Host / Hostess at Fairmont Hotels & Resorts

As a Host/Hostess with Fairmont The Norfolk, you will be an ambassador for the exceptional service and cuisine that are hallmarks of our dining experience. Your warm, personal attention provides a memorable first impression for guests of our restaurants and lounges, making them feel welcome and valued.

Summary of Responsibilities: Reporting to the Restaurant Manager, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer a professional, friendly greeting and engaging service
• Understand the Server’s tasks in the outlet
• Understand shift end reports in the outlet and the POS system
• Assist guests regarding food and beverage menu items in an informative and helpful way
• Have knowledge of all menu items, garnishes, contents and preparation methods
• Follow outlet policies, procedures and service standards
• Follow all safety and sanitation policies when handling food and beverage
• Other duties as assigned

Primary Location

Kenya-Nairobi-Fairmont The Norfolk

Employee Status

Regular

Job Level

Colleague

Schedule

Full-time

Shift

Rotating / Shift Work

Travel

No

Closing Date

• Feb.2017, 11:59:00 PM

Qualifications

• Previous service experience an asset
• Previous Point of Sale System experience an asset
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects Of Position (include But Are Not Limited To)

• Constant standing and walking throughout shift
• Occasional lifting and carrying up to 20 lbs
• Occasional kneeling, pushing, pulling
• Occasional ascending or descending ladders, stairs and ramps

Visa Requirements: Candidate must be legally eligible to work in Kenya.