Senior Manager, Product Development & Channel implementation at National Bank of Kenya

Job Reference No. NBK/CORP/06/2025

Position Scope:

This position is responsible for spearheading Transactional Banking Products Development, Channels & Implementation for customers of the Bank with the main aim of ensuring that the Bank’s flows retention and Non-Funded Income line (Fees and commissions) grows while at the same time ensuring customer utilization of the products and channels to enhance customer retention, growth and the Bank’s market share.

Key Responsibilities:

• Responsible for development, review, alignment and implementation of the unit’s strategy and related plans.
• Drive and monitor the sales of the various collections, payments/remittances and trade products to existing and prospective customers, in-order to generate maximum flows retention and fee/commission-based income.
• Steer the delivery of all TB based products to the Bank’s corporate and business banking customers as well as offer required support to the customers in order to meet and exceed planned revenue and volume targets.
• Responsible for development, review and delivery of Transactional Banking products in Cash
• Management and Trade to support differentiated customer needs and meet business objectives in the Bank.
• Responsible for development, review and overseeing of implementation of the unit’s policies, procedures, guidelines and relevant frameworks.
• Expand the Bank’s transactional product offering to current and prospective corporate and business banking customers through enhancements of cash management and trade product features covering entire customer ecosystem needs.
• Identify and translate market opportunities into new corporate and business banking products and solutions in-order to generate revenue for the Bank and increase the market share
• Lead, motivate and develop the Transactional Banking team to ensure the business objectives are achieved.
• Establish and implement appropriate models, procedures and processes for guiding the department’s activities and from time-to-time review/modify these to fit in the Bank’s risk management processes.
• Drive internal engagements and partnerships with stakeholders such as business segment heads, ICT, Finance and Operations departments among others.
• Identify opportunities for cross-selling and referral to other NBK sales lines through developing and maintaining a wide understanding of customer businesses and needs.
• Facilitate regular/continuous review of Corporate, Institutional and Business Banking products to ensure their viability and enhancements in-case of weaknesses so as to provide a superior offering to the customers.
• Provide leadership to Product Development team in all work-related aspects and ensure smooth flow of communication.
• Motivate the team and drive projects through to completion resulting in consistently high performance and achievement
• Set working and performance goals and standards for the Product Development team
• Evaluate and manage the Product Development team in a fair and consistent manner to achieve high
• standards of competence, motivation and service orientation
• Manage staff development, succession planning, in line with the Bank’s policies and procedures
• Any other duties that may be assigned by the supervisor.

Education/Professional Qualifications, Skills & Experience:

• Bachelor’s degree in Business/ ICT related field from a recognised university.
• Professional qualifications (CPA, ACCA, AKIB) is an added advantage
• Master’s degree in a Business-related field from a recognized University is an added advantage.
• Eight (8) years’ relevant experience in corporate banking, banking operations, customer service, with at least four (4) years in senior management positions relevant to Transactional Banking/ Cash Management within Corporate Banking.
• Track record of attaining targets of business growth and profitability in the financial services and banking sector.
• Have appreciation and operating knowledge of the banking industry, market, trends as well as challenges.
• Sound understanding of statutory and regulatory requirements of corporate governance, business and banking operations.
• Knowledge of the Bank’s lending principles, policies and procedures
• Leadership and management-ability to lead teams, mentor and coach staff to goal definition and achievement 
• Excellent communication skills; articulate in communicating to both internal and external stakeholders at level levels.
• Maintains a professional approach based on ethics and NBK value.
• Ensures ethical practices and integrity and ensures NBK is not put at reputational risk
• Builds consensus and influences various players across all NBK departments
• Customer focused striking a solid balance between external and internal customer orientation
• Excellent planning and organizational skills with ability to breakdown complex items to actionable elements
• Able to withstand strategic and operational challenges and maintain momentum Emotional Intelligencemanages emotions in a mature and composed manner as expected of a leader
• Leading Change; proven change management capability to drive the department’s strategy.
• Able to keep up with trends of meeting the demands of internal and external customers and controls thereof.
• Able to manage several concurrent assignments and prioritise demands (Multitasks).
• Flexible and adaptable; ability to keep pace with latest technology and trends in addition to new security requirements