Job Purpose Statement
The Manager, Server and Storage is responsible for evaluating, implementing, and supporting IT infrastructure in alignment with the Bank’s strategic vision. This role ensures infrastructure availability for business continuity and oversees data centre operations in accordance with service level agreements (SLAs). The position also supports virtual environments, backup/restoration processes, business continuity planning (BCP), and SAN storage infrastructure. Collaboration with the Information Security team is essential to implement policies and procedures that enhance server/storage efficiency, capacity management, and performance controls.
Key Accountabilities (Duties and Responsibilities)
Server Infrastructure (20%)
- Management of the physical and virtual infrastructure, including VMware and Hyper-V, running multiple OS platforms.
- Server hardware support and maintenance in collaboration with selected partners and vendors.
- Implementation of High Availability setups and Disaster Recovery (DR) for bank systems.
- Management of projects related to enterprise infrastructure.
- Management of enterprise applications that relate to the daily operations of the bank.
- Serve as an escalation point and/or backup for end-user issues.
- Management of documentation – SOPs, inventory, and architecture diagrams.
Storage, Backup and Recovery Infrastructure (20%)
- Implement the Storage, Backup and Recovery strategy in line with the Business Strategy.
- Operationalise plans, design, and implement Storage, Backup, and Recovery projects in accordance with the Bank's requirements.
- Support the Storage, Backup, and Recovery architectural framework applicable throughout the organisation.
- Evaluate and test new Storage, Backup, and Recovery technology to support new products and services.
- Collaborate with personnel and contractors regarding maintenance, support, and upgrades performed on the Bank's infrastructure.
- Create strong relationships at the regional/global level within the IT community to leverage resources/solutions for local requirements.
- Monitor capacity and performance of the group-wide server and storage infrastructure to ensure optimum efficiency.
- Plan for capacity, performance, and service availability of all servers and storage in line with business needs. Work with application/project teams and third-party partners to plan, design, and implement new infrastructure to meet the existing and growing needs of the business.
- Ensure proper change management, i.e., all changes are done in a controlled process and environment with appropriate documentation.
Security and Compliance (20%)
- Implement server and storage security policies and controls following Bank's requirements.
- Review configurations and schedule patch rollouts to ensure that any vulnerabilities are addressed.
- Ensure compliance with regulatory policies.
Business Continuity Planning (20%)
- Assist in the development of a Business Continuity Plan utilising server and storage technology.
- Support and participate in formulating and executing detailed Disaster Recovery plans for the Bank.
- Liaise with partners (where applicable) for the deployment of the BCP.
- Liaise with other internal IT/business units for maintenance and deployment of the BCP.
- Invoke and revoke disaster recovery of all systems.
Learning and Growth (20%)
- Train and mentor colleagues in the department.
- Provide leadership and direction to colleagues attached to the unit.
- Documentation.
- Actively seek to learn, grow, and stay abreast of current developments/trends in relevant technical/professional knowledge areas.
- Lead by example and inspire others to follow.
Job Specifications
Academic Qualifications
- Bachelor’s degree in Computer Science or related IT field.
Professional Qualifications
- ITIL, MCSE, Server & Storage Administration training (or equivalent).
Experience
- Minimum 5 years’ relevant experience.
Technical Competencies
- Knowledge of change management tools and processes (versioning, defect tracking, release management).
- Functional and technical expertise in enterprise systems platforms, including multi-country implementation, support, integration, and development/customisation.
Behavioural Competencies
- Proactive and innovative in addressing user and business IT needs.
- Passionate about IT and business.
- Results-oriented and achievement-driven.
- Resilient and able to work under pressure.
- Goal-driven, receptive to new ideas, and adaptable to change.
- Self-reliant with strong networking and relationship-building skills.
- Leadership, team-building, and mentoring abilities.
- Excellent interpersonal, written, and verbal communication skills.
- Able to operate in a multicultural environment.
- Proactive initiator, able to identify and act on opportunities.
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Job Purpose Statement
- The position is responsible for the bank’s Fraud Risk Management Programs. This includes, Fraud risk assessment reviews, MIs and exception reports reviews, aggregate & residual fraud risk reporting, providing assurance that fraud risk adheres to approved risk appetite and providing industry guidance/reporting around emerging fraud risk threats and trends, conducting fraud risk awareness campaigns and training. Key areas of focus is to assist businesses with implementing initiatives & processes to minimize fraud losses.
Key Accountabilities (Duties and Responsibilities)
Output
Financial (10%)
- Support and oversee the development of management information to enhance visibility of fraud events and losses, ensuring qualitative and quantitative reporting.
- Undertake research on fraud patterns by tracking confirmed fraudulent transactions to develop rules to prevent and detect fraud.
- Monitor FRM system activities to generate daily, weekly and/or monthly reports identifying trends and or potential fraud activities.
- Ensure management is appropriately informed of all fraud related activities and any significant concerns and provide appropriate mitigation plans.
- Contribute to the development and implementation of Fraud Risk Processes, Systems, Tools, Policies, Standards, and Procedures to optimize fraud prevention and detection to minimize fraud losses.
- Ensure BAU Operational cost containment
Internal Business processes (55%)
- Oversight on proactive Fraud Risk Management Program using data extraction, data analytics and information management reporting.
- Daily core banking systems monitoring reviews e.g. FRM system, BI, SIEM exception reports summarized into Risk MI report to be shared with management.
- Develop the annual FRM Testing schedule that includes development and implementation of Fraud Risk Assessments, Testing and Quality Assurance.
- Develop a QA program that assesses the effectiveness of the procedures developed and used by the operational units managing fraud risk.
- Track emerging FRM legislation and regulation relevant to the Region. As appropriate, in partnership with the business, develop and implement new policies, procedures and controls in order to address new legislative or regulatory requirements
- Participate in development and monitoring of product life cycle to maximize the efficiency, effectiveness and overall quality of products.
- Track unresolved items to provide a record of activities and support identification of trends or persistent issues.
- Undertake evaluation of effectiveness for existing fraud risk management strategies, systems and processes and initiate relevant improvements
- Lead ad hoc project work to implement new systems, work processes, technologies and drive adoption of new initiatives.
- Carry out reviews and or as may be assigned on all potential fraudulent activities with focus on root causes reviews and follow up on issues closure.
Service Management(25%
- Effectively communicate emerging and/or changing fraud risk and related control opportunities and enhancements to senior management.
- Build and maintain credible relationships with internal and external stakeholders in prevention and mitigation of fraud incidents.
- Attend to scheduled engagement meeting with the business/stakeholders effectively on all matters relating to fraud risk.
- Recommend changes to Fraud Detection System parameters optimizing fraud detection while minimizing negative customer impact.
- Resolve customer issues within the scope of existing service level agreements.
- Insightful and value adding controls monitoring Collaborate with appropriate internal stakeholders to develop and perform key risk Indicators reporting.
Learning and Growth (10)
- Coordinate training to develop and maintain knowledge, skills and capability.
- Competence development by identifying and communicating training needs to improve personal performance
- Undertake other responsibilities as may be assigned by management from time to time.
- Training to develop and maintain knowledge, skills and capability. Foster Team spirit and positive work environment
Job Specifications
Academic:
- Undergraduate degree – minimum upper 2nd class honours and added advantage for a person with the following disciplines: Computer Science/Information Technology, Finance/Accounting, Economics, Actuarial Science or Criminal Justice.
Professional:
- Proficiency in information technology T24 is a must
- Professional qualifications in Fraud Risk Management in banking or Insurance, Systems Audit, Data Analytics will be an added advantage
- Proficiency in information technology and relevant Information Security Certification i.e. CISSP, CISA / CISM, ISO/IEC 27001 will be an added advantage
- Familiarity with wide array of fraud tools, applications and solutions
- Good understanding of CAAT’s (Computer assisted auditing tools) will be an added advantage
Desired Work Experience
- Minimum 5 years of analytics experience in financial industry or Financial Crime Risk Management or risk operations.
- Familiarity with wide array of banking Fraud Analysis tools, applications and solutions.
- Excellent communication (oral/writing) and presentation skills
- The ability to identify, assess, monitor, control and mitigate fraud risks i.e. excellent analytical skills.
- Ability to develop and implement critical Fraud Risk Assessment, Testing and QA programs.
- Awareness and understanding of the wider business, economic, market environment and regulatory framework in which the NCBA Bank operates
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Job Purpose Statement
The Legal Counsel is responsible for providing support to the allocated units for retail banking business from account opening, lending, securities, contracting and business banking projects, litigation, retail collections to retail recoveries.
The allocated retail banking business units will be selected from the units below:
- Business Banking
- Consumer Banking
- Workplace Banking
- Retail lending – Offer letters, credit requests and approvals, security perfection and review
- Asset Finance (Retail)
- BRM, SME Recoveries & Consumer Banking recoveries
- Staff Lending
- The NCBA Branch Network
Ideal Job Specifications
Academic:
- Bachelor’s Degree Law (LLB)
- Master of Laws (LLM) (Desired but not necessary)
Professional:
Admission as an advocate of the High Court of Kenya (minimum 3 - 5 years post admission)
Desired work experience:
A minimum of 3 years’ experience in the legal department of a busy organization, financial institution or law firm, with sound exposure to:
- Contract and customer documentation drafting
- Development of sound legal advisory and sound general advice
- Credit or lending
- Legal assisted recoveries
- Perfection of securities
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