Vacancies at West Indian Ocean Cable Company (WIOCC)

Job Objective

• Design, develop, maintain, test, and deploy software applications that enrich, extend or scale the company’s Business & Operational Support Systems.

Key Duties & Responsibilities:

• Collaborate with stakeholders to identify, capture and analyze user requirements and specifications and translate them into business requirements
• Work with team members to design system architecture and develop algorithms and flowcharts
• Develop innovative, creative, high quality and intuitive software solutions that meets and exceeds the needs of the company
• Continually improve the codebase with clean and efficient code that adheres to the internal coding standards, development processes and design best practices
• Collaborate with team members to improve the performance, efficiency and scalability of existing systems
• Integrate existing software components with third-party programs
• Troubleshoot and debug issues quickly and efficiently to ensure a productive workplace
• Analysing and testing software applications and programs before formal launch Creation of clear technical specification documentation for purposes of reference and reporting
• Compiling and assessing user feedback to recommend software products and improve system performance
• Collaborate with team members to schedule, plan, control and implement the software release process, windows and cycles
• Report in weekly scrums on progress towards tasks, milestones status and barriers needing attention

Minimum Qualifications:

• BSc. Computer Science/Engineering or equivalent

Experience & Skills:

• Strong passion for software development and eagerness to learn
• Solid understanding of programming concepts and principles
•  Proficiency in at least one programming language (e.g. Java, Python, JavaScript)
• Familiarity with software development frameworks and libraries
•  Knowledge of web technologies
•  Knowledge of No/SQL Databases (PostgreSQL, MongoDB, Redis)
•  Familiarity with API technologies (REST, gRPC, GraphQL, SOAP)
• Understanding of CI/CD and code versioning tools is a plus
•  Hands-on experience working on real-world software projects

Attributes

• Client focused, relationship builder
•  Integrity, honest with high ethical standards
• Boundless, passionate, and flexible
• Personal excellence, accuracy, and attention to detail
• Collaborative, achieve results through teamwork and partnerships
• Strong analytical skills and able to collate and interpret data from various source
•  Excellent English language communicator with a natural aptitude for dealing with people
• Excellent network diagnostic and problem-solving skills
• Efficient time management and task prioritization
•  Excellent communication and teamwork abilities
•  Ability to work effectively in a fast-paced and dynamic environment

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Job Objective

• Provide 2nd level technical support, resolve escalated incidents and assigned problems, coach the first level NOC team and manage the WIOCC network. To be acknowledged as the technical expert within the company.

Key Duties & Responsibilities:

• 24/7 2nd Level TAC technical interface, escalation / on-call
•  Problem resolution, direct NOC & Field Support
•  Mentorship & training of Operations team on technical competency
• Technical shareholder support / shareholder consultancy, service management and sales support
• Network equipment vendor management
• Network installation, testing & commissioning, bringing into service, integration
• Network quality and performance management asssist with creation of ad hoc reports as needed
• Operate disaster recovery for NOC
•  Assist other departments and lead and report on projects as requested
• Deputise for TAC Manager as directed

Minimum Qualifications:

• Bachelor’s degree (or equivalent) in a technical field Technical certifications Optical networking, CCNA or JNCIA (essential), CCNP or JNCP (desirable) or equivalent

Experience & Skills:

• Requires minimum of 4 years’ technical experience in telecom industry, managing complex optical network, with desirably at least 2 years in second level technical support
• Knowledge of platforms including Fibre, DWDM, OTN, SDH, Data (Ethernet, IP/MPLS, ISIS, BGP, L2VPN)
• Knowledge in supporting transmission and switching equipment from leading manufacturers. i.e. Mikrotik, Juniper, Tejas Networks etc.
• Experience in network monitoring tools e.g., Cacti, MRTG, PRTG, NPM etc
• Experience in internal systems e.g., mail servers, domain servers, operating and application systems
• Ability to share knowledge and mentor other team members
• Effective written and verbal communications skills evidenced by previous work history and accomplishments
• Excellent communications and soft skills, including ability to listen to and summarize and concisely share key information with clients
• Must use B/OSS tools effectively to record information accurately and concisely in a timely manner
• Demonstrate ability to manage multiple priorities and solve problems in a fast-paced environment

Attributes

• Client focused, relationship builder
• Integrity, honest with high ethical standards
• Boundless, passionate, and flexible
•  Personal excellence, accuracy, and attention to detail
• Collaborative, achieve results through teamwork and partnerships
• Strong analytical skills and able to collate and interpret data from various sources
• Excellent English language communicator with a natural aptitude for dealing with people
•  Excellent network diagnostic and problem-solving skills