Customer Service Manager at NFT Consult

Position Description:

Assist the Manager to deal with customer service affairs in the Africa Customer Service Department.

Technical Customer Service Manager Job Responsibilities

Main Duties and Responsibilities for the First Year in Beijing:

• Contact Africa customers regularly about their concerns, or any problem on the scanner site.
• Accompanying some customers to visit different places Beijing when they come to the city.
• Assist the trainer in the scanner operations training, scanner maintenance training.
• Translation of some technical document, such as scanner operation manuals.
• Deal with daily affairs in the office, such as to help some colleagues apply for the visas.
• Any other work assigned by the manager.

Main Duties and Responsibilities When back to Nairobi, Kenya:

• Manage the aftersales affairs in Kenya.
• Promotion and sales of some types of our clients’ products, such as baggage scanners.

Qualifications for Technical Customer Service Manager Job:

• Bachelor’s degree, or above, majored in science and engineering
• 5 years’ of experience or more in customer service or sales of electrical products or similar experience.
• Knowledge of PLC’s
• A positive and sincere attitude and good communicational skills, flexible to respond to a range of different work situations under pressure.
• Candidates who speak a second language, such as French, are more preferable.
• Excellent computer hardware skills- trouble shooting maintenance and repairs of hardware

Note:

• Job function in Nairobi might vary due to the Company’s strategy in the future.
• Candidates should indicate their Current & Expected Salary.
• Candidates should have a valid passport.
• Applicants should be willing to relocate to Beijing China in the first year before relocating back to the Kenyan office.