Vacancies at National Bank of Kenya

Job Reference No. NBK/CORP/07/2025

Position Scope:

This position is responsible for delivery of Transaction Banking Products and Services. He/she will focus on Payments Processing, Integrated and customized collections, Cash Management including flows retention, Trade, outsourced products and service propositions, electronic transaction channels, Business Partnerships with Third Party entities among others with the main aim of ensuring growth on the Bank’s Non-Funded Income line and customer utilization of the value propositions to enhance business and customer retention and growth.

Key Responsibilities:

• Implement and deploy Transactional Banking solutions to existing and potential customers in conjunction with the department’s managers.
• Work closely with client relationship teams and internal business partners to provide TB specialist partnership in utilization of Transaction Banking solutions and propositions by customers.
• Build focus on delivery of assigned projects to support business growth, market profile and scalability of the business.
• Responsible for supporting customized TB solution development in liaison with Project Management and Technology teams.
• Provide support for product utilization and monitoring and provide reports for business decision and focus.
• Collaborate with Business Development and Relationship teams for penetration of electronic channels (Internet banking, Host to Host interfaces etc.) on new and existing client portfolios.
• Collaborate with all sales channels, product partners, external business partners and in-house stakeholders to maximize resources and opportunities on product development and maintenance.
• Implement a range of products and solutions to meet the customized business needs and attain consistent market share growth.
• Provide support on product awareness/knowledge of Transaction Banking solutions across the Bank for adoption to support in business growth in the network.
• Prepare and submit weekly, monthly and quarterly administration and business performance reports.
• Undertake market research to identify new business opportunities in co-ordination with the relevant stakeholders in the Bank.
• Responsible for matching clients' needs with product capabilities through presentation of tailored
• demonstrations and proposals on Transaction Banking propositions.
• Build constructive and effective relationships within the team to support a collaborative working environment.
• Support on compliance of the TB products and take part during the regular risk assessment exercises.
• Ensure compliance with the Bank’s Policies, procedures and related guidelines.
• Any other duties that may be assigned by the supervisor.

Education/Professional Qualifications, Skills & Experience:

• Bachelor’s degree in Business/ ICT related field from a recognised university.
• Professional Certification in ICT related course is an added advantage
• Five (5) years banking experience from a relevant field.
• Good planning and organizational skills
• Ability to withstand operational challenges and maintain momentum
• Excellent Presentation and Communication for Senior Management level analysis
• Proven Operational and Service Excellence
• Ability to prioritize, meet deadlines and work under pressure
• Excellent research and problem-solving skills
• Ability to systematically work through projects in accordance with a structured methodology
• Sound knowledge of statutory requirements and banking experience
• Ability to think creatively and develop innovative solutions
• Integrity and courage to challenge the actions within various business divisions and the status quo
   

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Job Reference No. NBK/CORP/06/2025

Position Scope:

This position is responsible for spearheading Transactional Banking Products Development, Channels & Implementation for customers of the Bank with the main aim of ensuring that the Bank’s flows retention and Non-Funded Income line (Fees and commissions) grows while at the same time ensuring customer utilization of the products and channels to enhance customer retention, growth and the Bank’s market share.

Key Responsibilities:

• Responsible for development, review, alignment and implementation of the unit’s strategy and related plans.
• Drive and monitor the sales of the various collections, payments/remittances and trade products to existing and prospective customers, in-order to generate maximum flows retention and fee/commission-based income.
• Steer the delivery of all TB based products to the Bank’s corporate and business banking customers as well as offer required support to the customers in order to meet and exceed planned revenue and volume targets.
• Responsible for development, review and delivery of Transactional Banking products in Cash
• Management and Trade to support differentiated customer needs and meet business objectives in the Bank.
• Responsible for development, review and overseeing of implementation of the unit’s policies, procedures, guidelines and relevant frameworks.
• Expand the Bank’s transactional product offering to current and prospective corporate and business banking customers through enhancements of cash management and trade product features covering entire customer ecosystem needs.
• Identify and translate market opportunities into new corporate and business banking products and solutions in-order to generate revenue for the Bank and increase the market share
• Lead, motivate and develop the Transactional Banking team to ensure the business objectives are achieved.
• Establish and implement appropriate models, procedures and processes for guiding the department’s activities and from time-to-time review/modify these to fit in the Bank’s risk management processes.
• Drive internal engagements and partnerships with stakeholders such as business segment heads, ICT, Finance and Operations departments among others.
• Identify opportunities for cross-selling and referral to other NBK sales lines through developing and maintaining a wide understanding of customer businesses and needs.
• Facilitate regular/continuous review of Corporate, Institutional and Business Banking products to ensure their viability and enhancements in-case of weaknesses so as to provide a superior offering to the customers.
• Provide leadership to Product Development team in all work-related aspects and ensure smooth flow of communication.
• Motivate the team and drive projects through to completion resulting in consistently high performance and achievement
• Set working and performance goals and standards for the Product Development team
• Evaluate and manage the Product Development team in a fair and consistent manner to achieve high
• standards of competence, motivation and service orientation
• Manage staff development, succession planning, in line with the Bank’s policies and procedures
• Any other duties that may be assigned by the supervisor.

Education/Professional Qualifications, Skills & Experience:

• Bachelor’s degree in Business/ ICT related field from a recognised university.
• Professional qualifications (CPA, ACCA, AKIB) is an added advantage
• Master’s degree in a Business-related field from a recognized University is an added advantage.
• Eight (8) years’ relevant experience in corporate banking, banking operations, customer service, with at least four (4) years in senior management positions relevant to Transactional Banking/ Cash Management within Corporate Banking.
• Track record of attaining targets of business growth and profitability in the financial services and banking sector.
• Have appreciation and operating knowledge of the banking industry, market, trends as well as challenges.
• Sound understanding of statutory and regulatory requirements of corporate governance, business and banking operations.
• Knowledge of the Bank’s lending principles, policies and procedures
• Leadership and management-ability to lead teams, mentor and coach staff to goal definition and achievement 
• Excellent communication skills; articulate in communicating to both internal and external stakeholders at level levels.
• Maintains a professional approach based on ethics and NBK value.
• Ensures ethical practices and integrity and ensures NBK is not put at reputational risk
• Builds consensus and influences various players across all NBK departments
• Customer focused striking a solid balance between external and internal customer orientation
• Excellent planning and organizational skills with ability to breakdown complex items to actionable elements
• Able to withstand strategic and operational challenges and maintain momentum Emotional Intelligencemanages emotions in a mature and composed manner as expected of a leader
• Leading Change; proven change management capability to drive the department’s strategy.
• Able to keep up with trends of meeting the demands of internal and external customers and controls thereof.
• Able to manage several concurrent assignments and prioritise demands (Multitasks).
• Flexible and adaptable; ability to keep pace with latest technology and trends in addition to new security requirements

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Job Reference No. NBK/ICT/03/2025

Position Scope:

• The role holder will provide support in the development, design, document, maintenance and solutioning for digitalchannels systems for the Bank.

Key Responsibilities:

• Provide day-to-day operational and technical support for the digital channels and the related sub-systems and ensuresystem uptime as per the banks service level agreements.
• Ensure that service / support calls are effectively responded to and resolved within the framework of the Servicelevel agreements and develop knowledge and awareness of the relevant applications.
• Perform and implement system maintenance, making program modification as necessary to meet business requirements; review and modify programs to correct errors and improve efficiency and cost effectiveness.
• Ensure cyclical assignments such as Disaster Recovery testing, business continuity plans, penetration testing andsoftware and hardware audits are completed in a timely manner.
• Responsible for designing, developing and providing appropriate reports and management information as requiredby business.
• Participate and perform system integrations, testing, upgrades and enhancements, documentation and stabilization.
• Continuously analyse user requirements and provide solutions.
• Maintain up to date system and user documentation and manuals.
• Ensured compliance of SLAs with system vendors.
• Recommended and implement upgrades for performance, security and business benefit.
• Constituted cross-functional project teams with clearly defined roles.
• Carry out other duties as may be assigned by the supervisor.

Qualifications, Experience, Skills & Personal Attributes:

• A Bachelor’s Degree in IT and/or related field from a recognized university.
• ITIL Certifications
• Advanced knowledge in Linux
• Advanced knowledge in Oracle/MS SQL
• Three(3) years’ experience in handling Integrations for Mobile and Internet Banking 
• Competency in Card Management Systems and VISA Operations
• Competency in Linux administration
• Competency on SQL Scripting, Oracle Skills will be an added advantage.
• Ability to work with Weblogic and Messaging Queues and ISO Messagin.
• Knowledge on API, SOAP Messages
• Has worked with SMS Gateways
• Knowledge in Java, Tomcat, Jboss
• Has dealt with HSMs
• Professionalism –
• Building consensus and influencing-ability to influencevarious players across all NBK departments.
• Excellent planning and organizational skills with abilityto breakdown complex items to actionable elements
• Network management
• Disaster recovery planning
• Business Continuity planning
• IT Security and Security appliances
• Oracle databases
• Systems Administration
• Service Desk Analysis
• Server Management
• Knowledge on file processing and file formats