Manager, Fraud Risk Management at NCBA Group

Job Purpose Statement

• The position is responsible for the bank’s Fraud Risk Management Programs. This includes, Fraud risk assessment reviews, MIs and exception reports reviews, aggregate & residual fraud risk reporting, providing assurance that fraud risk adheres to approved risk appetite and providing industry guidance/reporting around emerging fraud risk threats and trends, conducting fraud risk awareness campaigns and training. Key areas of focus is to assist businesses with implementing initiatives & processes to minimize fraud losses. 

Key Accountabilities (Duties and Responsibilities)

Output 
Financial (10%) 

• Support and oversee the development of management information to enhance visibility of fraud events and losses, ensuring qualitative and quantitative reporting.
• Undertake research on fraud patterns by tracking confirmed fraudulent transactions to develop rules to prevent and detect fraud.
• Monitor FRM system activities to generate daily, weekly and/or monthly reports identifying trends and or potential fraud activities. 
• Ensure management is appropriately informed of all fraud related activities and any significant concerns and provide appropriate mitigation plans. 
• Contribute to the development and implementation of Fraud Risk Processes, Systems, Tools, Policies, Standards, and Procedures to optimize fraud prevention and detection to minimize fraud losses.
• Ensure BAU Operational cost containment

Internal Business processes (55%)

• Oversight on proactive Fraud Risk Management Program using data extraction, data analytics and information management reporting.
• Daily core banking systems monitoring reviews e.g. FRM system, BI, SIEM exception reports summarized into Risk MI report to be shared with management.
• Develop the annual FRM Testing schedule that includes development and implementation of Fraud Risk Assessments, Testing and Quality Assurance.
• Develop a QA program that assesses the effectiveness of the procedures developed and used by the operational units managing fraud risk.
• Track emerging FRM legislation and regulation relevant to the Region. As appropriate, in partnership with the business, develop and implement new policies, procedures and controls in order to address new legislative or regulatory requirements 
• Participate in development and monitoring of product life cycle to maximize the efficiency, effectiveness and overall quality of products.
• Track unresolved items to provide a record of activities and support identification of trends or persistent issues. 
• Undertake evaluation of effectiveness for existing fraud risk management strategies, systems and processes and initiate relevant improvements
• Lead ad hoc project work to implement new systems, work processes, technologies and drive adoption of new initiatives.
• Carry out reviews and or as may be assigned on all potential fraudulent activities with focus on root causes reviews and follow up on issues closure.

Service Management(25%

• Effectively communicate emerging and/or changing fraud risk and related control opportunities and enhancements to senior management.
• Build and maintain credible relationships with internal and external stakeholders in prevention and mitigation of fraud incidents.
• Attend to scheduled engagement meeting with the business/stakeholders effectively on all matters relating to fraud risk.
• Recommend changes to Fraud Detection System parameters optimizing fraud detection while minimizing negative customer impact.
• Resolve customer issues within the scope of existing service level agreements.
• Insightful and value adding controls monitoring Collaborate with appropriate internal stakeholders to develop and perform key risk Indicators reporting.

Learning and Growth (10)

• Coordinate training to develop and maintain knowledge, skills and capability.
• Competence development by identifying and communicating training needs to improve personal performance
• Undertake other responsibilities as may be assigned by management from time to time.  
• Training to develop and maintain knowledge, skills and capability. Foster Team spirit and positive work environment

Job Specifications
Academic: 

• Undergraduate degree – minimum upper 2nd class honours and added advantage for a person with the following disciplines: Computer Science/Information Technology, Finance/Accounting, Economics, Actuarial Science or Criminal Justice.  

Professional: 

• Proficiency in information technology T24 is a must 
• Professional qualifications in Fraud Risk Management in banking or Insurance, Systems Audit, Data Analytics will be an added advantage 
• Proficiency in information technology and relevant Information Security Certification i.e. CISSP, CISA / CISM, ISO/IEC 27001 will be an added advantage 
• Familiarity with wide array of fraud tools, applications and solutions  
• Good understanding of CAAT’s (Computer assisted auditing tools) will be an added advantage 

Desired Work Experience 

• Minimum 5 years of analytics experience in financial industry or Financial Crime Risk Management or risk operations. 
• Familiarity with wide array of banking Fraud Analysis tools, applications and solutions. 
• Excellent communication (oral/writing) and presentation skills 
• The ability to identify, assess, monitor, control and mitigate fraud risks i.e. excellent analytical skills. 
• Ability to develop and implement critical Fraud Risk Assessment, Testing and QA programs. 
• Awareness and understanding of the wider business, economic, market environment and regulatory framework in which the NCBA Bank operates