Administration Manager – Debit Cards & ATMS at National Bank of Kenya

Position Scope: 

The role holder will be responsible for issuing Debit Cards as budgeted and ensure the product is competitive, profitable and functioning as promised to the customer.

He/she will also be responsible for managing and maintaining ATM efficient operational processes.

Key Responsibilities:

• Drive debit card acquisition and marketing plans in line with the card business strategy.
• Optimally drive growth in new Debit card customer acquisition and usage.
• Engage third parties e.g. vendors, Visa etc and track product and process KPIs on a day to day basis.
• Define and plan Debit card product enhancements to promote issuance and usage.
• Engage key retailers and strategic partners to drive Debit card sales and utilization through their outlets.
• Manage Debit card sales presentations and training within and without the bank.
• Develop and agree on key KPIs for Debit cards, measure results against KPI and develop action plans to address shortfalls.
• Manage projects on the roll out of new Debit card products.
• Manage the performance of all ATMs to maximize on cash usage levels to increase income generation.
• Monitor reconciliation of ATM accounts to reduce operational risks and increase profitability.

Education, Professional Qualifications, Experience & Skills

• Bachelor’s degree in business related field.
• Master’s degree will be an added advantage.
• Five (5) years’ experience in Banking.
• At least three (3) years’ experience in Card Business of a commercial bank at a managerial level.
• Excellent communication skills.
• Demonstrate hands-on experience on card product development.
• Strong background in product development and roll out, partner relations and change management.
• Comprehension of the Card’s Regulations from a local and international standpoint.
• Excellent in stakeholder Management.
• Good in report writing and ability to develop reports.
• Effective understanding of client requirements and managing the same.
• Ability to make effective strategic and business decisions based on sound financial business principles.
• Excellent problem-solving skills, organizational and interpersonal skills.
• Resilience –is able to withstand strategic and operational challenges and maintain momentum.