Vacancies at Remote

This is an exciting time to join Remote and make a personal difference in the global employment space as a Senior Manager, Onboarding Consultants, as part of our Global Payroll and HCM Services team.

In this position, within the Global Payroll and HCM Services team, successful candidate will be responsible for building and scaling the team, executing of business strategy and enabling key clients of Remote in implementing and using our high-value products in achieving their business goals. It is a great opportunity to be part of delivering our new and existing products and services.

What you bring

• Extensive experience hiring, leading and scaling teams in customer onboarding, implementation, or professional services within SaaS, HCM, or payroll environments.
• Demonstrated experience in managing global or regional implementation teams serving enterprise clients.
• Proven ability to drive operational excellence and scale delivery models across multiple geographies.
• You are passionate about people management, enablement, and coaching — you empower, not micromanage.
• Analytical and data-driven decision maker with a track record of improving key metrics (CSAT, time-to-live, adoption).
• Comfortable working cross-functionally with Product, Customer Success, Sales, and Payroll teams.
• Experience working and leading teams in a fast-paced, constantly evolving environment.
• Excellent communication, stakeholder management, and project governance skills.
• Ability to work asynchronously with a distributed global team.
• Writes and speaks fluent English.
• It's not required to have experience working remotely, but considered a plus.

Key Responsibilities

• Lead, manage, and scale the global team of Onboarding Consultants to deliver exceptional client implementation outcomes.
• Provide strategic direction, mentorship, and career development to team members.
• Define, implement, and monitor operational KPIs, SLAs, and performance metrics to ensure world-class onboarding experiences.
• Partner with internal stakeholders (Sales, Product, Customer Success, Payroll, Legal) to ensure cross-functional alignment and smooth transitions through the customer journey.
• Champion process optimization, documentation, and automation to improve scalability and consistency.
• Develop and execute strategies for continuous improvement in client onboarding satisfaction, efficiency, and quality.
• Serve as the voice of the customer during onboarding and advocate for enhancements to Remote’s products and services.
• Collaborate with leadership to forecast resourcing needs and support hiring, training, and professional growth of the team.
• Drive change management and adoption of new tools, frameworks, and methodologies within the onboarding organization.
• Use data and insights to measure impact, identify trends, and inform decision-making.
• Act as a thought partner to senior leadership in shaping the onboarding strategy and roadmap.

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What you bring

• Proven success in building key customer relationships, including key decision makers and champions to be able to drive successful client outcomes, grow accounts and drive revenue outcomes
• Payroll Experience is a must
• High level of integrity and work ethic
• Self-motivated and self-directed; able to work independently and as an active member of the team
• Excellent in multitasking, prioritization, and time management
• In-depth knowledge of sales processes, demonstrated ability to qualify opportunities involving multiple key decision makers, initiate and convert prospects, close deals and achieve sales quota
• Aptitude and eagerness to form deep senior-level relationships across customer organizations with proven track record in working with small to large-sized companies and senior-level personas
• 4+ years of previous experience as an Account Executive or related SaaS sales experience preferred
• Strong problem-identification and objection-resolution skills
• Ability to confidently make cold calls to build pipelines
• Ability to build trust with a client and work as an advisor
• Demonstrated ability to forecast sales to achieve targets every month
• Experience with customer relationship management (CRM) tools
• Excellent customer service skills
• In-depth understanding of company services and its position in the industry
• Excellent verbal and written communication skills (English)
• Experience in the HR industry is a plus
• It's not required to have experience working remotely but considered a plus

Key Responsibilities

• Create 'Land' opportunity deals that include detailed notes with accurate close dates
• Maintain a clean and current pipeline of volume-based, high-velocity opportunities
• Efficiently present and deliver all information to potential clients
• Proactively answer potential client questions and follow-up call questions in a prompt manner
• Internal collaboration and communication with key departments that support client process, experience, and support
• Close sales deals efficiently while kindly guiding clients through the process
• Provide proactive support and coaching to Account Executives in the team through their deal processes
• Meet and exceed sales quota based on role level and manage the entire sales cycle
• Identify new opportunities and manage the entire sales cycle from prospecting to close
• Understands the communication needs of small, mid-sized, and large business customers, and designs solutions to meet those unique business needs.
• Self-generates leads by contacting prospective clients by telephone, cold call premise visits, networking, and industry events.

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What you bring

Offboarding

• Manage and resolve complex end-to-end employee exits with minimal supervision across multiple international jurisdictions, prioritizing a superior offboarding experience for Remote's clients and employees.
• Provide sound and trusted guidance with an elevated level of knowledge on key jurisdictions, and manage clients' requests on various HR matters, including but not limited to termination, resignation and transfer procedures, employment contracts, and redundancy processes, ensuring legal compliance and best practices.
• Independently lead and facilitate meetings with clients and external employees, including but not limited to workforce reduction consultation meetings, administrative hearings, negotiations in separations and settlements, providing guidance on terminations, and delivering termination outcomes.
• Influence and negotiate positive outcomes in complex terminations, successfully navigating and directing multiple stakeholders with competing interests through a complicated, involved and sometimes lengthy process.
• Liaise with and coordinate various internal and external stakeholders to ensure compliance in offboarding activities and audits, including but not limited to payroll, legal counsel, government bodies, and trade unions.
• Draft, tailor and administer all termination and supplementary documents with accuracy and attention to detail, ensuring employee records are maintained with strict adherence to privacy and confidentiality regulations.
• Process offboarding on Remote's internal HRIS platform, collaborating with various internal stakeholders, such as Customer Success, Legal, Payroll, Benefits, Time and Attendance, among other verticals, to ensure all aspects of the employee exit are administered correctly and promptly.
• Act as the first point of informal escalation as a trusted colleague with good judgment, by way of providing expertise, mentoring and guidance to more junior team members.
• Provide comprehensive guidance on Remote's Employee Relations resources, helping clients navigate complex workplace scenarios.
• Conduct thorough preliminary assessments of workplace concerns, identifying key facts, applicable local regulations, and potential paths forward.
• Serve as a trusted resource for internal and external stakeholders on employee relations matters, ensuring appropriate handling of complex cases.
• Guide clients in understanding progressive disciplinary approaches, documentation requirements, and best practices for handling difficult situations.
• Track and monitor ongoing employee relations cases, ensuring timely follow-up and appropriate coordination with relevant stakeholders.
• Be the subject-matter expert and proactively resolve internal and external queries on all offboarding and first-level employee relations matters in conjunction with Lifecycle's internal stakeholders.
• Actively identify opportunities, advocate for and drive process improvements, automation, product development and overall customer and employee experience through the offboarding and employee relations processes.
• Determine methods, procedures and standards on new assignments. Exercise judgment in selecting methods, evaluating, adapting complex techniques and evaluation criteria for obtaining results taking into account wider Lifecycle and Remote needs.

Key Responsibilities 

• Extensive experience experience as an HR Advisor or HR Business Partner, with generalist HR competencies and exposure across the employee lifecycle.
• Tertiary qualifications in HR/labour relations/employment law considered a plus.
• Proven experience with a strong background in independently managing voluntary and involuntary exits (terminations) with care, sensitivity and legal compliance; and providing comprehensive HR advice and guidance on employment laws and regulations, spanning various jurisdictions.
• Understanding of employee relations principles, progressive discipline approaches, and workplace investigation fundamentals.
• Ability to interpret and apply industrial instruments, analyze complex HR issues and apply problem-solving skills to independently (occasionally with minimal supervision) arrive at solutions, undertake research and translate this into usable team resources, provide practical solutions and effectively communicate recommendations to clients and internal stakeholders when operating in ambiguous and unfamiliar environments.
• Superior communication, influencing, conflict management, and negotiation skills, with the ability to independently lead difficult conversations to a positive outcome, often where parties have conflicting interests, while conveying authority and expertise as the representative of Remote, and maintaining professionalism and strict confidentiality.
• Business-level (advanced) proficiency in written and spoken English, with additional languages considered a plus.
• Aptitude and appetite to innovate and optimize processes, continuously identifying, developing and implementing opportunities for automation and champion best practice.
• Efficiency in operations, with an awareness of the importance of thorough record-keeping and data integrity.
• Tech-savvy, with the ability to successfully collaborate asynchronously on various tools, and adapt to new and evolving systems.
• Ability to work autonomously and cohesively in an international team in a fast-paced, asynchronous, remote environment while successfully balancing multiple competing priorities. Willingness to work flexible hours as needed.
• Proactive and self-motivated with a strong sense of ownership and accountability, and ability to inspire others.