication from merchants to the branches.
• Provide monthly performance revenue reports to branches.

Education, Professional Qualifications, Experience & Skills

• Bachelor’s degree in business related field.
• Master’s degree will be an added advantage.
• Five (5) years’ experience in Banking.
• At least (two) 2 years’ experience in Branch Operations of a commercial bank at a managerial level.
• Strong background in product development and roll out, partner relations and change management.
• Good understanding of the Money Transfer regulations from a local and international standpoint.
• Good understanding of Banking laws and regulations.
• Excellent in budgeting and planning.
• Governance – knowledge and ability to ensure good governance practices in the assigned Department.
• Analytical – highly analytical and ability to challenge status quo based on quantitative facts and impacts.
• Excellent communication skills.
• Leadership and management – ability to lead teams, mentor and coach staff to goal definition and achievement.
• Decision making – ability to make strategic decisions in a timely and effective manner and to be accountable for decision making within departmental and role allocation and advise departments on major financial implications and critical decisions required
• Professionalism – maintains a professional approach based on ethics and NBK values
• Integrity and honesty and ethics- ensures ethical practices and integrity and ensures NBK is not put at reputational risk.
• Customer orientation-is customer focused striking a solid balance between external and internal customer orientation.

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Position Scope: 

The role holder will be responsible for issuing Debit Cards as budgeted and ensure the product is competitive, profitable and functioning as promised to the customer.

He/she will also be responsible for managing and maintaining ATM efficient operational processes.

Key Responsibilities:

• Drive debit card acquisition and marketing plans in line with the card business strategy.
• Optimally drive growth in new Debit card customer acquisition and usage.
• Engage third parties e.g. vendors, Visa etc and track product and process KPIs on a day to day basis.
• Define and plan Debit card product enhancements to promote issuance and usage.
• Engage key retailers and strategic partners to drive Debit card sales and utilization through their outlets.
• Manage Debit card sales presentations and training within and without the bank.
• Develop and agree on key KPIs for Debit cards, measure results against KPI and develop action plans to address shortfalls.
• Manage projects on the roll out of new Debit card products.
• Manage the performance of all ATMs to maximize on cash usage levels to increase income generation.
• Monitor reconciliation of ATM accounts to reduce operational risks and increase profitability.

Education, Professional Qualifications, Experience & Skills

• Bachelor’s degree in business related field.
• Master’s degree will be an added advantage.
• Five (5) years’ experience in Banking.
• At least three (3) years’ experience in Card Business of a commercial bank at a managerial level.
• Excellent communication skills.
• Demonstrate hands-on experience on card product development.
• Strong background in product development and roll out, partner relations and change management.
• Comprehension of the Card’s Regulations from a local and international standpoint.
• Excellent in stakeholder Management.
• Good in report writing and ability to develop reports.
• Effective understanding of client requirements and managing the same.
• Ability to make effective strategic and business decisions based on sound financial business principles.
• Excellent problem-solving skills, organizational and interpersonal skills.
• Resilience –is able to withstand strategic and operational challenges and maintain momentum.

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Position Scope: 

The role holder will be responsible for the growth & profitability of the Agent Banking Segment of the Bank.

Key Responsibilities:

• Develop and implement Agent Banking Strategy, Policies and Procedures.
• Design and coordinate the development, rollout and management of Agent Banking Business.
• Initiate and ensure establishment of a robust remuneration tariff for agents.
• Develop a robust stable of products and services to be consumed by agents and bank customers via the agent network, in particular an innovative sustainable credit model that will enable bank customers to access credit through the agent network in a controlled environment.
• Proactively manage risks associated with Agent Banking.
• Execute operational excellence, cost management and compliance to the internal policies and also in tandem with CBK guidelines.
• Responsible for gathering market intelligence for the improvement of the channel as well as rollout of Agent Banking to the Bank.
• Champion customer service and implementation of quality service delivery standards.
• Manage Agent Banking team, ensuring performance objectives are met, coordinate channel growth activities and offer guidance to the team and Branches on matters relating to Agent Banking.
• Responsible for gathering market intelligence for the improvement of the channel as well as rollout Agent Banking to the Region.
• Coach, mentor and train Agent Banking teams on product and service offering.

Education, Professional Qualifications, Experience & Skills

• Bachelor’s degree in either ICT or Business related field from a recognized University.
• Professional qualifications in CPA, ACCA and AKIB will be an added advantage.
• Eight (8) years’ experience in Banking.
• At least five (5) years’ experience in handling Agent Banking and product development functions of a commercial bank at a managerial level.
• Demonstrated hands-on experience at Management level on innovation/product development.
• Experience in Credit Analysis and Administration.
• Experience in Handling Agent Banking Solutions.
• Good understanding of Banking laws and regulations.
• Governance – knowledge and ability to ensure good governance practices in the assigned Department.
• Leadership and management – ability to lead teams, mentor and coach staff to goal definition and achievement.
• Professionalism – maintains a professional approach based on ethics and NBK values.
• Integrity and honesty and ethics- ensures ethical practices and integrity and ensures NBK is not put at reputational risk.
• Customer orientation – is customer focused striking a solid balance between external and internal customer orientation.